Robert Bruns Email & Phone Number

Denver, Co, Us

Responsible for strategic direction of all application development and execution of development work. Product owner for Service Now, Identity and Integrations. A proven leader for process improvement across the organization and driving towards a data-driven methodology using key metrics to visualize opportunities. ♦ Oversee the application management organization consisting of 40+ professionals (3 direct, 40 indirect, plus contractors). Act as mentor and coach for direct reports and assist indirect reports with career development. Trusted colleague: many employees who are not in my reporting chain come to me for advice/guidance.♦ Budget and cost control responsibilities; 2021 budget is $6.2M ♦ Executive sponsor for many of the City’s technology projects including Mulesoft, Salesforce and IDM SailPoint.♦ Proposed and implemented a new Chief Data Officer role and supporting team to dramatically reduce the time to deliver analytics results while increasing data governance and privacy standards. ♦ Before my engagement, there were 720 outages in 12 months. In the 6 months since my involvement: 108 outages. ♦ Architected and lead the implementation of virtualizing the emergency operations center and setting up a process for employees to input COVID-19 symptoms and visualized them through Power BI. ♦ Created a unified strategy across development for performance metrics tracking in Service Now and Azure DevOps. This process is now being adopted by other groups.

Denver, Co, Us

Responsible for product ownership of Application Development, Adobe Web content management, Metrics, Salesforce, and SharePoint. Provide leadership to multiple teams in Agile application delivery. A proven leader in innovation and working to eliminate technical debt and process improvement across the organization.♦ Budget and cost control responsibilities; 2020 budget is $5M ♦ Managed priorities, workloads, and escalations for all developers within the City (20 direct reports). ♦ Assumed charge of what was considered by many to be an out-of-control team that was difficult to work with. ♦ Began working internally and externally to repair relationships with other teams and customers. ♦ The team is now considered one of the top-performing teams in the agency. ♦ Instrumental in replacing the lowest performing team members; when these personalities were removed from the team, the new culture began forming almost immediately. ♦ Served on Change Advisory Board to analyze/approve proposed production changes to determine impact to agency-wide operations. Stopped several flawed proposed changes that would have severely impacted the City. ♦ Created documentation standards (stored within ADO) for SDLC. ♦ Designed a new system architecture for Accela; the new architecture performed 56% faster and was more reliable. Partners in CPD were thrilled and recommended a high achiever award for the team. ♦ Mentored and coached team members and assisted with career development. This included having a frank discussion with a developer on focusing on automation through a continuous integration pipeline.

Santa Clara, Ca, Us

Accountable for stabilizing and managing the Microsoft SharePoint environment for the Website. Handle customer survey, customer feedback, serve as IT liaison for operations and escalations (commerce, extranet, Web publishing, eLibrary and search), change and release management, business architecture and Plan of Record projects. Prioritize and execute management for all break/fix and minor enhancements to the platform. Function as Web Lead for the privacy and legal counsel, Agilent.com home page, and Cross Functional Value Delivery team for customer surveys.♦ Reduced new customer processing time from 100% over 20 hours down to 15% to align with call center service levels; sponsored Six Sigma Web product order improvement project for eCommerce.♦ Managed initiative to improve performance and re-define service levels from 98% to 99.6% availability and 45 to 25 seconds for end-to-end commerce transaction which involved the implementation of Gomez for external monitoring, SCOM for internal monitoring and Akamai for caching. ♦ Served as the Web Lead for coordinating enterprise-wide data center move.♦ Functioned as Program Manager for the initiative to turn customer satisfaction information into an actionable plan after collaborating with Adobe on a strategic value assessment.♦ Participated in the Steering Committee for the key initiatives SAP Business Communication management integration to improve the infrastructure of the call centers and value proposition for Oracle WebCenter, Commerce and Endeca with the Genomics group. Additionally, consulted in the development of the web localization strategy.

Santa Clara, Ca, Us

In charge of overseeing commerce portfolio in excess of $250M annually. Managed Plan of Record projects, commerce (Punch out, eCatalog, Online Store), IT liaison management for operations, publishing operations, social media, search, eLibrary, budget planning / forecasting, Agilent Customer Survey, and contract review.♦ Achieved commerce YOY revenue growth of 21% for fiscal year 2012. ♦ Gained savings of $500K annually as the Program Manager for the successful integration of the Varian acquisition. ♦ Transformed site as Program Manager, including overall management of data transformation using automation vs. manual, and aligning business requirements from distinct product lines to deliver a new Web experience.♦ Created social media deployment process and compliance strategy from the ground up centralizing channels with YouTube and Twitter and deployment via ThisMoment with tracking through Radian 6. ♦ Implemented central mobile development strategy across Agilent focusing on legal compliance and application release process and brand consistency.

Santa Clara, Ca, Us

Orchestrated Web project delivery through assessment and definition, technical design, development, testing, quality assurance, production, and stabilization; included all quad reporting and communications across all levels of stakeholders.♦ Created B2B strategy from home-grown punch-out connections to an automated toolset with Hubspan resulting in reducing new customer set up time from months to days and YOY growth for fiscal year 2012 was 113%.♦ Developed catalog strategy by integrating the STEP Stibo product catalog into the commerce platform. ♦ Spearheaded initiative to streamline commerce promotions from custom code involving IT to an automated toolset run by the business that has no IT involvement and reduced time from 1 week to 1 hour.

Santa Clara, Ca, Us

Enabled the scalable and cost-effective delivery of support and services to a Global customer base and internal stakeholders.♦ Created and developed internal support sites to centralize documentation from previously disparate sources utilizing Microsoft SharePoint.

Santa Clara, Ca, Us

Charged with ensuring IT and business adherence to change management process across the enterprise (SAP, Oracle, Siebel, SharePoint, and J2EE) and solution centers. Directed change management metrics analysis for audit and SOX compliance, data quality, and process changes.♦ Developed enterprise release calendar that streamlined and aligned all platforms into a coordinated schedule of deployments for major, minor, and cross-platform releases.

Santa Clara, Ca, Us

Served as single point-of-contact for all IT and business escalations for eBusiness on J2EE / Oracle web platform. Functioned as representative for change management and service level management with Deloitte vendor.♦ Developed strategies for handling all Web demand; involved in creation of demand funnel tracking tool, requirements framework for use cases, and workflow for development life cycle, as well as stakeholder reporting. This enabled transition from quarterly to monthly release cycles to quickly address customer needs. ♦ Handled onshore and offshore vendor management for operation and development initiatives, including creation of defined service levels for vendor accountability.

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Buffalo, New York, Us

Bloomington, Illinois, Us