Robert Brienzi Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Led client experience initiatives, fostering positive relationships with guests and staff. Managed studio membership database, handled transactions, and maintained cleanliness standards. Provided personalized customer service at the Fuel Bar, ensuring quality and compliance with food safety regulations.

Dorchester, Massachusetts, United States

Front desk reception for a dynamic electrical training school, serving 1,600 apprentices. Efficiently manage walk-in inquiries, admissions, and course registrations while handling multi-line phone systems and directing calls to the appropriate parties. Managing internal operating systems for apprentice tracking, digital signage, and website maintenance, ensuring smooth day-to-day operations. Integral role in orientation sessions for 450 incoming apprentices, from preparing documentation to establishing schedules and follow-up checklists for seamless onboarding. Collaborating with the IT Director on the implementation of a new student device initiative. Developed training materials, facilitated device distribution, and managed user profiles, resolving technical issues promptly.

Boston, Ma

Acted as floor manager, supervising and supporting a front of the house staff of up to 17 members at a fast-paced high-volume seafood restaurant. Assisted with the planning, preparation, and execution of events up to 250 guests. Managed liquor inventory. Assisted with customer relations, communicated with customers by fielding their complaints, and helping to remedy situations. Coordinated the transition of point of sale system, researched companies, worked with POS staff to create menus. Trained FOH/BOH staff to utilize the new software and acted as the liaison between to troubleshoot problems and optimize workflow.

Boston, Ma

Served as front lines representative to a small private design school in order to foster a connection with applicants and work with them to complete their application. Met with and advised students and families individually and in groups to relay information in regards to starting or finishing an undergraduate or graduate level architecture or design degree. Assisted with marketing and recruiting efforts, including but not limited to; online services like CollegeWeekLive, PlatformQ Education and Salesforce campaigns, in-person events like open houses, high school, and community college visits, and college and career fairs.

Springfield, Ma

Advise students on topics pertaining to the career development process; resume and cover letter creation and critiques, identifying possible careers as well as interview preparation. Present to groups and classrooms on career exploration topics along with the services offered on and off campus. Plan and execute career development programs and tabling events for students and alumni of a community college.

Springfield, Ma

Supervise a staff of eight undergraduate student Resident Assistants in the management of a suite-style upper division residence hall of 200+ students. Serve in week long duty rotation supporting resident assistants and responding to crisis management situations. Serve as judicial officer hosting conduct meetings with undergraduate students for low level violations.

San Antonio, Texas

Assisted in the management and execution of 8 orientation programs with over 550 student attendees. Directly supervised one undergraduate student, while co-supervising 35 orientation leaders to provide support and guidance through the sessions. Served as director on duty during late night programming and responding to crisis situations during the summer. Worked on recruitment, staff appreciation, and training of orientation leaders throughout the summer.

Managed a staff of seven student leaders to create a hospitable and inclusive environment for first year students. Acted as liaison and point person of contact when staff members had struggles or issues with the Resident Assistant role. Also served on a Training & Development Task Force charged with the creation and execution of training and staffing.

Worked with other orientation leaders, faculty and staff to lead groups of 15-30 throughout the two day over night orientation program. Facilitated educational conversations about topics pertaining to student life on and off campus. Participated in team building exercises to help new students make connections and transition to being in college.

Mentoring, overseeing, creating a community of 150-170 students including a first year traditional hall, and a mid year building. Produced educational and social programs, bulletin boards and community involvement projects under various programming models. Performed 24 hour on-call shifts focusing on connecting with residents, performing administrative tasks and responding to crisis situations in the hall.

Master Of Education (M.Ed.), Psychology

Activities and Societies: Office of Housing and Residence LifeConcentration: Student Personnel Administration in Higher Education

Bachelor’S Degree, Baking & Pastry Arts/ Food Service Managment

Activities and Societies: Residential Life, Office of New Student Orientation and Supporting ProgramsDouble Concentration Food & Beverage.