Robert Borho Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

As an Account Director, I oversee major accounts for an AI-powered marketing technology company that serves over 1,000+ enterprise clients. I’ve managed client relationships with contracts valued at up to $5 million, working closely with the VP of Client Success to provide strategic recommendations which led to organic account growth. In line with this, I achieved $1 million in savings for a key client, consolidating services across multiple vendors. I’ve worked with clients throughout the development and optimization of marketing solutions and third-party integrations, showcasing successful outcomes and outlining best practices.Key Highlights:• I cultivated relationships with industry-leading entities including Goldman Sachs and Synchrony Financial, overseeing enterprise accounts with contracts valued at up to $5 million. • I conducted business reviews with C-level executives and VP leadership, presenting prospective improvements which led to significant account growth.• I successfully achieved a 30%+ YOY increase in NPS scores, cultivating loyal partnerships by distributing personalized resources and industry insights based on client verticals.• I led presentations for over 400+ staff including VP-level leadership, with topics spanning digital marketing optimization, leveraging email, and program personalization strategies.• I oversaw a team of 10 talented staff, completing major onboarding ahead of schedule which led to over $5 million in new revenue.

New York, New York, United States

In my earlier role, I directed key aspects of client success initiatives for a fast-growing SaaS company specializing in marketing automation solutions, generating $90 million in annual revenue. Notably, I oversaw accounts generating nearly $2 million in yearly revenue, increasing portfolio value by nearly $500,000 during my tenure. I also managed a lucrative partnership which led to nearly $750,000 in new revenue, and an affiliated service is projected to generate $1.3 million through its expanded pipeline.Key Highlights:• I implemented marketing solutions for a national skincare services retailer generating over $38 million in yearly revenue, successfully achieving a 65% increase in average customer spend.• I consistently maintained 98% account retention, working with our CEO and Senior Vice President.• I oversaw 25 accounts, working with partners such as Dyson, Choice Hotels and Stars Group.

New York, New York, United States

As an Account Director, I promoted the profitability of client services initiatives for a multinational digital marketing company generating more than $300 million in annual revenue, which served more than 200 commercial entities nationwide. In this capacity, I managed up to 10 simultaneous commercial accounts representing over $7 million in annual revenue, working with leading clients such as American Eagle, Bloomingdale’s, and Rogers Communications. I maintained 100% client retention during my tenure, cultivating accounts across travel, retail, and telecommunications sectors.Key Highlights:• I successfully expanded our client base across high-growth sectors, exceeding personal targets by over 100% each year while reporting to Senior Director of Client Success.• I collaborated with a multinational retail company to implement event-based messaging campaigns, expanding subscriber base from 100,000 to over 700,000 consumers receiving exclusive offers.

New York, New York, United States

I developed and implemented marketing campaigns for business solutions firm generating nearly $5 billion in yearly revenue, contributing to close to $850 million in division revenue each year. I personally worked with enterprise accounts each generating over $1 million in annual revenue, managing relationships with major clients including Saks Fifth Avenue, Lord & Taylor, and Bloomingdale’s.Key Highlights:• I analyzed email marketing campaigns reaching over 10 million subscribers for a multinational retailer, introducing strategies which led to 10% increase in open rates across 15 billion emails.• I evaluated data for a luxury account, delivering guidance to the CMO and Director of Digital Marketing.• I exceeded our yearly quote by over 200%, ensuring top-tier service for enterprise clients of firm acquired by a private equity company. • I was originally hired as an Account Manager and earned multiple promotions in recognition of my performance and leadership talents.

New York, New York, United States

As a Senior Account Manager, I worked with industry-leading companies including wireless service providers, financial service firms, and a nationwide publishing group. I contributed to nationwide launches of programs including a new financial services firm and a rewards program, developing project proposals, campaign estimates, and AR reports. I implemented cross-channel marketing strategies such as integrating a 50-million-member email distribution list into our Twitter and Facebook campaigns.