Partnering with enterprises since 2016 to help drive growth through talent. We do this by providing high quality outsourced services enabling businesses to focus on growth whilst making their corporate operations more efficient. We power your business, your way. With trust as the foundation of our client relationships and by leveraging our “co-management” model, we have grown to be an almost 500 strong team servicing clients around the globe. In addition to our many valued Small and Medium sized enterprise clients, we are also privileged to work with some global companies, Woolworths Group, City Chic Collective Limited, Grab to name a few.We support our ANZ, European, SEA and US clients with services that span across Retail, Financial Services, Digital, Technology and back-office support. This is your team, your chosen skillset and your team supported by us.

As General Manager of Katies I was responsible for all elements of this 140+ store brand including Operations, Buying, Design, Planing, Ecommerce and ultimate cost and P&L accountability. - tasked with and achieved in 6 months a profit turnaround achieving a strong positive EBIT result and stronger one the following year; - refocussed the strategy on customer centricity, bringing customer decision making into the centre of the every one in the brand - used a mixture of quant and qual plus daily 360 customer feedback; - oversaw ecommerce and digital strategy - bringing an omnichannel approach to the brand and saw a significant improvement in the brand sales and engagement whilst re-platforming;- implemented click and collect (up to 23% of digital sales) and Afterpay to the business (up to 24% of digital sales);- implemented customer centric omnichannel strategy across the business helping stores understand the value of digital with a strong focus on the leadership team on the McKinsey loyalty loop;

• Reporting to the owner, responsible for property portfolio, store operations, leasing, online, project management, production, marketing and store growth;• CRM and omnichannel roadmap – increasing personalisation and choice;• Store fulfilment and customer engagement by stores team;• Partnerships to drive growth;• Cost review and process improvement across stationary, freight and design process;

Overseeing the commercial strategy for online Marketplace capability and the development GM capabilities both standalone and across the banners in the woolworths group:- developing general merchandise strategies and customer value propositions;- customer experience and engagement strategies;- vendor experience and engagement strategies;- standalone proposition development and external retail brand engagement;- developing standalone capabilities for marketplace as well as for woolworths banners;- developing the commercial and business viability.- process development for the businesses streamlined technical and operational onboarding of retailers

Main focus commenced with the delivery of the omni-channel retail strategy and the core merchandise programs enabling the company’s online business strategy. Primary responsibilities included development and integration of the business processes to support the IT solution which was provided by IBM.Implementation of the business processes across all merchandise divisions including budgeting, planning and development to support the next stage commencement and the rapid growth of the online business. Weekly Executive Committee presentations on BAU as well as budgeting, sales and ongoing strategy. Cross Functional support and engagement to ensure sales growth and capabilities development including click and collect and broadening delivery options.Driving business development through engagement and on boarding of vendors across all categories including Fashion, Cosmetics, Concessions, Agency and Big Ticket using Drop Ship methodology as well as new product categories to the David Jones business.

General Manager of design team, production teams, allocation team, marketing and Online across Factory X Brands including Alannah Hill, Dangerfield, Gorman, Jack London, Princess Highway. Reported to the Managing Director• Setting and managing the merchandise budget, or OTB limits, for all brands:• Managing design and buying teams;• Design and implementation of a legal supply terms document to ensure that Factory X’s needs and the suppliers’ obligations were enforceable; and• Integration of a newly acquired brand into the business and the design, introduction and distribution of the brand’s new season range through a new supply chain.• Managing production teams:• Managing online business – implementing new processes and starting new brands:

Development of a national concession business in David Jones becoming a strong revenue driver for overall sales growth and home of brands strategy;·Ongoing national management management of all the men’s and women’s apparel, accessories and cosmetics concessions. - responsibility for relationships, contract negotiations, contract drafting, budget setting, business plans, and performance management; and - responsibility for strategic planning including opportunity cost and net profit analysis – concession vs. wholesale model. Driving overall value inprovement for this business at a EBIT level for David Jones.· Managed the aged stock position(i.e. all aged inventory from previous season’s) for the entire business, responsible for planning sales etc. and reporting to the Management Committee;· Managed the rack stores (2 "warehouse" stores to clear aged inventory);· Responsible for the management of the merchandise team across all product groups ensuring the successful new store opening program - a key strategic project - and reported to the Management Committee on behalf of the Merchandise Division;