Robert Brain Email & Phone Number

Cape Town Area, South Africa

Robert’s approach is shaped by many years of coaching and mentoring, including over 30 years of corporate experience. He’s worked across diverse industries including IT, education, contact centres, telecommunications, oil refining, banking, broadcasting and life insurance. Qualified in electrical engineering, Robert brings rare technical understanding to.

Cape Town Area, South Africa

I am an experienced and qualified facilitator and specialise in facilitating strategy, project and operational workshops within the ITC industry. Linked to this I offer coaching and mentoring for individuals and teams in personal, management and strategic issues. I am a licenced Participlan facilitator and am a qualified Integral coach. I have 11 years.

Cape Town Area, South Africa

• Strategy development for Customer Care. This involves regular interaction with customers, operations staff, senior anagement, corporate strategy teams and Vodafone. Once the annual strategy process is complete I hand.
• Analysis and finding solutions for issues that affect the customer and/or customer care staff… Show more
• Analysis and finding solutions for issues that affect the customer and/or customer care staff.
• Collation and publishing of all national reports for the director: Customer Care, including Exco, MD and Board reports
• Problem management which investigates root causes of issues and assigns rand values to these with a view to resolving broader issues, often affecting many groups within Vodacom Show less

Cape Town Area, South Africa

• Responsible for the team that designs, develops, implements and supports all call centre infrastructure nationally, including:
• Design call routing, desktop and reporting applications within an architectural framework
• Develop call routing, desktop and reporting applications
• Implement all call centre solutions nationally (technical specialists and project management)
• Support call centres nationally, excluding desktop support.
• General – performance management (KPAs and… Show more Responsible for the team that designs, develops, implements and supports all call centre infrastructure nationally, including:

Cape Town

• Responsible for all operations and projects run by Vodacom’s IT Group in the southern half of South Africa, including:
• Operational
• Networks, Lan and Wan
• System Support, all desktop and server issues, backups, support.
• Service Management, including asset tracking, configuration management and service management including the running of a 30 seat call centre for all internal support calls
• Business Information Systems – application development and implementation, and… Show more Responsible for all operations and projects run by Vodacom’s IT Group in the southern half of South Africa, including:

Cape Town Area, South Africa

• Responsible for planning and deployment of all contact centres and office telephony for the Vodacom group in South Africa. This includes managing Vodacom's integrated contact centre programme responsible for updating.
• Uniform Customer Experience
• Uniform technology and support
• Standardising HR Incentives and Processes. Show less

Diploma In Integral Practioner Coaching, Coaching, Diploma

Diploma in Practitioner Coaching

Ba, Psychology, Computer Science

BA with major in Psychology

Higher National Diploma, Elec Eng Light Current

National Diploma in Electrical Engineering Light Current