Experienced, certified, and diversified IT Professional with 15+ years of a consistent record of top performance, the ability to drive territorial revenue growth and increase market share through effective business planning, innovation and the implementation of new technologies. Establish organizational relationships between various stakeholders through implementing strategic business case analysis and IT business development initiatives resulting in new product launches and acquisition strategies. Certified PMP (Project Management Professional) serving as a subject-matter expert in installation, operation & maintenance, modifying, and testing various IT network components and software products for Fortune 500 corporations (i.e., Verizon Federal Network Systems & Jacobs Federal Network Systems) and federal agencies (i.e., United States Investigation Services). Practiced in clarifying IT requirements (e.g., Networking, Desktop, Telephony, Switching, Routing, Cloud Computing, VOIP (Voice Over Internet Protocol), Fiber Optics, and Cyber-Security), performing gap analysis between goals and existing procedures/skill sets, and designing system improvements to increase productivity, organizational efficiencies, and to reduce cost. ITILv3. (Information Technology Infrastructure Library) certified with a strong focus in continual service improvement. Knowledgeable in administrative procedures and practices including governing budget, equipment, procurement, personnel, and other project management function to provide full range of IT services for an organization. Highly skilled supervisor with a proven ability to lead, develop, and implement business initiatives and IT strategies in order to enhance business practices. Successful in resolving client concerns in both internal and external environments.