Robert Batres Email & Phone Number

Los Alamitos, California, Us

• Provided comprehensive technical support to end-users, efficiently resolving issues related to hardware, software, and networking.• Diagnosed and troubleshot system and network issues, delivering timely and accurate solutions to technical problems.• Maintained a high level of customer service for all support queries and adhered to all service management principles.• Documented, tracked, and monitored the problem to ensure a timely resolution.• Collaborated with other team members to improve the quality of support and service.• Stayed current with system information, changes, and updates to ensure effective support based on the latest technology.• Conducted regular system maintenance and software upgrades to ensure optimal performance of IT systems.• Assisted in the development and implementation of new IT policies and procedures.• Provided user training and support documentation to assist with self-troubleshooting.

• Operated and maintained professional audio equipment for recording, mixing, and mastering music, podcasts, and other sound projects.• Collaborated with artists and producers to understand their vision and translate it into high-quality audio productions.• Managed the setup and calibration of microphones, mixers, amplifiers, and other recording equipment in studio and live settings.• Performed sound editing and post-production tasks, including equalization, compression, and adding effects to enhance the audio quality.• Coordinated with video production teams for sound design and synchronization in multimedia projects.• Conducted live sound mixing for events, ensuring optimal audio performance and managing sound levels to meet venue specifications.• Maintained an organized digital audio library, archiving sessions and project files for easy retrieval and reference.• Troubleshot and resolved technical issues with audio equipment and software promptly.• Stayed current with industry trends and emerging technologies in audio engineering and production.• Worked on sound restoration and noise reduction for various audio projects.

El Segundo, Ca, Us

• Recognized for high customer satisfaction ratings due to efficient problem resolution and excellent communication skills.• Played a key role in a major system upgrade, resulting in improved system reliability and performance.• Developed a series of quick-reference guides for common issues, reducing average resolution time.

Northbrook, Illinois, Us

• Conducted comprehensive training sessions on various software applications for employees, clients, and external stakeholders.• Developed and updated training materials, including guides, tutorials, and presentations, to align with the latest software updates.• Assessed training needs through surveys, interviews with employees, and consultation with managers, ensuring effective program content.• Delivered both in-person and online training sessions, adapting to diverse learning styles and technological competencies.• Collaborated with the IT team to stay updated on new software features and changes.• Provided post-training support and follow-ups to reinforce learning and address any additional questions or challenges.• Monitored and evaluated the effectiveness of training programs, making adjustments as needed based on feedback and performance metrics.• Assisted in the development and implementation of training schedules and curriculum plans.

Northbrook, Illinois, Us

• Led a team of technical support specialists in providing high-quality support for both hardware and software issues to internal and external users.• Oversaw the daily operations of the support team, including scheduling, workload distribution, and performance monitoring.• Developed and implemented strategies to enhance service quality, reduce response times, and improve customer satisfaction.• Actively participated in resolving complex technical issues, providing expert guidance and hands-on assistance.• Coordinated with other IT departments and external vendors to facilitate issue resolution and maintain service continuity.• Managed the recruitment, training, and professional development of the technical support team.• Analyzed support metrics and reports to identify trends, areas for improvement, and implement proactive measures to reduce future issues.• Conducted regular team meetings and one-on-one sessions to ensure alignment with departmental goals and address any concerns.• Acted as a liaison between the technical support team and higher management, reporting on team performance and operational challenges.• Contributed to the development and updating of IT policies and procedures.

Los Angeles, Ca, Us

Managed and monitored EDI systems, ensuring seamless data exchange between the company and its trading partners.Resolved EDI transaction issues, including mapping, translation errors, and connectivity problems, ensuring timely and accurate data processing.Served as the primary point of contact for EDI partners, maintaining strong relationships and effective communication.Collaborated with internal teams (such as IT, sales, and logistics) to integrate EDI solutions into business processes.Provided comprehensive help desk support, addressing technical issues related to software, hardware, and network systems.Assisted users in troubleshooting and resolving IT-related problems, logging issues, and tracking resolutions in the help desk ticketing system.Conducted regular system maintenance and upgrades to ensure optimal performance of both EDI and help desk systems.Developed and maintained documentation for EDI standards, procedures, and help desk protocols.Trained new staff on EDI and help desk processes, tools, and best practices.Reported on EDI transaction volumes and help desk metrics, identifying trends and areas for improvement.

Irvine, Ca, Us

Facilitated training sessions for internal account executives on product releases and launches. Assisted account executives on their diverse international and national customers on product and reward benefits. Partnered with IT and assist end users with network related issues. Perform data audits through Google Analytics to identified negative trends and propose countermeasures to maximize productivity and success. Highlights:• Implemented daily management for daily data analysis, review and evaluate interdepartmental performance. • My technical background allowed me to provide helpdesk support.

Los Angeles, Ca, Us

• Responsible for the renewal and approval of subsidized childcare benefits for qualifying applicants under the California state regulations. • Managed over 200+ cases throughout southern California.• Nurtured deep relationships through conducting year-round interviews, orientations to meet state mandates and needs.• Maintain sensitive and accurate records for certification.

Facilitate onsite safety trainings and conduct new employee orientations. Implement new standard operating procedures for all record keeping by creating a database via Microsoft Access for data analysis. Highlights: Designed and implemented a new database through Microsoft Access to manage and monitor company information. Assisted with the restructure of internal practices and organized their data management by implementing share folders. Applied an interactive training environment through the use of modern technology and videos.

Orange, Ca, Us

Supervised, coached and mentor a team of 10 scale operators in various facilities. Centralized standard operating procedures within various sister companies to measure productivity and performance. Oversaw and managed enterprise accounts such as Toyota, Hyundai, and Ford to ensure contract fulfillment. Supported International customers for my bilingual skills and acted as a liaison to our VP of Sales. Highlights: Promoted to supervisor within a year of employment for having strong leadership and communication skills. Successfully certified my team in Microsoft Excel.

Long Beach, California, Us

Assist with lesson plans, translate, and conduct teacher parent meetings

Los Angeles, Ca, Us

Assist with lesson plans, translate, and conduct teacher parent meetings

Associate Of Science - As, Business Administration And Management, General

Associate Of Science - As, Computer Security And Networking

Audio Engineering