Rob Bursk Email & Phone Number

Alexandria, Virginia

• As the IT manager, I'm currently leading a team of talented individuals both on-site and remotely, providing top-tier customer support. We've transitioned from a simple Trello board of requests to Zendesk, and now.
• Leading our Tech Support team in a hybrid setup, in multiple locations
• Streamlining IT workflows based on trending issues, constantly reevaluating how we support our fellow Fools
• Adding transparency to processes through documentation, KBase articles, automated responses, and ad-hoc meetings
• Collaborating with other departments to identify blockers or roll out trainings to ease the transition to new systems
• Purchasing and managing our employee hardware + essential software, ensuring we have an effective balance of budgets, daily needs, and life-cycles that maximize our spend

Alexandria, VA

• Led administration of global Mac fleet using JAMF Pro
• Collaborated with all departments to identify and remove blockers for current and future workflows
• Maintained and deployed macOS servers/VM’s
• Built and maintained packages via Casper Suite for macOS
• Provided escalation for desktop support (macOS/Win10)
• Supported cloud-based eco-systems

Fredericksburg, Virginia

Vienna, VA

• Took ownership of tasks and drove swift resolutions
• Partnered with management and other teams to support company wide projects
• Technical support, training and guidance to staff in both local and remote locations
• Deployed installs of operating systems and software applications
• Transferred data and rebuilt staff systems (cross-platform)
• Resolved wired & wireless networking issues for user’s systems, including facility wide hardware and IP phone systems

• Managed all Apple based products and systems
• Led IT Helpdesk team, spearheading future initiatives to improve customer satisfaction
• Ran MDM project for Macs and iOS devices
• Maintained Mac and PC security servers, software and licensing agreements
• Managed landline phone systems for multiple locations across the US
• Coordinated and leads design of graphics for corporate identity

Reston, VA

• PREVIOUS POSITIONS:QUALITY ASSURANCE & USER ACCEPTANCE TESTING (2014)
• Worked as a part of an Agile programming team to create strategic test writing and execution; identifies bugs and files enhancement requests for future releases
• Executed ad-hoc and regression testing coupled with developer feedback
• Developed new test planning templates and helped standardize project naming conventions to streamline future project development and testing
• Reviewed and wrote scripts with automation engineerTRAINER (2010-11, 2014)
• Created a welcoming environment for customers with a wide range of skill levels to encourage personal discovery and development

Creating corporate identities Design for printDigital photography & photo manipulation

Fort Lauderdale, FL

• Managed design team tasks and provided guidance for Graphic Designers
• Designed print-ready graphics for clients, including corporate identities
• Maintained customers products for e-commerce websites and data through FTP accounts
• Led customized presentations for clients regarding printing and promotional products
• Employee of the month for 3 consecutive months