Robert Bykowski Email & Phone Number

Chicago, Il, Us

► Oversaw content development and operations for a $35MM/yr product supporting 12 airlines, domestic and international, with 70% profit margins and grossing $2B in 2023, while managing over 100 content batches annually.► Led team of 4 - 8 content operations professionals and a $1MM operational budget with a focus on retention and employee satisfaction, ensuring 100% staff retention year-over-year for 5 years.► Managed $400k+ content management system (CMS) product by tracking and resolving bug fixes, implementing new features, improving QoL with existing features, and tracking progress.► Created, implemented, and scaled a new local replication product which reduced the need for an internationally shipped physical product to national airlines, reducing internal operation time by 3 days and external delivery by 21 days.► Collaborated with the product, airline accounts, field services, engineering, front-end, and data/reporting team to launch over 10 new domestic and international airlines in multiple language ($25MM revenue value).

Chicago, Illinois

► Spearheaded a $2MM initiative to overhaul an internal SaaS content management system (CMS), cutting labor costs by half (60-day to 30-day dev time) and customer deployment times by 40% - a return of >$10MM in cost savings.► Rebuilt all quality assurance and testing systems, deploying a portfolio of automation and improvements which reduced overall quality errors across 10,000+ media assets by 18% in the first year and kept a quality rate of 99.8% ► Delivered exemplary content management, ensuring 100% client satisfaction across all content metrics, and advocated for customer quality of life improvements which single-handedly retained several airlines ($5MM revenue value).► Automated metadata entry, reducing time to complete task by 3 days on average, and successfully ingested, tested, processed, and published 1000s of media files each year.► Spearheaded content operations portion of project to change DRM provider for multiple browsers and 1000s of library and new media files and oversaw workflow overhaul and step reduction, optimizing workflow by 40%.

► Maintained and managed content ingestion, manual metadata entry, file validation, publishing and quality control of 100s of media files month over month, ensuring continuous engagement across partners valued at $2MM+ in revenue.► Stood up the Content Management team from the ground up, laying the groundwork for 10 years of continuous growth and improvement across multiple product lines.

► Ideated and contributed to content strategy, created, prepared and executed staging documents of updated website content for new website, while performing content audit for 1000s of pages of pre-existing content.► Utilized content management system to prepare, format and upload existing content to new website, implementing the organization’s first major quality assurance systems to audit content quality and usefulness.

Downers Grove, Il

► Built and strengthened external stakeholder relationship through effective local community outreach, increasing readership by > 5% in < 1 year and improving the news network, allowing the organization to get news out faster. ► Managed hyperlocal news website with average of 30k viewers each month, posted 5-7 articles daily and made content decisions including articles written, beats covered, photos taken, and publication schedules.

Bachelor Of Arts (B.A.)

Education record