As the Operations Manager, I ensure each department within the organization runs efficiently and resolve any issues that arise. The role has evolved and expanded over my time there to encompass much more of the organization than when I first started. My other responsibilities include: • Actively working to improve internal processes, especially those related to IT • Ensuring the organization effectively utilizes IT resources without waste • Ensuring that all staff adhere to company policy and implement conduct corrective actions • Managing performance evaluations and employee improvement goals • Overseeing the project procurement and scheduling process from • Conducting project profit analysis after completion

As a Systems Administrator and IT Helpdesk Specialist, I was charged with installing, supporting and maintaining servers and other computer systems. I planned for and responded to service outages and other infrastructure problems. I also was tasked with providing direct technical assistance and support to all personnel. I was also responsible for assuring that backups were performed in a timely manner and that periodic tests were done to assure backups are successful. As an administrator of Advanced Systems Design’s Microsoft Office365, I maintained the active directory and implemented any functionality changes.• Created and maintained user accounts in Office 365 by adding and deleting users.• Assisted users with password related issues by resetting their passwords • Test and implement functionality changes to various SharePoint Portals• Modified and maintained User Permissions on various SharePoint Portals• Created multiple Office 365 Exchange rules to block malicious or unwanted email traffic• Created and maintained Company Distribution groups• Assisted users with Office 365 Exchange and Outlook 2012 setup• Supported users with any Office 365 related issues• Performed regular backups of the SharePoint.• Distributed and tracked company assigned hardware.• Installed, configured, and maintained PCs & laptops, Windows workstations, file servers, ethernet networks, network cabling, and other related equipment, devices, and systems• Created and implemented a computer imaging process to reduce the turnaround time for re-issuing a machine• Maintained Company website by administering minor content updates.• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software

I was contracted to HP to assist in the SQA effort on the Veterans Affairs (VA) Enrollment System Enhancements and Enrollment Customer Enhancements. As a SQA technician for HP, working on the VA’s ESE/ECE contract, I was tasked with the testing efforts for newly implemented features. As a contractor to HP, I reported to the HP ESE/ECE SQA manager, Lucy Illustrisimo. Testing for this project was executed on government funded equipment (GFE) while connected to the VA network. Responsibilities included:• Planned and lead a daily SQA meeting to assign daily tasks to team members as well as receive status of previously assigned tasks.• Created and reviewed test plans and schedules based off of requirements documentation.• Reviewed newly created test scripts created by my team and I.• Lead team in the execution of test scripts for new features and regressions via manual testing.• Submitted defect tickets for issues found during testing using Rational Clearquest• Collaborated with Java and MUMPS developers to improve overall end-user experience• Tracked and maintained documented requirement changes and requirement completion status• Kept team morale high by keeping everyone on task and recognizing hard work and dedication.

I was contracted to HP to assist in the SQA effort on the Veterans Affairs (VA) Enrollment System Redesign. As a SQA technician for HP, working on the VA’s ESR contract, I was tasked to lead a team in the testing efforts for newly implemented features. As a contractor to HP, I reported to the HP ESR SQA manager, Lucy Illustrisimo. Testing for this project was executed on government funded equipment (GFE) while connected to the VA network. Responsibilities included:• Planned and lead a daily SQA meeting to assign daily tasks to team members as well as receive status of previously assigned tasks.• Created and reviewed test plans and schedules based off of requirements documentation.• Reviewed newly created test scripts created by my team and I.• Lead team in the execution of test scripts for new features and regressions via manual testing.• Submitted defect tickets for issues found during testing using Rational Clearquest• Collaborated with Java and MUMPS developers to improve overall end-user experience• Tracked and maintained documented requirement changes and requirement completion status• Kept team morale high by keeping everyone on task and recognizing hard work and dedication.

As a Systems Administrator and IT Helpdesk Specialist, I was charged with installing, supporting and maintaining servers and other computer systems. I planned for and responded to service outages and other infrastructure problems. I also was tasked with providing direct technical assistance and support to all personnel. I was also responsible for assuring that backups were performed in a timely manner and that periodic tests were done to assure backups are successful. As an administrator of Xcape Solutions domain, I maintained the active directory and implemented any functionality changes.’• Maintained user accounts in the company domain controller.• Assisted users with password related issues by resetting their passwords • Supported users with any IT related issues• Performed regular backups of company servers.• Distributed and tracked company assigned hardware.• Installed, configured, and maintained PCs & laptops, Windows workstations, file servers, ethernet networks, network cabling, and other related equipment, devices, and systems• Created and implemented a computer imaging process to reduce the turnaround time for re-issuing a machine• Evaluated and/or recommended purchases of computers, network hardware, peripheral equipment, and software

Directed QA team with hardware and software problems, provided troubleshooting and owned desktop and network issues to resolution. Performed maintenance of personal computers and peripheral equipment, identified problems and providing appropriate solutions. Installed operating systems and applications and conducted technical training demonstrations. My starting position at Xcape was Quality Assurance Technician. I received a promotion to Assistant Team Lead in November 2007. In March of 2008, I was promoted to the Team Lead position.• Significantly reduced time to market and verified products to specifications. • Modified existing testing procedures and ensured product enhancements did not impact functionality• Performed quality and consistency tests throughout phased development cycles• Successfully provided project management driving projects from inception to on time and within budget guidelines and requirements• Wrote, reviewed and executed test plans and test cases and reviewed defect reports• Collaborated in the conception and implementation of improved testing procedures• Proactively contributed to all team efforts, ensuring project completions and quality products and results• Performed quarterly reviews for team members based on performance