Robert Ballinger Email and Phone Number

Senior ProducerCloud+AI StudiosMicrosoft, Redmond, WA

Senior Program ManagerUniversal StorefrontsMicrosoft, Redmond WAJuly 2014 – December 2018Previous Microsoft experience:Program Manager 2Web Marketing Enterprise Platform Services, MSITJuly, 2012 - June, 2014Program Manager 2MSCOM Applications and Portals, Server and ToolsDecember, 2008 - June, 2012Program Manager 2MSCOM Portal, Cloud and Enterprise Engineering GroupAugust, 2006 - November, 2008

I provide regular mentoring to the Charity Navigator team on a variety of user experience and product management topics.

At Aquent (formerly known as Sakson & Taylor), I designed and delivered internal web sites for customers at Microsoft, including MSDN, MSN Operations, and the Hardware Innovation Group. I built a web solutions practice and led designers, developers and graphic artists. I was involved in all customer-facing activity from sales calls to user interviews, requirements gathering, and project management.

In this Microsoft contract, I produced paper sketches, wireframes, and clickable prototypes for a new customer relationship management tool. I also contributed use cases and interaction detail to specifications, and delivered UI standards for the team.

Hablador is Spanish for "storyteller". I joined this startup to lead UI design of a browser-based content management system and managed all graphic design and production. I worked alongside the company's founders to define the company's vision and develop its product and brand. Hablador was acquired by Plumtree Software, which was subsequently purchased by BEA Systems, which was then sold to Oracle Corp.

In my first contract at Microsoft, I hand-built Microsoft's TechNet Web site and led the production team. I produced multiple iterations of site templates and developed the site's information architecture with insights from informal usability tests and focus groups.

At Hyperion, I developed HTML prototypes for new products, maintained a global pattern reference and updated product interface forms for clarity and consistency. I also produced online help and printed documentation for the company's technical writers.

ITDS was a mid-size startup offering PC-based rate services to regional cell service providers. I installed the software at customer offices, trained users and managed billing production.