Robert Blythman Email & Phone Number

Plantation, Fl

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Miami, Florida

Responsible for selection, training and development of all shore excursion staff for a fleet of 24 Carnival Cruise Line vessels. Managed 3 senior managers and a team of over 100 onboard shorex staff• Developed the company’s first pre and post packages for strategic markets including Alaska and Miami. • Partnered with the corporate web developers to build the shore excursion pre sales system ensuring information was kept current at all times. • Managed the loading of all products, pricing, conditions and other relevant marketing information onto the corporate website.• Partnered closely with the internal marketing group to customize and implement a lucrative onboard shore excursion marketing program designed to increase sales. This program included development of sales collateral and cruise director presentations. • Conceptualized the need to develop analytics to better track shore excursion sales results. Partnered with internal financial analysts to create an effective tool that measured business performance. This was utilized by senior leadership to identify trends and take action to maximize revenues. • Constantly monitored training and development programs in order ensure their effectiveness and made changes and modifications as needed.• Negotiated contracts with all vendors ensuring their complete adherence to company policies.• Developed a strategic recruitment and retention program for onboard shore excursion staff • Selected to work closely with the tour operator/developer of a Carnival exclusive tour venue located on a private island near Cable Beach, Bahamas in order to ensure its timely and successful launch. • Designed a talent management program known as “Passport to Success” which identified high potentials and created a career path for shore excursion staff which reduced turnover and increased sales.• Worked closely with the VP of Tour Operations to redesign the incentive program for the shore excursion personnel

• Selected to design and deliver the first shore excursion program for the new Alaska itinerary which resulted in significant revenues for the organization. As a result of the successful rollout of this program, Carnival Cruise Lines deployed this model throughout its fleet of vessels.• Developed standard operating procedures for all shore excursion staff in order to ensure standardization across the entire fleet.• Identified existing onboard talent in order to staff the newly created shore excursion department which reduced outside recruitment by 90%.• Selected to be part of the team that designed, developed and rolled out the new web sales initiative that enable guests to pre-purchase shore excursions.

Onboard Position

• Evaluated weekly guest comment cards, making training and corrective action decisions in order to improve satisfaction scores.• Evaluated team member performance both on board and shore side in order to maintain high levels of guest approval.• Evaluated team member performance both on board and shore side in order to maintain high levels of guest approval.• Resolved guest issues in order to ensure 100% satisfaction with hotel operations.• Responsible for cash on board of up to $1M per cruise.

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

Lean Six Sigma Green Belt, Certified

Completion: October 2014

Project Management Professional (Pmp) Certificate

Completion - December 2014

Bachelor'S Degree, Hotel, Catering & Institutional Management

Associate'S Degree, Hotel & Catering Management