Robert Bardsley, Csm, Six Sigma Email & Phone Number

Greensboro, Nc, Us

Charlotte, North Carolina, Us

Established and led global PMO. Standardized project management through development of policies, procedures, and templates, enforced by audit process and mentoring.Selected Accomplishments:Implemented Work Front as the global portfolio / project management tool, centralizing demand for IT project requests. Provided project dashboard for real-time status of all global IT projects. Standardized reporting and automated weekly status updates for high-profile projects to senior management.Integrated ServiceNow ITSM platform: Provided global employee service portal, searchable knowledge base, IT catalog of services, and Configuration Management database, improving IT asset management following ITIL best practices. Established global service level agreement, attaining service desk satisfaction of >90%.

Charlotte, North Carolina, Us

Aligned IT and business strategic direction as member of IT leadership team. Led team of 10 developers utilizing commercial software and custom ASP.net applications. Created and managed $10M IT budget and vendor contracts. Mentored team through weekly 1:1s, goal setting, and training.Selected Accomplishments:Implemented GE Plant Applications ($2M project): Technology refresh, replacing 30+ year old manufacturing process consisting of paper, multiple home grown and commercial systems. Eliminated dependency on legacy technical knowledge. Enforced production standards by implementing business rules within the system, lowering employee learning curve, intelligent alarming, reducing downtime, and improving product consistency and auditing.Standardized manufacturing software at all sites in North America. Led effort to upgrade all sites, producing $110K saving YOY and improving support capability.

Göteborg, Se

Managed IT projects for North America and global strategic goals. Primary coordinator aligning IT and business expectations. Created project charters, managed budgets and forecasts, and procured and tracked utilization of resources. Provided weekly project status reports. Led gate meetings and Agile sprints.Selected Accomplishments:North American Business Intelligence Project: Managed $2.5M budget and globally dispersed team of 15 representing 7 countries, delivering on time, within 9 months, and on budget.Parts Database Standardization: Integrated Mack Truck database into Volvo global parts database. Led mapping strategy and collaborated with leaders to train Mack dealers on new number format and cross-reference database for part lookups.

Burlington, North Carolina, Us

Oversaw software development activities within 3 divisions generating $1.6B annual revenue. Managed team of 28 developers and 15 Tier 2 support personnel.Selected Accomplishments:Led stabilization effort: eLabCorp experienced monthly unplanned downtime, worked with vendor to resolve underlying issues, resulting in 15 months of uptime prior to scheduled maintenance downtime, generated $1B / year of revenue with 23K active users generating 120K orders / day.Improved Tier 3 support, reducing problem resolution time: 88% of tickets solved within 1 day, 95% of tickets resolved within 5 days, 10% increase over 10 months.

Burlington, North Carolina, Us

Member of corporate architecture council, establishing infrastructure standards and roadmap. Monitored and forecasted system performance and expansion based on business growth projections. Led business continuity, disaster recovery planning, and testing.Selected Accomplishments:Directed $5M data center relocation supporting 5 national laboratories, $300M business. Brought IT systems in alignment with corporate policies and standards, completing relocation without unplanned downtime.

Managed a team of 27 infrastructure professionals dispersed nationally. Responsible for all aspects of infrastructure support, hardware, software, telecommunications, data center operations, service desk, compliance, and vendor relationships.Responsible for IT forecasting and budgeting. (Telecommunications, Capital Expenditures, and Operating Expenditures.Unified five infrastructure teams into one support organization reducing costs and increasing support proficiency.Collaborated with business leaders to devise and implement short and long-term IT business initiatives.Consolidated five nationally distributed data centers into two U.S. data centers supporting ten national locations.Ensured system availability with a 99.5% Service Level Agreement (SLA).Provided senior leaders with IT reports and project status weekly.

Collaborate with sales teams in obtaining new business and give oral presentations and technical demonstrations of system capabilities to potential clients. Lead Staff of 35 responsible for Software Development, System Administration, Help Desk, Project Management and Computer OperationsMake effective daily operations decisions to meet client needs and shifting business priorities.Foster an environment that empowers team members to be innovative, efficient, and quality conscious.Support of 30+ clients (Avon.com, Godiva Chocolatier, Proctor & Gamble, Abercrombie & Fitch, American Eagle, Master Foods, Fuji Film).Selected Accomplishment:PCs at warehouse packing stations had to be rebooted every 20 minutesWe performed a time study in the warehouse for pick pack and shipping operations, it was time to replace outdated equipment including the shipping servers responsible for producing shipping labels and communicating shipping manifests to UPS, Fedex, USPS.The quote for the replacement equipment was $25000.00 Estimated ROI based on the current operations (2 shifts) with estimated time savings (not having to reboot every 20 minutes) was 63.3 days.Actual ROI realized in 1 week - speed of the new equipment allowed a single shift to ship more than 2 shifts, new daily shipping records were being set each day, we eliminated having to have a second shift for the Christmas season, reduced stress on employees, management, and clients.Client feedback was positive, none of their customers received late shipments due to our warehouse production.

Munich, De

• Provide technical support for $300 million Manufacturing business unit supporting 17,000 employees. • Created technical specification for new systems and enhancements.• Met with key plant personnel to define process improvements that achieve production and business goals.• Coordinate System Design, Quality Assurance, and Release Management.• Organized software builds and distribution with remote development teams.• Design and implement test scripts utilizing QA Radar testing software.• Ensure integrity of engineering data feed was correctly formatted and transmitted to manufacturing systems.• Implement run time improvement functions on various manufacturing system modules. • Design and implemented electronic Kan Ban system, improved on time delivery of product from 35% to 99%. • Diagnosed and solved daily customer service requests.• Trained plant personnel on the use of system enhancements.