I utilise career experience and industry knowledge to provide training, Interim Management and Consultancy to Managers, General Managers, and Dealer Principals; spearhead business development, infrastructure design, sales initiatives, and provide solutions to diverse business problems that achieve organisational objectives.The following are highlights of the value I bring: Service and Sales Manager’s training programs; accredited by the NADA University Develop, Introduce and implement systems that ensure sales processes are aligned with organisational objectivesUnder Linro & Associates, the following contracts have been performed in the last 7 years3 Point Motors Epping General ManagerI was contracted to set up and manage this new dealership in the capacity as GM. My responsibilities included:• New, Used and Commercial vehicle sales, Service and Parts. • Under my management we consistently exceeded expectations in all areas of the business. • Customer satisfaction results well in excess of National Average. PM Automotive Group Epping and Canberra Interim Dealer PrincipalI took care of these dealerships in the absence of a full-time Dealer Principal. I was contracted to manage the Epping business through the end of the financial year followed by the sale of the business. Following this, I was contracted as the Interim Dealer Principal at the Group’s Canberra operation, Commonwealth Motors. During my tenure, I was required to prepare the business for sale while maintaining high levels of staff engagement. Silverstone Volvo, Doncaster, Melbourne General ManagerI was contracted by Silverstone Volvo as GM. The business was experiencing hard times due to high levels of staff turnover, poor profitability and poor business practices. I was to stabilise the business and return it to a profit. Under my management the business returned to a profit with a high level of staff engagement and the top selling Dealership in the country.

* Research consumer behaviour* Research employee and organisational behaviour* Create end to end learning and development program* High performance coach

I provided outstanding results for the Kia and Chrysler, Jeep, and Dodge franchises with direct report to the Dealer Principal, successfully developed the Kia brand that ensured a viable sale of the franchise.The following are highlights of the value I brought to the position: Established the Jeep dealership and drove change in daily practices to drive revenue growth and increased customer experience and loyalty; grew CJD sales to achieve all pre-set targets in a difficult climate. Developed areas of opportunity, change management, and business strategy with focus on the customer lifecycle.  Provided expertise in talent acquisition, motivated staff and created a customer-focused environment that increased efficiencies and process optimisations in sales and the after sales market.

apd provides Consultancy & training on behalf of manufacturers within dealer networks, specialising in Sales, Used cars and aftersalesSERVICES OFFERED> A state of the art, efficient and easy to use Customer Satisfaction Indexing program> Dealer proficiency studies and Network development> Dealership Business Management planning programs> Service & Sales training programs> GIS Mapping and forecastingTASKS> Provide clients with accurate reports based on data extracted from the GSI mapping system> To support the CSI program in terms of managing the call centre and close liaison with clients> Conduct dealer proficiency studies and construct reports on findings> Negotiate, develop, write and facilitate bespoke training programs for clients> Provide monthly business management reports to participating dealersACHIEVEMENTS> Involvement in negotiating substantial contract for the network development and later the roll-out of new initiatives for a large Importer> Consulted with, negotiated and concluded a contract for the translation of CSI data

MTS provides Change Management, Consultancy & training on behalf of manufacturers within dealer networks, specialising in Sales and Used carsAs Managing Director, in addition to managing the finances and staff, I was responsible for the negotiation, development, implementation and delivery of successful used car programs for Volvo, Land Rover, Jaguar, General Motors, Ford Motor Company Subaru and Kia. I also wrote, developed and delivered training programs for Audi, Volkswagen, Volvo and Land Rover.In addition to this I developed and wrote the standards manuals for Volvo, Jaguar & Land Rover. The Jaguar Land Rover Used Car manual gained approval from Jaguar Land Rover in the UK. We also developed, implemented and ran several used car improvement programs in countries throughout the Middle East and conducted extensive dealer network proficiency studies in Europe, the USA, South America and Australia.These programs involved change management, consultancy and training on behalf of manufacturers within dealer networks, specialising in sales of new and used cars.Achievements> Successfully negotiated significant on-going international consultancy contracts with Volkswagen, Volvo, Land Rover, Jaguar, General Motors and Ford Motor Company.> Gained recognition for the structure and success of these programs from parent companies in Europe.> These programs were instrumental in improving the used to new car ratio from as low as 0.25:1 to 2:1.> MTS became the “go to” company for automotive consultancy in South Africa.

MITAC was a UK based automotive consultancy with contracts throughout the UK, Europe and South AfricaTASKS > Development, implementation and management of all programs introduced to South Africa> Attended several "Train the Trainer" courses at MITAC's UK office> Ensured that all customer & dealer reports were submitted accurately and timeously> Continuously canvass manufacturers and importers for new contractsACHIEVEMENTS> Developed, implemented and managed the “Audi Pre-owned” program> The used car programs I was responsible for became recognised as the "Benchmark" for all South African Used car development programs > The Audi Pre-owned program was so successful that it is upon this platform that all Audi used car programs are now based> Canvassed and negotiated an international training program with BMW South Africa

Sandown Motors - Authorised Mercedes Benz & Honda DealershipTASKS> Manage and oversee departmental managers for New & Used vehicles, Service & Parts> Work with and maintain good relationships with Mercedes Benz SA> Meeting budgeted requirements in terms of vehicle, service and parts sales> Maintain high standards of customer satisfaction

A Service station situated on both sides of the busiest highway in South AfricaTASKS> Employed and managed a staff of 310 people. > Ensured the business operated efficiently on a 24 hour, 7 day a week basis. > Managed 2 restaurants, 2 convenience stores and 56 petrol pump points > Responsible for all the finances, and staffACHIEVEMENTS> Grew the business to sell in excess of 3 Million litres of petrol per month, the biggest of its kind in the Southern Hemisphere> Elected as Chairman of the Dealer Council> Received recognition for exceptional standards in all areas of the business

A wholly owned subsidiary of BMW South AfricaTASKS> Sales Executive > Fleet Sales Manager - Responsible for all fleet sales and ensured fleet owners had consistently high levels of service > Sales Manager - Responsible for maintenance of correct stock levels and ageing, a team of 8 sales staff and fleet department to ensure budgeted targets were met and exceededACHIEVEMENTS> Top selling sales executive in the country for 2 years running> Developed and grew fleet sales department to exceed all requirements> Structured a finance scheme which enable us to consistently sell more than 100 units per month and profits in excess of R1 Million per month. This was almost double the targeted sales volume and profit