A P&L based client management role responsible for multiple business units. Leadership duties include business forecasting, financial management, cost mitigation/control, revenue growth, client satisfaction, relationship development, strategic and tactical development/execution, opportunity development.

As a sales leader within DXC I am the primary point of contact for all sales related activities within my assigned account base. I am also a member of the Digital Transformation team responsible for business level transformation within the transportation sector. My responsibilities include development and execution of germane growth strategies, creation of new sales opportunities, crisp tactical execution, comprehensive communication strategy, client satisfaction and pursuit team leadership. I work both independently and with large account teams to achieve my objectives. In the past 13 years I have primarily spent time in the travel and transportation industry but have also been assigned critical, high value opportunities to negotiate and close as well as working within the retail industry on global companies headquartered within the DFW area. Understanding the client’s business strategy, the market dynamics, their financial profile, the competitive landscape and company culture provide the framework for ideas that lead to meaningful business level transformation. Working in lock step with their business priorities I am on point for generating well thought out technology roadmaps that optimize the existing environment while creating the mind maps to leapfrog into the next generation business model. The delicate intersection of keeping the current environment efficient while building the foundation for the new ecosystem is essential to creating value for my clients. To ensure DXC brings its best to my client each and every time I am on point to manage our partner strategies, vet and coach internal subject matter experts, contribute to our account business and strategic plans, convey my clients interests within DXC’s transportation community and be the advocate for innovation within my client base.

I am responsible for all growth related activity with one of our largest clients in the air services sector at HP. The development of sales strategy, crisp tactical execution, lead generation and demand fullfilment are critical path items within my area of responsibility. I work within a large team dedicated to exceptional client satisfaction, providing innovative solutions and best in class service so we may improve/enhance the airlines capability to provide an exceptional service for it's customers.

As a member of the newly formed Global Alliances organization I am responsible for introduction, education, promotion, collaboration and proliferation of the Agility Alliance to both the HP client teams and their key partners. The EDS Agility Alliance includes Microsoft, Cisco, EMC, Sun, Oracle, Dell, Siebel, SAP, Xerox and Towers Perin. Activities surrounding this assignment include relationship development, partnership satisfaction and revenue generation. I am currently assigned to both the Transportation and Communications industries. I serve on both Industry Leadership Teams and frequently engage both EDS and its partners in strategic development sessions in order to maximize the value to our client through this innovative alliance.

As a major account manager in service provider, enterprise and the public sector space I am responsible for all aspects of customer care including account strategy, customer satisfaction, executive interaction, revenue generation, pipeline development, resource allocation and deal specific tactics. Taking advantage of assets such as Briefing Centers, Executive Mapping, Business Unit Engagement, Industry and Technology Specific Trade Shows/Conferences, etc... are key differentiators deployed to establish critical paths in each account.

Channel Account Manager (Oct 99 – Oct 00)As the liaison between Cisco and its direct partners, my responsibilities include development and implementation of strategies designed to position my partner’s as key contributors with Cisco’s end user customer base, management of end user and account team expectations, marketing partner capabilities within Cisco, partner development, relationship facilitation, customer satisfaction and quarter over quarter growth. Major accomplishments included - selectively targeting specific strategies for direct customers in both the NSP and ESO Named groups; continually upgrading the perspective of DVAR strengths/weaknesses within Cisco and was a key driver of more meaningful partner relationships.

As manager of the SW region for both the Enterprise Service Division and the Retail Products Division, was called upon to utilize my staff as well as my business partners to achieve acceptable levels of profitability and customer satisfaction in a primarily Unix based “mission critical” market. Contract negotiations, existing account development, establishing new business opportunities within the company strategy and escalation management are my primary focus. Other responsibilities include employee development, technical account management, business partner management, systems assurance and strategic planning. Utilizing our direct sales force and the other Siemens operating entities we successfully provide broad band “Total Solutions” to our customers.

In the capacity of System Installation Manager, I am tasked with managing an $11M business, which encompasses all products and/or services sold into SE Texas. My principal duties include working closely with sales through our systems assurance process to validate the technical integrity of proposed solutions as well as securing both the resources and timeframes necessary to meet the customer’s demands. Financial forecasting: including revenue projection and gross profit analysis, business partner selection, maintaining GP margins to company accepted standards, as well as developing a business unit capable of handling the product portfolio required in today's marketplace.

As Regional Manager for this $900M, worldwide organization I was responsible for all aspects of maintaining profitability and functionality in an $8M business that encompasses the entire State of Texas. My organization included over 60 employees ranging from entry level technicians to consulting engineers. Performance planning, budgetary analysis, customer satisfaction, employee morale, revenue production, AFP’s, RFQ responses, customer presentations and organizational direction are but a few of the items I am involved in on a regular basis.

In this staff position for the Vice President of WorldWide Customer Service I was able to increase the overall implementation of corporate strategy while minimizing the financial impact to the service division. I was responsible for interfacing with the marketing group to establish strategically feasible service programs, to broadcast our capabilities and to make sure our interests were maintained.

I performed all duties of a front line P/L manger including AFP’s, performance plans, Quality training, customer visit’s, employee development, etc.. for a district comprised of 28 people in the northern third of Texas. With $2.8M in revenue and profit’s exceeding 50% we transitioned from a strictly break fix organization to a full solutions provider leading the way in the 3270 to LAN/WAN migration.

As a direct result of my performance at USDATA, I was offered a position with QMS as the initial team responsible for establishing QMS' presence as a direct manufacturer in Texas. In addition to field engineering duties I was put in charge of operational management for the office, including my first assignment managing people.

Initial role out of college where I performed field engineering, technical support, repair, preventative maintenance, installation of Printronix Line Printers and QMS Laser Printer within my assigned territory.