Robert Bilotta Email & Phone Number

Elizabeth, CO, US

• Responsible for monitoring Call Center agents coaching and training activity.
• Created and maintained reports tracking agent coaching and training activity.
• Performed maintenance and made inquiries on Agent records within the NICE WFM system.
• Wrote Standard Operating Procedures (SOP’s) for the PQ5005 Monitoring, Daily Supplier Files, Supplier Headcount and Compliance Email by Supplier processes.

• Responsible for validating the output data generated from COBOL Developers' code for the Credit Card System in the batch test environments.
• Created test plans, high level test cases and executed test cases using ALM and when discrepancies were found opened defects using JIRA. At project completion created Test Findings report.
• Created and executed Automated Test Scripts.

Minneapolis, MN, US

• QA Manager, 2010 - 2018Managed Credit Card Test Team that ranged from eight to twelve bank resources and up to twelve Wipro contractors.
• Participated in the hiring process where I conducted interviews and made hiring and salary recommendations for internal and external candidates that applied for U.S. Bank ETM positions.
• Worked with Wipro contractor’s management where we identified, interviewed and on-boarded candidates to fill our open contractor requisitions.
• Responsible for staff mid-year and year-end performance reviews where I made managerial comments, facilitate 1-1performance reviews with staff and held 1-1 year-end compensation and bonus discussions with my staff.
• Managed my staffs weekly time reporting where I ensured Clarity was recorded correctly and I transmitted their time through the bank Time Transmittal application.
• Led the ETM-ICS quarterly prioritization effort where I determined our team’s capacity and made project assignments for resources across multiple ETM-ICS teams. PFAM Test Lead, 2006 - 2010Led small to large BAU and.

Greenwood Village, CO, US

• Supported students with moderate, severe, and multiple disabilities.
• Provided instructional support and assistance within the classroom setting.
• Ensured technical physical care for students.
• Implemented therapeutic procedures and programs prescribed by certified staff.
• Maintained daily records for student progress behavior.

Costa Mesa, California, US

• Support the clients Accounts Receivable Credit Card system.
• Performed maintenance and troubleshooting for the Accounts Receivable Credit Card system that included analysis, design, programming, testing and implementation.
• Trained junior staff to become proficient with COBOL II, JCL, XPEDITER and File-Aid.

• Responsible for ensuring the training and performance of airport baggage screening personnel as part of the Federal initiative to move these jobs under the Transportation Security Administration.
• Coordinated all aspects of an On the Job Training (OJT) evaluation, including scheduling, review with management and student evaluation.
• Partnered with management, vendors and customers to have work sites completely prepared for a successful evaluation monitor and report on the status and progress of work.

• Support the clients EMS and EMS 1 systems.
• Assisted clients in analyzing, designing and migrating Librarian programs into SCLM. As the primary point of contact, trained system point of contacts and developers to become proficient in using SCLM. Researched and.
• As a member of the COBOL conversion management team, performed analysis identifying the requirements for the COBOL/370 conversion project.
• Performed maintenance and troubleshooting for the EMS and EMS 1 Systems.

Hanover, MD, US

• Supported the clients Money Order Processing and General Ledger Accounting systems systems.
• Performed maintenance and troubleshooting for the Money Order Processing and General Ledger Accounting systems which included analysis, design, programming, testing and implementation.

• Supported the clients Y2K and OS/390 conversion efforts for their EMS and EMS 1 systems.
• As a member of the Y2K conversion team, repaired program source code, tested and implemented COBOL programs to insure Y2K compliance.
• Supported the OS/390 technical team ensuring application programs would function properly after the OS/390 mainframe conversion.
• Performed maintenance and troubleshooting for the EMS and EMS 1 Systems.
• Trained developers to become proficient using XPEDITER, File-Aid, MS-Word and MS-Excel.

Mesa, Arizona, US

• Responsible for maintaining the Prosecutor and Police Information Management System (PIMS).
• Performed maintenance and troubleshooting for the Prosecutor and Police Information Management System (PIMS).
• As a team member, assisted in the development, testing and implementation of the PIMS system to run under the VisualAge platform. Trained developers to become proficient in using VisualAge.
• Created system specifications for the PIMS Y2K project which included analysis and high level design.

• Responsible for maintaining for the Arthur Anderson DCS system.
• Performed maintenance and troubleshooting for the Arthur Anderson DCS Package, that included Sales Order Entry, Purchasing, Pricing and Invoicing.
• As a team member, assisted in the design, programming, testing and implementation of the Pyramid Pricing System. Trained developers and the end-user in becoming familiar with the Pyramid Pricing System.
• Project Leader for the EDI Y2K project, which included analysis, design, programming, testing and implementation.
• Conducted technical interviews for potential new employees.

• Responsible for maintaining multiple systems for Nipsco.
• Performed maintenance and troubleshooting for the Accounts Payable, Cash Management, Vehicle Management and Transportation Distribution systems.
• Assisted clients in designing, developing, testing and implementing small to mid-range projects.
• Project Leader for small to mid-range projects where interns and programmer trainees report to me.
• Trained interns and programmer trainees familiarizing them with company processes, procedures and job responsibilities.

• Responsible for maintaining multiple systems for Cotter and Company.
• Performed maintenance and troubleshooting the Sales, Order Billing, Manufacturer, Adjustments, Payroll, Accounts Receivable, Purchase Orders and Extended Receiving systems.
• Converted IBM DOS COBOL and BAL programs to IBM MVS COBOL and BAL programs.
• Performed the analysis, design, programming, testing and implementation for the rewrite of the Adjustment system.

• Responsible for maintaining multiple systems for Jaymar-Ruby.
• Performed maintenance and troubleshooting for many systems throughout the company including Retail, Purchase Orders, Mailing Labels and Sales Systems.
• Converted programs from Honeywell COBOL to IBM COBOL.
• Trained programmer trainees familiarizing them with company processes, procedures and job responsibilities.

• Responsible for maintaining multiple systems for Cotter and Company.
• Performed maintenance and troubleshooting for the Sales, Order Billing, Manufacturer, Adjustments, Payroll, Accounts Receivable, Purchase Orders and Extended Receiving systems.
• Constructed DB2 applications for mainframe environment on IBM PC using VSAM, COBOL, SQL, APS, MICROFOCUS and XDB.
• System Administrator for GENER/OL (Pansophic 4th Generation Language) Online Systems where employees reported to me for training and acquiring knowledge of the system.