Robert Burkley Email & Phone Number

Chapel Hill, NC, US

Professional sabbatical planned career break for intentional time off to focus on full-time caregiving. Highly motivated and ready to rejoin the workforce in a role that leverages my customer relationship and advocacy skills after a career break for a caretaking role.

Armonk, New York, NY, US

• An experienced global account director and customer advocate that supports and drives the marketing efforts of the IBM Marketing Studio. Develops and implements client focused, multi-channel strategies and marketing.
• Teams with sales, key product and business marketing units to drive and deliver global customer success stories through program management of the case study process.
• Leads cross-functional teams as "the voice of the customer" in planning, developing and delivering marketing solutions that are focused on client needs and business value.
• Acts as a business partner between the client and the IBM Marketing Studio and is responsible for the entire relationship, from strategy and planning sessions, to final deliverable.
• Identifies and resolves potential challenges to ensure positive business results while building and maintaining client relationships across all organizational levels.
• Allocates and manages project resources to align with the vision and requirements of the client to deliver a high- quality, best of breed experience that exceeds client expectations and business priorities.

Dallas, TX, US

• Created, developed and executed customer-facing executive-level programs to solidify customer relationships, articulate AT&T’s strategic vision and leadership in the marketplace. Drove revenue growth by providing a.
• Led the strategic development of annual marketing program plans in partnership with various marketing and product teams throughout the organization.
• Built and directed the AT&T Technical Leadership Forum from 2006 to 2014, recognized as the highest rated customer program within AT&T Business Marketing.
• Facilitated executive client briefings at the AT&T Corporate Briefing Center, engaging senior leadership to address corporate strategy as well as infrastructure enhancements to improve the customer experience.

Dallas, TX, US

• Provided the AT&T Business sales force a program designed to enable real-time access to customer references and testimonials for use in sales presentations, industry analyst calls and RFP responses. Provided top-down.
• Successfully created and implemented promotional and educational activities that stimulated additions to the program, as well as to heighten awareness and usage from sales and customers.
• Significantly increased awareness and use of the AT&T Reference Program throughout all sales teams by instituting a strategic communication program encompassing all channels and internal communication.

Dallas, TX, US

Developed and implemented marketing programs strategically aligned and focused on sales and marketing themes. Communicated key initiatives and strategic messaging for the programs to the sales community, with the ultimate goal of increasing revenue.

Dallas, TX, US

• Drove revenue through outside sales of business communications solutions. Developed account strategies and consulted to large-to-enterprise sized businesses. Placed strategic focus on attaining high customer.
• Top performer consistently delivering to all monthly, quarterly and annual quotas.