I thrive on discovering, creating, and implementing sustainable solutions that make systems and operations more efficient and effective. I'm driven to produce individual results and collective successes through greater knowledge, better training, and more effective communication.Triangle Fitness offered an opportunity to inspire people and create a belief that the fitness facility allowed each client the chance for a healthier life. The culture of the facility was community-oriented and focused on making each guest's experience personable and enjoyable. As an assistant manager, I was able to train and develop the staff to identify the needs of our clients and provide personalized advice. My position allowed me to develop the client-retention software into a more user-friendly system that allowed corporate accounts to be easily accessed and maintained by the staff. Additionally, the timekeeping system was streamlined to allow more accurate and concise labor tracking.Through the Krispy Kreme Management Training Program, I gained insight into the operations of one of the most cherished and recognizable brands in the world. Before being selected as the Assistant Manager of Krispy Kreme in Clemmons, NC, I trained in several locations in the Greater Atlanta area, wherein I developed a knowledge of the Krispy Kreme retail experience, the doughnut making process, and the duties and responsibilities of the management team. As the assistant manager of Krispy Kreme 290 in Clemmons, NC, I oversaw the opening of the store and the implementation of a new retail system that focused on showcasing expertly crafted beverages that complimented the company's world class doughnuts. Over the course of 6 months, I was able to reduce labor hours by 58% while maintaining high customer satisfaction by cross-training the staff and developing a guest-focused culture within the store.
Listed skills include Troubleshooting, Management, Team Building, Streamlining Operational Processes, and 20 others.
