Intake Specialist
CurrentFacilitated intake process by conducting assessments with veterans and families to determine service eligibility, verifying and documenting information, and ensuring accuracy and currency of client records and databases.Elevated from intake specialist to senior leadership role within a year by managing case operations and mentoring team members to excel in client service delivery.Enhanced service delivery and referrals by collaborating with AACOG staff and partner agencies, providing veterans with expert guidance on resources and benefits, and verifying thorough receipt of essential support.Coordinated care plans with case managers and healthcare providers, mentored staff, analyzed outcomes, and advocated for veterans to enhance service delivery and policy.