Robert Belzer, Pmp®, Csm®, Cspo® Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

Las Vegas, Nevada Area

· Managed projects and programs focusing on concurrent Aristocrat Oasis 360 (casino management) software suite implementations, both on-premise and cloud-based, single and multi-site. · Assigned and managed multiple cross-functional implementation teams in a mixed matrix, fast-paced environment· Created project documentation including Statement of Work (SOW), project plans, timelines and support schedules.· Reviewed contracts and delivery model with clients to locate needs gaps· Coordinated activities (Initiating through Closing) and communications via weekly conference calls and progress reports for external clients and stakeholders, both internal and external · Coordinated with development teams, third party vendors, and client stakeholders during project lifecycles· Maintained licensing in dozens of gaming jurisdictions across the United States including native American tribal lands· Contributed to improving procedures and best practices via project postmortems and lessons learned· Maintained weekly reporting for senior leadership on project health, risk mitigation and escalations · Software utilized - Microsoft Project, Teams, Visio, Planner, Smartsheet, Remedy, Clarity

Las Vegas, Nevada

Manage and achieve project objectives for multiple concurrent projects; Create and monitor structured project documentation including Scope, Deliverables, Resource management, Quality Assurance, and Closing; Coach technicians on new and existing product implementation; Subject matter expert on integration methods for residential and commercial 3rd party systems, including A/V, Environmental, and Automation; Assist with project demonstrations, systems programming as needed;Relationship manager for clients, superintendents, subcontractors, and designers

Las Vegas, Nv

Retrofit, Installation, Programming and Demonstration of a wide variety of Audio/Video and Automation equipment including, but not limited to: Crestron, Control4, AMX, Savant, Lutron and URC Controls.Managed concurrent residential projects, provided direction to coworkers and fellow trades in order to complete integrated systems.Training of new technicians, both new-hires and transfers to the Audio/Video department.Advanced networking services for residential and commercial automation systems, including installation of Security Access Control, Security Cameras / DVRs, VLANs, Routers, Managed Switches, QoS, VoIPInstallation of Data Center equipment: Racks, Cooling, Patch panels, Servers

Las Vegas, Nevada Area

Retrofit, Installation, Programming and Demonstration of dedicated Theater and background A/V systems including Philips Pronto, Logitech, and Volume-Control-based systems.Assisted Crestron Programmer with Installation and troubleshooting of Crestron Automation Systems.

Irvine, California

Created and Implemented Policies and Procedures for newly-designated internal telephone service center.Assisted Business Analysts with testing and rollout of new underwriting software systems.Updated Peregrine ticket tracking software with issues and solutions for IT systems

Internal telephone and email support for employees with all matters of network management - desktop deployment, Microsoft Office software, CRM software, phone, fax, and pagers, MACs (Moves, Adds, Changes)Assisted employees with purchasing IT equipment - research, proposals, and purchase ordersAssisted manager with training of new employees in IT Department

Internal telephone and email support for employees and contractors for Microsoft Office 97 deployment Updated ticket tracking software with issues and solutions

Pasadena, Ca

Supervise and assist telephone and email support technicians with all matters of ISP services: connectivity, software installation, troubleshooting, account management Act as liason to Network Operations Center to test and confirm system outages nationwideUpdate external and internal websites with ISP outage information as neededRespond to email and technical support calls to assist with resolution of issues.Update ticket tracking software with issues and solutions.

Bachelor Of Science, Operations Management With Concentration In Project Management, 4.0

Activities and Societies: Delta Mu Delta Honor Society Alpha Sigma Lamda Honor Society National Society of Leadership and Success SNHU.

Associate Of Science - As, Business Administration, 4.0

Highest Honors

Certificate, Administration Of Justice, 4.0

Fullerton College Police Academy; California Police Officer Standards instruction, 990 hours

Coursework, Computer Science, 4.0

Computer Science and General Studies

High School Diploma, General Studies