Robert Broj Email & Phone Number

Hlavní Město Praha, Česko

In my role, I lead three teams – Partner Sales Support, Partner Onboarding Team, and Partner Content Team. My goal is to provide strategic leadership and ensure effective collaboration across departments to maintain top-quality services and consistently meet or exceed KPIs.Responsibilities:Overseeing the entire partner activation process, including.

Prague, The Capital, Czech Republic

Ensured consistent delivery of customer service to enhance customer satisfaction.Coordinated Call Centers in Hungary and the Czech Republic, including reporting, development, KPI monitoring, and mystery calling initiatives.Managed the organization and execution of Apple learning courses for iSTYLE customers.Handled complex customer complaints, maintaining.

Hlavní Město Praha, Česká Republika

Contractor - startup of the new T-Mobile sales channelResponsible for Consultative Sales TrainingSupport of Sales Managers and Sales Reps in T-Mobile Osobne channel.

Tianjin City, China

Conducted an assessment of the existing training and development processes for telesales representatives and managers.Designed and implemented a Train-the-Trainer program for internal trainers within the telesales departments.Provided strategic recommendations to enhance communication and improve the effectiveness of training programs.

Prague, The Capital, Czech Republic

Led training and development initiatives for commercial teams, including Sales, Marketing, Trade Marketing, and Key Accounts, covering both internal and external training programs.Facilitated Leadership training sessions across the organization in the Czech Republic and Slovakia.Managed the launch of global SAB e-learnings in CZ/SK, including the design.

Prague, The Capital, Czech Republic

Led a team of Business Developers in the Off-Premise channel in Prague, driving sales performance and execution excellence.Focused on achieving sales targets while ensuring customer satisfaction and relationship management with key accounts (wholesalers, petrol stations, supermarkets, and markets).Provided training, mentoring, coaching, and regular.

Prague, The Capital, Czech Republic

Managed training and development initiatives across the assigned region, ensuring alignment with business goals and customer needs.Collaborated closely with Regional Sales Managers to identify training priorities and drive performance improvements.Designed and facilitated training programs for Line Managers (ASMs) and Sales Representatives, focusing on.

Prague, The Capital, Czech Republic

Led a team of internal trainers responsible for delivering comprehensive training programs for Brand and Franchise Stores, as well as new promotions and products across all Sales and Care departments.Developed and refined sales scripts to ensure effective communication and product explanation to customers.Implemented quality control measures through.

Prague, The Capital, Czech Republic

Conducted an audit of existing communication workflows between the Marketing department and Care and Sales teams to identify areas for improvement.Evaluated audit findings and provided actionable recommendations to enhance communication efficiency and effectiveness.Collaborated with Sales teams to design and develop eLearning training programs, ensuring.

Prague, The Capital, Czech Republic

Supported restaurant businesses across the Czech Republic by providing tailored training and consulting services to restaurant owners and managers.Designed and delivered training programs focused on conflict resolution, sales strategies, customer experience, employee motivation, and operational excellence.Set and implemented restaurant standards to improve.

Prague, The Capital, Czech Republic

Led a team of internal trainers responsible for the professional development of employees across the organization, with a focus on Customer Care and Sales departments.Designed and delivered training programs for new hires, covering company values, strategy, products, and essential systems (e.g., Arbor, GeneriX).Created and implemented training workshops on.

Brand name: OSKARDelivered training programs for new hires and existing employees in Customer Care and Sales, with a focus on product knowledge, system usage, and operational excellence.Led a team of internal trainers, overseeing the design, planning, and execution of training initiatives across departments.Specialized in Quality Service Skills training.

Led and managed a team of 15 employees, ensuring smooth and efficient operations within the payments department.Oversaw customer payment processes, ensuring accuracy, compliance, and timely resolution of payment-related issues.Fostered team collaboration and performance through coaching, mentoring, and effective communication.Implemented process.

Prague, Czechia

Coordinated and delivered comprehensive training programs for all restaurant employees, ensuring high service standards and operational efficiency.Managed daily restaurant operations, including scheduling and overseeing shifts to maintain seamless service.Organized and executed promotional events, concerts, and customer parties to enhance guest engagement.