Robert Bowman, Csm, Cspo Email & Phone Number

Atlanta, GA, US

• Lead diverse teams in implementing an Oracle Financial System that performed reverse billing for multiple Cox vendors and Alerting System that informed the company of outages. Brought on to help move the corporate.
• Oversaw the implementation and integration of an Oracle Financial System.
• Customized system that sends personalized alerts (email & text) to 5,000 internal users and integrated the system with service management tool.
• Forecast budgeting spending for multiple million dollar-plus projects that span several fiscal years.
• Provided Executive level insight into project status and operational issue resolutions.

• Managed projects and customer expectations while building lasting relationships within multiple areas of the business. The role involved business solutioning of the back-office fulfillment systems from contract entry.
• Provided business solutioning of systems used in the fulfillment of orders, from contract entry to the consumer site.
• Created and maintained project roadmaps of features requested and defects for multiple products. These roadmaps gave a three-year view of the product lifecycle.
• Guided the business team in prioritizing its needs, identified issues, flagged system bottlenecks, designed system enhancements, and offered strategic advice based on impact to revenue and potential inefficiencies.
• Collaborated with multiple groups on shared concerns to maximize benefits.
• Advocated the goals of the customer with IT teams to help guide coding during sprints.

• Gathered and analyzed business and functional requirements for multiple CRM systems on both the Epiphany based platform and the Microsoft based platform. Designed elegant solutions to business problems that entailed.
• Designed elegant solutions to project challenges that entailed collaboration with multiple teams and integration points.
• Managed and designed the Strategic Account Management Process in CRM, which included items like an automated forecast for the Sales Team and a Monthly Action Plan.
• Provided leadership as the Subject Matter Expert for both CRM application and the Dealer Sales Team.
• Performed lead business analyst duties, such as coordinating the work of other business analysts and reporting the status of the business analysis work.
• Mentored other business analysts by reviewing their work and offering suggestions.

• Led a team to select a CRM solution to meet business needs.
• Performed design work for six different labor-intensive tax credit calculations.

Strategically planned and executed full life cycle project management for a myriad of web-based CRM and telecommunication needs.