Robert B Young Email & Phone Number

Hopkinton, Massachusetts, United States

• Managed services global IT migration, transformation and modernization projects at Dell Technologies, ensuring seamless integration with business operations.• Utilized Agile methodologies to conduct business analysis meetings and create requirements for development of IT epics and stories.• Tracked project progress from start to finish, providing regular updates to senior management on project status.

Hopkinton

Manage Global Business Transformation Program Cost Savings Project Leaders and Operations Support Group Activities.• Motivate team members and tracked Project activities to meet 150 million dollar Corporate Cost Savings goal.• Responsible for driving 8 Leads on 30+ Projects in IT, Facilities, HR, Insurance, Training and Software. • Utilize Agile phases and gates approach to manage and close out projects. • Provide weekly Project cost savings report updates and present to Senior Managers. • Liaison between business and Indirect Procurement Ops Support Teams to increase Customer Satisfaction.• Deligate to represent Operations Director when required. • Create weekly metrics reports to identify trends and analyze for Process improvement. • Drive business process improvement meetings to improve on processes and meet tight schedule timelines

Hopkinton Ma

IT focalpoint for all business needs associated with new product introductions and IT escalations by the business. I consulted with cross functional business and IT teams to ensure IT backend systems were designed built and available for new product rollouts. I also worked with product engineering, development and internal IT infrastructure teams to resolve network infrastructure issues impacting the development and delivery of new products. • Consulted with cross functional business teams to understand requirements and identify gaps. • Chaired and drove virtual meetings with worldwide business and IT teams. • Responsible for identifying and mitigating IT Business issues and risks • Work with IT teams to develop cross functional IT project schedules. • Reported status to Business teams and Senior Management on Project status.

Westford Ma

Responsible for working with IT and the business to develop and implement a new license management server to integrate with Salesforce.com. I also was assigned responsibility to project manage a new deals desk initiative and Channels Program Introduction. • Chaired cross-functional ITand business meetings to design develop and implement. .• Drafted business requirements, process flows and reporting requirements for new license server.• Work with Entitlement Management cross-functional team to drive the license server initiative.• Identified Project issues/risks and worked with team to provide solutions.• Worked with IT and Engineering and Development to ensure project requirements are met.• Worked with IT, Business and Developers to design and implement new programs.

Framingham Ma

Contracted to assist with Project Management to deliver on a new muli million dollar B2B website and a migration implementation to consolidate Staples Customer base with an acquired customers database. • Provided Project Management Support across IT and Business units. • Work with Project Management and PM to assess resource allocation for projects.• Chaired cross-functional IT/IS, vendor and business meetings to gather input and status of projects. • Maintained project plans and status reporting for projects. • Worked with project managers and QA teams to review and prioritize bugs and issues.

Chelmsford Ma

Supported the IT organization in the delivery and management of projects and suppor services. This included managing the logistics of purchasing and scheduling to bring in new storage hardware. I also managed IT support efforts to schedule help desk resources, manage the help desk line and report weekly metrics on Help Desk Status.

Cambridge, Ma

Position included multiple responsibilities including working with cross-functional groups, sales, clients, distributors, vendors and contracted on-site support partners to manage project and product implementations. Sales and Client Services Logistics Management • Responsible for assisting sales in ordering products as well as planning and coordinating installations with sales, clients and support personnel. • Managed and coordinated product implementations, upgrades, demo unit and customer installations with sales and clients. • Manage resource allocation for installations and support tasks. • Reviewed government export regulations and conducted background checks for export compliance. • Responsible for tracking and managing RMA stocking levels, shipping and failure returns to and from customer sites. Operations Management • Responsible for working with Permabit vendors and engineering to build hardware to Permabit specifications. • Developed processes and procedures for reviewing contracts, ordering, ship/track equipment from vendor to end user sites. • Worked with Vendors/ US Export Administration and applied for export approval for Permabit software/ hardware. • Authored documentation for Permabit’s support initiative. • Responsible for reviewing contracts and processing customer orders and PO’s.Program/Project Management • Created first program management program for Permabit. • Utilize PMI processes to create work breakdown, risk management, reporting, change control management procedures. • Developed and maintained program schedules and plans for all software and hardware. • Chaired weekly cross-functional program team meeting to ensure all releases stay on track.

Hudson Massachusetts

Created a business working with small business owners and residential customers to resolve computer technical issues and create websites. I utilized standard project management techniques to gather business requirements, design, launch and maintain sites.• Worked with Customers to design, develop and publish and maintain websites.• Supported customers in all forms of PC hardware and home office network support.

Hopkinton Ma

I pioneered the development of security policies, process and procedures for worldwide CS Security programs. This included project managing, coordinating and promoting Global Services security procedures and software to conform to industry and government standards. This involved understanding of US encryption laws and providing requirements guidance to conform with the standards. I also was responsible for ensure EMC's flagship Symmetirix product integrated with the new security guidelines and software technologies. • Gathered Business requirements from stakeholders and managed international cross-functional teams to implement initiatives.• Chaired and drove meetings with International Business Stakeholders, Engineering and IT• Presented roadmaps and integration plans to regional and senior management and monitored Progress. • Traveled international to test and promote IT security software initiatives to EMC Global Services teams.