Robert Berdick

Robert Berdick Email and Phone Number

Principal, Service Desk Analyst @ NJM Insurance Group
Reading, PA, US
Robert Berdick's Location
Reading, Pennsylvania, United States, United States
Robert Berdick's Contact Details

Robert Berdick work email

Robert Berdick personal email

n/a
About Robert Berdick

Dedicated and enthusiastic HDI and ITIL certified Help Desk Analyst with over 20 years experience providing software, hardware, client/server and networking technical support.Proven success working in technical call center. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.Consistently praised for communicating effectively with both technical and nontechnical users.

Robert Berdick's Current Company Details
NJM Insurance Group

Njm Insurance Group

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Principal, Service Desk Analyst
Reading, PA, US
Website:
njm.com
Employees:
2012
Robert Berdick Work Experience Details
  • Njm Insurance Group
    Principal, Service Desk Analyst
    Njm Insurance Group
    Reading, Pa, Us
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  • Njm Insurance Group
    Service Desk Analyst
    Njm Insurance Group Feb 2000 - Present
    West Trenton, Nj
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  • Njm Insurance Group
    Principal, Service Desk Analyst
    Njm Insurance Group Feb 2000 - Present
    West Trenton, Nj
    Principal, Service Desk Analyst - February 2011 to presentResponsible for assisting in day to day operations of the Service Desk Call Center and all aspects of Service Desk to 3,000 clients, 6 staff total. Assist other members of Service Desk with issues and questions. Maintain Knowledge Base/Procedures manual, train new employees. Receive calls from customers and provide support. Process email requests.Identify Incidents and escalate to appropriate IT discipline. Service Desk Analyst - February 2000 to February 2011Receive calls from customers and provide support. Process email requests.Identify Incidents and escalate to appropriate IT discipline.
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Robert Berdick Skills

Process Improvement Sharepoint Training Windows System Administration Visio Call Centers Analysis Team Building Management Administration Employee Training Microsoft Excel Troubleshooting Outlook Customer Service Customer Satisfaction Professional Phone Skills Hardware Diagnostics User Training Knowledge Base Citrix Rsa Securid Active Directory Ticketing Software Microsoft Office Windows 7 Windows 10 Nice Call Recording Linux Android Software Documentation Itil

Robert Berdick Education Details

Frequently Asked Questions about Robert Berdick

What company does Robert Berdick work for?

Robert Berdick works for Njm Insurance Group

What is Robert Berdick's role at the current company?

Robert Berdick's current role is Principal, Service Desk Analyst.

What is Robert Berdick's email address?

Robert Berdick's email address is rb****@****njm.com

What is Robert Berdick's direct phone number?

Robert Berdick's direct phone number is +160940*****

What schools did Robert Berdick attend?

Robert Berdick attended Kutztown University Of Pennsylvania, Bucks County Community College.

What skills is Robert Berdick known for?

Robert Berdick has skills like Process Improvement, Sharepoint, Training, Windows, System Administration, Visio, Call Centers, Analysis, Team Building, Management, Administration, Employee Training.

Who are Robert Berdick's colleagues?

Robert Berdick's colleagues are Austin Ogbonnaya, Charles Haines, Nicole Salava, Katie Schulze, Ashley Hutchins, Rich Dougherty, Kim Ziegler.

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