I am an accomplished, service-driven and innovative professional with extensive experience in customer care, effective leading and supervision of multi-disciplinary teams, responsible for motivating and empowering individuals to achieve their own potential and to make a significant contribution to the full delivery of common goals. Every day I try to display a commitment to delivering an exceptional customer service and projects, whilst working in line with set timeframes, targets and business objectives, with proficiency in the utilisation of various CRM systems. I am adaptable, analytical, and attentive to detail, works well on my own initiative with a high level of self-responsibility and plays an instrumental role within a successful and productive team. All while maintaining excellent organisation, workload management, delegation, time management, planning and interpersonal skills, using superior communicative abilities to build, develop and maintain beneficial relationships at all levels. Remains calm when under pressure and thrives in a challenging working environment.