Robert Boyd Jr. Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

• Remotely managed, coached, and developed retail team of 52 stationed across PA, NJ, DE, and MD regions• Managed $4 million quarterly pipeline• Generated new business while maintaining existingrevenue• Exceeded quarterly targets of $1.5 million by over 10%• Oversaw staffing including hiring and onboarding• Analyzed financial reports and P&Ls to ensure growth• Created quarterly action plans to drive metrics and keyperformance indicators (“KPIs”)

• Managed 4 offices in PA, NJ, DE, and MD• Managed team of agents producing revenue of$15K/weekly• Implemented recruitment strategy to increase field team• Drove revenue through P&L management• Planned and led company meetings and trainings

• Managed 13 retail locations across VA and West VA• Coached more than 100 direct reports including 9managers and 13 assistant managers• Executed YoY revenue growth by 10% through P&L management• Exceeded KPIs and customer satisfaction scores• Executed store visits and audits to ensure operationalcompliance and excellence• Interviewed, hired, and onboarded new team members• Created customer service standards for qualityperformance

• Managed and developed Intel experts to staff and assist 32 retail Best Buy locations• Conducted in-field training and development through weekly store visits• Drove double digit monthly revenue growth

• Managed 8 direct reports; • Ran all day-to-day operations• Led and developed sales team to drive profit and excel company objectives