Robert Bolger Email & Phone Number

Hartford, Ct, Us

Austin, Texas Area

Develop and Implement solutions for deploying patient medical monitors in hospitals and clinics.Organized external teams to combine efforts to meet customer’s expectations. Presented customer’s with solutions to implement medical devices.

Austin, Texas Area

• Lead team of remote field employees providing blend of onsite technical services and account management to new and existing clients.• Consistently produce average of 26% revenue growth through existing client base YOY since 2012.• Facilitate cross-departmental communication regarding client feedback, potential product gaps and opportunities to cross-sell and upsell.• Established corporate procedures for addressing client needs including: onboarding, troubleshooting, 24/7 support, renewal/retention/growth.• Attract, develop and retain employees with the skills to deliver a consistent, reliable and enjoyable customer experience.

Manage technical data prep department for daily manufacturing including the development of new software to improve highend data prep services. - Managed internal software development and external vendor software releases, while producing revenue generating orders, achieving industry benchmark cycle time of 4 hours and quality goal of a 99.95% yield. - Implemented customer coordination and satisfaction programs by establishing monthly face to face meetings that drove customer involvement further creating a customer contribution environment.- Achieved industry benchmark performance volume, cycle time, and quality while reducing staffing and coordinating a budget of $1mil. - Motivated departments to accept new roles and responsibilities to meet new challenges in being successful while improving Performance-To-Schedule (PTS) from 92% to 97%- Coordinated global team effort to introduce copy exact operations between sites aligning best practices and reducing operational differences. - Developed department procedures from a remote site to have local staff trained on regional duties that can complete operations for either site in the US resulting in reduced manufacturing operation cycle time of 12 hours.- Championed facility employee involvement through employee contribution programs creating a cohesive work environment improving employee morale.- Focused on P & L statements, Implemented copy exact processes that centered on the reduction of resources and improved the transitions of product from one facility to another. -Developed procedures using the Global 8D processes to ensure benchmark quality of 99.95% was continuously improved to surpass customer expectations.-Marshaled external software releases from Toppan Global IT, Synopsys, Mentor Graphics, and Nippon Control Systems. -Implemented security protocols regarding RFID and defense industry contract work.

Supervised daily operations for photomask lithography.Improved lithography output by developing employee contribution through cross functional training.Championed new Oracle software introduction through training, solution discovery, and implementation. Mentored colleague supervisor growth through training leadership skill building and employee contribution techniques. Created a cohesive working environment with employee team building activities.

Manage technical data prep department, provided customer support through account interface, and supervised manufacturing operations.Created growth opportunities for Data Prep technicians through employee training and growth opportunities.Guided Data Prep improvement by systematically identifying problems, finding solutions, implementing changes and follow-up on improvements. Fostered customer relationship through integral customer meetings and follow-up on improvement processes.Improved manufacturing shift operations by streamlining process flows from lithography to audit for photomask manufacturing.

Bachelor Of Science (Bs), Business, Management, Marketing, And Related Support Services

As, Electrical And Electronics Engineering