Robert B. Eng Email & Phone Number

Greater New York City Area

Oversaw and monitored all audit activities in Service Operations across enterprise from Anthem’s internal and external auditors.• Ensured controls and policies were implemented appropriately, correcting deficiencies identified by auditors, including findings from internal audits, SOX, and SAS 70, which resulted in 80% improvement in late findings.• Achieved requirements within deadlines by performing audits and worked with Internal Audit on operations’ issues.• Oversaw and monitored… Show more Oversaw and monitored all audit activities in Service Operations across enterprise from Anthem’s internal and external auditors.• Ensured controls and policies were implemented appropriately, correcting deficiencies identified by auditors, including findings from internal audits, SOX, and SAS 70, which resulted in 80% improvement in late findings.• Achieved requirements within deadlines by performing audits and worked with Internal Audit on operations’ issues.• Oversaw and monitored ongoing compliance reporting, completing annual certifications and SSAE 16 documentation within required deadlines.• Implemented process for identifying and monitoring associates with Segregation of Duty access for any fraudulent activities on system platform WGS, helping reduce corporate exposure.• Developed annual Risk Compliance Plan for Service Operations and provided quarterly updates to Senior Management, providing adherence to corporate goals. Show less

Greater New York City Area

Managed staff of 6 Privacy Security Managers responsible for providing guidance and support in monitoring and maintenance of WellPoint’s privacy and security (HIPAA) policies, as well as 4 associates who monitored all audit activities in Service Operations across enterprise from WellPoint’s internal and external auditors.• Developed reporting to track and monitor all privacy breaches, resolving within turnaround time goals.• Ensured controls and policies were implemented, correcting… Show more Managed staff of 6 Privacy Security Managers responsible for providing guidance and support in monitoring and maintenance of WellPoint’s privacy and security (HIPAA) policies, as well as 4 associates who monitored all audit activities in Service Operations across enterprise from WellPoint’s internal and external auditors.• Developed reporting to track and monitor all privacy breaches, resolving within turnaround time goals.• Ensured controls and policies were implemented, correcting deficiencies identified by auditors within time frames and meeting senior management performance goals.• Developed, monitored, and updated annual Risk Compliance Plan, enabling Service Operations to identify risks and reduce corporate exposure to those risks. Show less

Greater New York City Area

Served as Chief of Staff under general supervision of Vice President of Operations. Prepared, coordinated, and monitored annual corporate budget.• Identified opportunities that controlled and reduced corporate expenses by performing monthly analysis and tracked trends.• Acted as liaison between Operations and the internal and external auditors, ensuring controls and policies were implemented in expediently.• Performed distinct reviews of new processes and functions as requested by… Show more Served as Chief of Staff under general supervision of Vice President of Operations. Prepared, coordinated, and monitored annual corporate budget.• Identified opportunities that controlled and reduced corporate expenses by performing monthly analysis and tracked trends.• Acted as liaison between Operations and the internal and external auditors, ensuring controls and policies were implemented in expediently.• Performed distinct reviews of new processes and functions as requested by senior management, ensuring compliance with internal operating controls, policies, plans, and procedures. Show less