Robert Bannasch Email and Phone Number

Delivered IT support to 312+ users for a leading insurance company, which included performing database administration and monitoring system performance.Managed and maintained company's network infrastructure, ensuring optimal performance and reliability.Monitored system performance and security, implementing necessary patches and updates to protect against cyber threats.Provided technical guidance and mentorship to team members to enhance their skills and knowledge in system administration.Troubleshooted and resolved issues related to authentication, authorization, and access control in Active Directory environment.Managed Active Directory infrastructure for a large organization, including user accounts, group policies, and domain controllers.Responded to and investigated security incidents, applying incident response procedures to mitigate risks and prevent future incidents.

Troubleshoot and resolve hardware, software, and network issues to minimize downtime and disruptions.Conducted routine maintenance and upgrades on computer systems to optimize performance and enhance security measures. Contributed to the success of 8 Information security audits. Collaborated with cross-functional teams to educate and raise awareness on cyber security threats and best practices to mitigate risks.