Robert (Rob) Baute Email & Phone Number

Apollo Beach, Fl, Us

• Provide management leadership and consul to the Connex implementation team, which includes resource and project assignments.• Ensure growth of all team members based on a comprehensive career development plan.• Establish and monitor company goals for the department and team members, based on corporate performance objectives.• Conduct employee performance reviews and evaluations including setting performance expectations, goals, development objectives and training plans as appropriate. Monitor and evaluate employee progress.• Collaborate and leads implementation teams to create key project artifacts including project charter, project budget, project requirements, risk register, and product development lifecycle (PDLC) stage gate presentations.• Create and maintain relationships with business partners, technology partners and with cross functional teams.• Develop and maintain department standard operating procedures.• Identify all business risks, implement effective controls, minimize risks and successfully evaluate controls.• Oversee completion of project tasks and artifacts, manage conflicts within groups and escalate risks/issues as needed. Ensures systems are updated on time and reporting is accurate.• Act as escalation point for operational service issues. Work with the clients and department managers for timely resolution.• Provide mentorship to other members on the team, providing support and coaching.• Work as a cross-functional team member in an Agile setting to help complete and deliver the team commitments.• Collaborate across teams and business areas in the spirit of an Agile mindset.

Tampa/St. Petersburg, Florida Area

- Assumed the overall project management of the EMV project initiative for 800+ projects. Segmented the projects into standalone and wave groupings, which allowed a more efficient strategy for the overall EMV initiative. Responsible for assigning the projects to over 20 project managers over two years.- Inherited the EMV program with a backlog of 100+ projects which was eliminated in four months by using a more focused “divide and conquer” approach to the EMV implementations.- Manage over 65 EMV enablement projects, which encompasses debit, credit and/or ATM BINs, which includes working with the credit unions and vendors, plastics providers, card personalization partners, core processors and the network providers (i.e. VISA, MasterCard), to define, test, and troubleshoot issues encountered during pilot and Go Live phases.- Created a bi-weekly reporting process to track project status and provide statistics to management. - Spearhead the process and initial implementation for enabling EMV on ATM BINs. Working with the network providers, card personalization vendors and the “beta” credit unions on the product launch.- Became a SME for the overall EMV project initiative; by troubleshooting implementation issues on projects led by other team members and collaborating on best practices to complete implementations.

Tampa/St. Petersburg, Florida Area

- Managed technical tasks for the implementation of two new .Net applications for the AML Account Closure and Safe Box Operation teams from legacy Access database applications. Activities included data migration and data readiness identification to ensure business personnel had all the necessary information in their new application. Coordinated the scheduled events with release management and led the deployment weekend activities to ensure a smooth transition to the new systems. - Led technical project management activities for the banking account conversions for the states of California, Idaho and Washington which moved from legacy applications to company-wide standard banking platforms. The successful completion enabled the bank to meet strategic operational goals, promoted standardization, lowered on-going costs and provided the customers with a consistent experience across the franchise. Products included in the conversion consisted of 20.5 million deposit accounts, 2.2 million Individual Retirement Accounts and Certificate of Deposits, 19.2 million debit cards and 1.8 million safety deposit boxes. - Mapped and traced the business requirements through design and coding to demonstrate that the products (software and deliverables) were complete and consistent. All requirements needed to match project Critical to Quality (CTQs) and Success Metrics.- Coordinated task tracking activities in Chatalyst during the dress rehearsal and conversion events. Responsible for monitoring the implementation schedule and defect resolution. - Performed system test management for a new fee-waiver application. Participated in application testing during integration phases and conducted post implementation validation. All script execution and defect tracking were stored in Quality Center.- Collected and updated the configuration management system to ensure proper tracking and communication of planned modifications to Personal Finance banking products.

