Robert Blackman Email & Phone Number

United States

Middletown, RI, US

Responsible for the business development of KVH Industries CommBox Edge and related services.

Kgs. Lyngby, DK

Itasca, Illinois, US

⦁Assisted in preparation of VSAT business for sale and played a major role in migration to Large Maritime VSAT player.⦁Liaised with existing VSAT bandwidth providers to close out business while maintaining a good relationship for future collaboration.⦁Assisted with preparation of sale of Cellular and L-Band business.⦁Managed largest Distribution, channel.

Itasca, Illinois, US

As Director - Technical Operations I am responsible for the K4 NOC, Tier 2 support, Field services and Technical training.

Itasca, Illinois, US

Technical Operations lead responsibilities include working with the Engineering and Development teams to improve product and customer support. Implementing scalable support, training and field service processes and procedures.

Seongnam-si, Gyeonggi-do, KR

I was promoted to Senior manager and appointed a Support Desk (Help Desk) Manager and a TS Manager for Field Service. Increased department capabilities with Tiered support system. Recruited skilled personnel from Intellian overseas branches (South Korea & The Netherlands) to increase America's technical abilities, supported and orchestrated relocation for.

Seongnam-si, Gyeonggi-do, KR

Duties were as per the TS Manager role but I relocated and performed the role remotely from Pennsylvania.

Seongnam-si, Gyeonggi-do, KR

In addition to the Field Service manager role I was responsible for overseeing Americas TS department, consisting of: Help Desk, Field Services, Training, Service Coordination and technical support. Responsible for all personnel recruitment, department OPEX and Revenue. Ensuring Intellian maintained excellent customer service and product reputation.⦁.

Seongnam-si, Gyeonggi-do, KR

Responsible for heading up field service team and managing day-to-day field engineer relationship, ensuring high success rate and maintaining OPEX budget. Services consisting of; break-fix, system installation & configuration, training, build & commissioning. ⦁ Recruit, On-board, Manage and supervise Internal field service personnel.⦁ Maintain high.

Relocated to South Florida to set up a new corporate office for Livewire Connections in the Yachting Capital of the world Fort Lauderdale. ⦁ Business Management; Incorporation, Licenses, insurances, banking, payroll, facility management and all aspects of forming and running the US entity for the UK parent business.⦁ Recruitment of staff and continuous.

I was promoted within Livewire Connections to head up the engineering team, which consisted of 3 engineers and myself. I managed engineering/support requests and worked closely with the Project management team and sales force. Focusing mainly on new project builds for yacht’s in excess of 40 meters/130 ft, with IT Network installations grossing over.

As a trained Sea Tel Engineer, authorised to service, repair and install 3 axis stabilised Sea Tel VSAT and TVRO systems that are commonly installed on Ships and Luxury Motor Yachts. The role is very hands on and physical with frequent climbing up of vessel masts to install antennas for GSM, WiFi or for Satellite services. Site health and safety played a.

Prowagen Per4mance was an aftermarket parts supplier to the classic car scene. My duties included:⦁ Supplier management, sourcing, Purchasing and inventory control⦁ Website and E-shop design/admin, domain management and graphic design.⦁ Marketing and advertising.⦁ Attending and setup of booth for trade events all across europe.⦁ Customer management.

Responsible for day to day support of NHS GP surgeries that utilized the MUMPS software system.Managing critical SLA's and working with the Primary Care Trust to implement more efficient IT systems.⦁ 1st & 2nd line support via phone and email.⦁ Software installation & support.⦁ Support of GP prescription generation and printing.⦁ Support GP surgery for.

Kenosha, Wisconsin, US

Sales, after sales support, customer account management and credit/debit control to Automotive Industry clients and individual technicians.

Stamford, Connecticut, US

1st, 2nd and 3rd line IT support, Operations, administration and desk side support.Windows Server 2000, NT, Novell Netware, Arcserve, Veritas Net Backup, Backup Exec, SQL, Active Directory, AS400, BT meridian phone systems and Avaya Index phone systems. I played a key role in disaster recovery, structuring the whole backup and restore network and keeping.

London, GB

Worked for French Connection, as an IT support analyst, travelling to and from various office, retail & design locations across London, Including the Nicole Farhi and Great Plains offices (Part of the Stephen Marks group of companies).I administered, Novell, NT, 2000, Exchange and Mail sweep servers. I also worked on the help-desk, logging calls and.

⦁ 1st & 2nd line support via phone and email.⦁ Administration of Windows NT, VAX/VMS, AS400 and Unix.⦁ Running scripts, backups and changing tapes (DAT, DTS, DLT & LTO).⦁ Bulk/Batch printing, binding and delivery to traders.⦁ Deskside support.⦁ Shift pattern and overnight batch work.

Btec National Diploma, It Applications

Gcse, Various

Computer/Information Technology Administration And Management