Robert (Bob) Belanger Email & Phone Number

Bob has come out of retirement to lend a hand at the company he cofounded with his wife Claire nearly 20 years ago. In this role Bob is responsble for revenue generation heading into 2011.

Bob Belanger is the co-founder of Call Center Services, Inc. With experience in call center deployment and operations since the 1980s, Bob founded Call Center Services, Inc. in 1992. He is widely-recognized as a pioneer in outbound business-to-business practices. In the last several years, Bob and his team took responsibility for the original development of lead management systems that are employed at top reseller networks today.Bob’s background and extensive experience in technology has made him a valuable resource in the development of highly targeted, strategic, and effective telemarketing campaigns for Call Center Services, Inc.’s various leading business to business clients. Bob developed call centers at Scopus Corporation and Integra Technologies prior to starting Call Center Services, Inc. He has served on the boards of numerous civic and social organizations.The market for CCSI services includes:SaaS ProvidersIT VAR NetworksHigh-tech B2B Sales OrganizationsChannel Sales Organizations Medical Equipment ProvidersSupply Chain CompaniesLife Sciences OrganizationsSoftware CompaniesTraditional B2B Sales Companies

Responsible for the creation and development of an outbound business to business call center in Waltham, MA.This call center was responsible for the sale of parts, supplies, and maintenance contracts to existing accounts.

Company re-manufactured and provided off-site certification and cleaning of computer disc packs and cartridges. This industry leader pioneered off-site cleaning, certification, and replacement of magnetic media. Responsibility for total company revenues. Managed a call center as well as a national field service group.

Performed duties of a certified Air Traffic Controller at various facilities throughout New England. Certifications include Radar Controller Boston Air Route Traffic Control Center, Radar Approach Controller, Otis Air Force Base Approach Control Facility, Tower Controller at Hanscom Air Force Base. Also performed duties of a ATC Trainer, certified weather observer and instructor. While employed by the FAA, was elected President of the Professional Air Traffic Controllers Organization (PATCO) at all 3 locations.

Radar operator onboard Navy Destroyer USS Gainard DD706. Participated in a MED Cruise 1961 and served in the Red Sea.