Tampa/St. Petersburg, Florida Area

- Managed the project implementations for two new EBT contracts, five Debit Card product programs and seven EBT contract re-bids. New contract rewards consisted of the migration of over 850,000 cardholder accounts in a nine month timeframe. Projects require coordination of cross-functional teams and the interaction with product and business managers, technology and service provider organizations to test and deliver new applications.- Created and maintained project plans including milestones, issue logs, risk registers and dependency lists; adhering to the JPMorgan project management discipline and techniques.- Implemented and managed the ACH provider transition from two-major financial institutions, which consisted of 16 state SNAP (EBT) programs and over 500 private company payroll programs.- Maintained ongoing communications with project directors, technology and operations staff to ensure project and business dependencies are identified and addressed.- Successfully managed the implementation of the Remedy Helpdesk; responsible for maintaining the project plan, prioritizing business requirements, acting as a liaison between the business and technology, preparing test cases, completing system and user testing, conducting user training and providing system administration.

Tampa/St. Petersburg, Florida Area

- Worked with the client to analyze business requirements and review produce specifications for system applications; responsible for planning, organizing the project and components, ensure quality of client deliverables; manage system implementations & application deployments.- Researched alternative solutions to business requirements, analyze impact of proposed solution across the business, develop use cases to demonstrate business requirements to the technology team; prepare and distribute system and user communications.- Obtained business sponsor and end-user approval on business requirements; coordinate and direct the activities of team members to ensure associated operations processes are defined and implemented.- Served as liaison between technology and business end-users to ensure understanding of requirements; Strong teamwork and client management skills.

Latham, Ny

- Provided advanced job-scheduling expertise, leadership and support to business users, application development groups and Information Technology (IT). - Conducted recovery analysis and performed problem resolution for application failures. - Designed and implemented Oracle production control processes and procedures.- Converted existing production job streams from Oracle Concurrent Manager to AppWorx.

Tampa/St. Petersburg, Florida Area

- Utilized strong relationship management skills by working as a customer liaison between Information Technology and multiple business groups that consisted of all management levels. Achieved cross departmental agreements for re-engineering processes, collected business requirements, prioritized project requests and ensured sufficient technology resource allocation.- Collected, analyzed and documented sponsor requirements, managed sponsor expectations and provided continual business communications. Presided over multiple teams to collect customer visions and business strategies; isolated critical items for success and defined contingency plans.- Chosen to lead a customer risk assessment project that had an unrealistic implementation date was on the verge of deployment. Instituted testing of functionality and deployment processes that resulted in the identification of several critical issues. Project successfully deployed on schedule.- Inherited the leadership of a high-profile web project in the development phase that was at risk of missing all milestones; quickly identified key requirements, refocused resources on critical path items using MS Project and successfully deployed according to schedule.

Fort Myers, Florida Area

- Successfully managed, implemented and supported the conversion of a legacy Payroll / Human Resources system to a vendor package on Oracle. Oversaw $750,000 project budget, obtained business sign-off of enhancements, reviewed deliverables, approved vendor invoices and tracked project costs.- Documented and escalated project threatening issues and risks to upper management, performed mediation actions and drove numerous issues to resolution. Facilitated client meetings encompassing all levels of management; negotiated compromises to accommodate conflicting user objectives.- Managed multiple teams to collect customer visions and business strategies; isolated critical items for success and defined contingency plans. Achieved cross-departmental agreement for re-engineering weekly payroll functions and reoccurring financial event processes.- Outlined specifications for vendor software modifications; identified feasibility, obtained cost and time estimates, prioritized and scheduled key modules and coordinated system acceptance testing.

Cincinnati, Ohio Area And Fort Myers, Florida Area

- Streamlined, automated and stabilized production processes that resulted in 12% reduction of $1.6 million production support annual budget.- Managed and prioritized a large number of mid-size projects for multiple business units that required continual weighing of business objectives with monetary impact in a high-pressure environment.- Supervised twelve developers collocated in Florida and India, oversaw prioritization, testing and implementation of project requests.- Interviewed potential co-workers, managed rotating assigned personnel, provided feedback during annual performance process and built relationships with peers and other technology groups.- Reduced mainframe costs by 15%, operations overhead by 60% and increased online availability by converting 900 production jobs to CA7 automated scheduling.

Associate, Computer Programming

Graduated with Honors, Magna Cum Laude

Diploma