Robert Blackerby

Robert Blackerby Email and Phone Number

PreSales Engineer / Senior VoIP Engineer @ Colorado Springs, CO, US
Colorado Springs, CO, US
Robert Blackerby's Location
Colorado Springs, Colorado, United States, United States
Robert Blackerby's Contact Details
About Robert Blackerby

Expertise with AVAYA Aura System, Communication Manager, and Session Manager including vector scripting and Avaya One-X Agent client support, Skilled at integrating other ancillary voice products, such as NICE, TantaComm, Telstrat, Avaya AES, Session Borders and more...VoIP Engineer

Robert Blackerby's Current Company Details
Quintessa Concepts, LLC.

Quintessa Concepts, Llc.

PreSales Engineer / Senior VoIP Engineer
Colorado Springs, CO, US
Robert Blackerby Work Experience Details
  • Quintessa Concepts, Llc.
    Quintessa Concepts, Llc.
    Colorado Springs, Co, Us
  • 911Inform
    Pre-Sales Support And Post-Sales Engineer
    911Inform Mar 2022 - Jul 2024
    Wall Township, New Jersey, Us
    Tech-savvy Pre-sales support and post-sales engineer assisting the sales team with complex scientific and technical aspects of 911inform products and services. Using substantial knowledge of 911informs product parts, functions, and processes, in addition to assisting National Account Managers with closing sales within a complex sales cycle, where technical expertise will be required to fit the needs of clients. Pre-sales support and post-sales engineer / support with Avaya, Cisco, Digium, Asterix, RingCentral, Genesys, Microsoft Teams and other technologies background. Microsoft teams voice administration and troubleshooting on Direct Routing, Operator connect and Calling Plan.
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  • Empereon-Constar
    Senior Voip Engineer
    Empereon-Constar May 2016 - Mar 2022
    Phoenix, Arizona, Us
    Supporting and enhancing Contact Center solutions based on platforms from Avaya and others. Support the deployment of Contact Center technology and infrastructure for contact center locations. Analyzed and resolved complex service issues. Provide on-site services to the enterprise, including support for short- and long-term projects. Integration of contact center applications and existing network and hardware infrastructure Expertise with AVAYA Aura System, Communication Manager, and Session Manager including vector scripting and Avaya One-X Agent client support, Skilled at integrating other ancillary voice products, such as NICE, TantaComm, Telstrat, Avaya AES, Session Borders Controllers and more... Configuration of Dell Switch's, SonicWalls, Hypervisor VMware clusters, Active Directory MACD’s. PDQDeploy usage within powershell, patch updates and automated activities
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  • Hi Country Wire And Telephone
    Voip Engineer
    Hi Country Wire And Telephone Feb 2015 - May 2016
    Arvada, Colorado, Us
    Providing helpdesk IT support to customers on a vast array of technologies. Design/Installation/Management of solutions IP PBX's, Data Switches, Wireless, Servers, Backup scenarios, Telecommunications Audit.  Verifying bill of materials and creating scopes of work. Document creation and training peers and customers.
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  • Preferred Technology Solutions
    Communications Engineer
    Preferred Technology Solutions Mar 2014 - Feb 2015
    Richardson, Texas, Us
    Providing helpdesk IT support to customers on a vast array of technologies. Design/Installation/Management of solutions IP PBX's, Data Switches, Wireless, Servers, Backup scenarios, Telecommunications Audit.  Verifying bill of materials and creating scopes of work. Document creation and training peers and customers.
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  • Contractor
    Contracting For Telecommunication Engineering Jobs
    Contractor Mar 2013 - Feb 2014
    In an Contract until Jan 31st 2014
  • Bbx Technologies
    Technical Engineer
    Bbx Technologies Feb 2009 - Jan 2013
    Allen, Tx, Us
    Provided remote and on-site support for hundreds of national dealers and local customers. Primarily supported the Avaya IP Office initial setups, customer site documentation, customer acceptance of designed network layouts. Vectoring incoming calls to the appropriate departments / call center groups. Recording setup, monitoring class of services, LCR / ARS, setting up SIP Trunking / PRI and Multi-Site setup and troubleshooting of the various OSI/ATIN layers for issues. Provided base tier 2 / 3 support to North America Regions, escalated to Development Engineers as required. Built and maintained successful relationships with service providers, manufacturers, dealers and consumers. Managed time allocation on dealer and customer projects. On call support for dealers and some customers. NEC SV8300 and 8100 are also a specialty of mine as the primary technical engineer for those projects and customers. Legacy Siemens 35XX and 3800 support.  Good rapport with dealers and customer management and end users. Whatever was needed to get the job done at the best possible speed. Please note: my nondisclosure agreement with BBX, limits specific customer company names and projects.
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  • Bbx Technologies
    Technical Specialist
    Bbx Technologies Feb 2007 - Feb 2009
    Allen, Tx, Us
    Provided Tier 1 IT support to company personnel and customers. Installed IP PBX's, phones, cables, cameras, computers, data switches, on-site pictures and CSD updates. Remain professional and helpful in difficult customer situations. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Informed customers about issue resolution progress. Provided thorough support and problem resolution for customers. Updated ticketing systems worked an average of 10-to-12-hour days. PRI and T1 standards
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Robert Blackerby Skills

Telecommunications Telephony Unified Communications Voip Troubleshooting Voice Mail Avaya Sip Ip Pbx Networking Technical Support Integration Sip Trunking Lan Wan Avaya Technologies Call Centers Mpls Ivr Voice Over Ip Isdn Customer Service Acd H.323 Virtualization Tdm Unified Messaging Windows Server Pbx Multiprotocol Label Switching Contact Centers Avaya Products Private Branch Exchange Session Initiation Protocol Call Center Siemens Hipath Engineering Call Center Architecture Mysql Sql Quality Assurance Imap Windows 8.1

Robert Blackerby Education Details

  • Microwave Systems Operator /Maintainer Course U.S. Army
    Microwave Systems Operator /Maintainer Course U.S. Army

Frequently Asked Questions about Robert Blackerby

What company does Robert Blackerby work for?

Robert Blackerby works for Quintessa Concepts, Llc.

What is Robert Blackerby's role at the current company?

Robert Blackerby's current role is PreSales Engineer / Senior VoIP Engineer.

What is Robert Blackerby's email address?

Robert Blackerby's email address is ro****@****eon.com

What schools did Robert Blackerby attend?

Robert Blackerby attended Microwave Systems Operator /maintainer Course U.s. Army.

What are some of Robert Blackerby's interests?

Robert Blackerby has interest in Children, Education, Disaster And Humanitarian Relief.

What skills is Robert Blackerby known for?

Robert Blackerby has skills like Telecommunications, Telephony, Unified Communications, Voip, Troubleshooting, Voice Mail, Avaya, Sip, Ip Pbx, Networking, Technical Support, Integration.

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