Responsible for overseeing the operation of LOC Medical, including driving operational scalability, operational efficiency, profitability and financial stability of the division.

Specialist in analyzing business operations to determine current operational gaps, and opportunities for improvement. Experienced in creating and implementing creative and cost effective solutions focused on delivering value to both the business and customer.Areas of Expertise:Operations Management: I have overseen the operations for 300+ employees, in all 10 provinces, across 200+ operational locations including operations of logistics, service and support, customer management, and revenue operations.Leadership: Have built and managed teams between 5 and 200 employees both locally and remotely on national scales. I approach conflict resolution with a direct and cooperative communication approach to address conflicts in a quick and effective manner and endorse a “team-first” approach to culture and people managementProject Management: I have developed and managed Project Management Teams of up to 5 project managers, managing projects of budgets between $100,000 - $3,500,000. I have also implemented project management tools and systems.Communications: I have developed and led corporate communication coaching sessions to improve communication, presentation, and media relation skills in both in-person and virtual settings.Change Management: I have led my organization through significant change and large projects including the acquisition of a competitor, the outsourcing of a national call center, as well as multiple re-organizations following leadership and/or ownership change.Strategic Planning: I have been an active member of Executive Leadership and Product Development Teams, participating in corporate strategic planning, sales forecasting, budget management, internal and external communication plans, and future product line developments.

Oversee the execution of daily operations for 200+ healthcare facilities across Canada including; revenue operations, service and support operations, logistics operations, deployment of new hospitals, business development, employee, contract and customer relationship management. Member of HealthHub’s Executive Leadership Team and Product Steering Committee, participating in corporate strategic planning, sales forecasting, budget management, communication plans, and product line developments.Key Accomplishments:- Led the reorganization of HealthHub’s operations team (200+ employees) post acquisition and rebranding including identifying redundancies, evaluating skill sets of existing staff, identifying needs and executing communication plans. (2019)- Restructured project planning and execution process, increasing capacity to deliver projects by more than 100% through a reduction in time and cost of deployment. (2019)- Designed and implemented a new logistics process for HealthHub, creating a just in time inventory control and preparation process along with a new MRP reducing overhead cost, warehouse footprint, and time to delivery, as well as improved vendor partnerships. (2020)- Participated in leading the implementation of a new company wide objective strategy, using the OKR method to set obtainable and measurable objectives and key results. (2020)- Developed and implemented a new compensation program more focused on performance bonuses for operations employees, including part-time, full-time, and management to increase productivity while keeping total operating expenses flat. (2017)- Led national initiative to transfer all HealthHub customers to new digital platforms, providing better end-user experience as well as increasing functionality and profitability. (2016)- Managed operations process merge between HealthHub and purchased competitor including identifying synergies and redundancies between teams. (2016)

Reporting to the Executive Team, analyze ROI, feasibility, and execution plan of developed business opportunities.Key Accomplishments:- Developed HealthHub’s business analyst department implementing a process where new opportunities were identified and evaluated including analyzing the ROI, cost feasibility, and execution plan of potential opportunities. (2015)- Outsourced HealthHub's national call center including defining business requirements, selecting a 3rd party vendor, designing and executing end to end transition plan including training schedule for selected vendor. (2015)

Oversee daily operations of patient entertainment and education bedside services at all South Western Ontario hospitals, including all human resources duties.Key Accomplishments:- Led numerous projects to migrate individual HealthHub customers from legacy, analog platforms to new technology platforms to new digital platforms including developing business requirements, schedules, and test plans.

Opened and managed daily operations of a new branch in Kitchener Ontario, including applicant screening, underwriting, and branch construction.Key Accomplishments:- Designed, implemented and scaled a new provincial marketing strategy to fill the identified void of any coordinated marketing strategy increasing net new customers by 20% over the first 6 months. (2012)- Exceed company target of $100,000 in sales in first 90 days (Achieved in 32 days).

Founded and incorporated company to Launch local TV program “London Tonight with Jeff Leeson” on London Rogers Channel 10 and produce local live comedy entertainment events.Key Accomplishments:- Spearheaded the development of financial, sales, operational and marketing strategies for the CTM Production venture with Rogers TV including incorporation. (2009)- Achieved 45,000 viewers per. episode (3rd in local ratings behind OHL hockey and Local News). (2010)