OPTIMIZING OPERATIONS WITH AI/ML INSIGHTS – Analyzed two years of incident data for a leading financial services company, using Python Jupyter notebooks, Pandas, and sci-kit learn to uncover patterns that would result in 30%+ savings in operational load; With same tools significantly improved team performance and reducing ticket volumes, eliminated 74% of false positive alerts, streamlining operations, demonstrating a profound impact on efficiency and productivity.REVOLUTIONIZING AI OPS FOR COMMERCIAL INSURANCE – Spearheaded the development of a Splunk IT Service Intelligence (ITSI) MVP for a leading commercial insurance company, revolutionizing operational performance with predictive fault prevention and anomaly detection to minimize customer impact during service interruptions; Authoring Infrastructure as Code (IaC) standards for Amazon Kubernetes Service, Red Hat OpenShift, Jenkins, and AWS CloudWatch to support MVP.LEADING AI OPS AND MENTORING FULL STACK DATA SCIENCE EFFORTS – Leading AI Ops while mentoring application developers teams on IaC standards to instrument their code for Splunk ITSI, employing Python to enable real-time auto-discovery of new applications, enhancing operational responsiveness and IT service intelligence.ELEVATING SRE PRACTICES TO ENHANCE SERVICE OBSERVABILITY – Led the establishment of SRE practices within the production support team at a premier financial services company, significantly enhancing service observability by developing comprehensive AppDynamics dashboards, including a single pane of glass for key service level objectives, and “journey flow” visuals to identify service disruption causes swiftly, and architected an SRE automation platform, which streamlined operations by reducing toil and operational load, thereby augmenting the team's capacity to manage services efficiently.

PIONEERING SRE PRACTICES FOR ENHANCED PRODUCTIVITY – Revolutionized infrastructure monitoring and alerting and led the development of a cutting-edge SRE platform, resulting in streamlined operations, creating the foundation for a corporate-wide SRE practice, and enhancing the efficiency of production applications by developing prototype models to assess the cost-effectiveness of infrastructure.DRIVING OPERATIONAL EXCELLENCE WITH AN ADVANCED BI APPROACH – Developed an operations business intelligence portal by consolidating key performance indicators to empower ops managers and engineers with decision-support tools, increasing productivity and significantly enhancing decision-making capabilities by involving collaboration with stakeholders to capture user stories and designing custom visualizations.ENHANCING B2B BILLING THROUGH STRATEGIC DATA ARCHITECTURE – Led the architecture of a robust data framework to support B2B billing systems and the development of a national-scale infrastructure for real-time telemetry, analytics, and big data storage, markedly improving billing accuracy and efficiency by managing software development timelines across source data teams and facilitating the integration of source system data into transformative billing information.DEVELOPED COMPREHENSIVE TRAINING PROGRAM FOR INCIDENT MANAGERS – Created an intensive onboarding and educational program for new incident managers, designed to familiarize them with the company's products, technology, and infrastructure, successfully reducing turnover rates and significantly enhancing operational readiness and employee retention.

Client at Business One Consulting as Senior Consultant

Taught courses focused on understanding and building business intelligence systems.

PIONEERING PATIENT ANALYTICS FOR CANCER THERAPY INNOVATION – Developed a public cloud-based, microservices patient analytics application for an adjuvant cancer therapy startup, managing all DevOps aspects (utilizing Azure, Spring Boot), and playing a crucial role in shaping technology strategy, providing pivotal support to both the CEO and CTO, thereby enhancing the startup's technological capabilities and strategic direction.STRATEGIC PLANNING FOR COMMUNITY DEVELOPMENT IMPACT – Authored a comprehensive business plan to facilitate the spin-off of a multi-million-dollar community development corporation (CDC) from a large non-profit. Focused on crafting an analytics strategy that aligns with the CDC's identity, mission, and operational goals, significantly contributing to the organization's strategic positioning and operational focus in community development.

Coached participants in business fundamentals boot camp. Manage 3 to 4 teams of participants, facilitating their professional development.

Taught how business intelligence impacts strategy and the economics of businesses and industry.

Taught courses on technology underlying business intelligence.

Developed federal consulting practice by providing marketing strategy and collaborating with customers to establish partnerships, demonstrate value, and drive sales.

ACQUIRED BY ORACLE.

Automated day-to-day operations and reengineered business processes that reduced errors and cost and provided customer insights to financial advisors.

Middleware consulting designing enterprise application solutions, implemented OOAD best practices. Trained global employees, resellers and partners on middleware technologies. Integral to developing of the new middleware practice.

Instructor/Consultant – Integrated Business Solutions (1998 – 2000)Leadership Development Program – Mgmt. & Data Systems/Missiles and Space (1995 – 1998)