Robert Camacho Email and Phone Number
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Experienced Senior Vice President with a demonstrated history in accelerating Digital Transformation strategies across Industries. Skilled in Account Management, Customer Success, Customer Support, Operations Management, IT Service Management, Contact Centre Management, Strategy, Professional Services, and General Management. Strong professional with a track record of driving strategic change coupled with a strong business acumen.Strategic Leader able to lead and mentor direct team members and lead/mentor cross-functional teams in a matrix organisation. Driven cross organisation process improvements and strategic change to ensure the appropriate delivery and service to customer and alignment to key strategic directions.
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Director Managed ServicesOptus May 2023 - PresentMacquarie Park, Nsw, AuOwnership for the MSS Portfolio strategy plus solution roadmap that balances short, medium, and long-term Portfolio Growth (Rev, Profit, Market Share) and Customer Service Success metrics (NPS, SLA’s – P2O, O2A, B2B, T2R, Tenure) in conjunction with Sales, Pre-sales & Channel partners, plus strategic service experience, service management & technology partners.
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Customer Success ConsultantCs Specialists Jan 2023 - PresentStrategic Leader working with Enterprises and Corporates to assess Customer Success capabilities and driving transformational changes.
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![[24]7.Ai](https://cimg.aeroleads.com/ln/logos/bc/360383f9a2cd3d0e58a69435336deccb.jpg)
Svp Global Customer Success[24]7.Ai Oct 2018 - Nov 2022San Jose, California, UsAccountable for driving digital transformation strategies for Enterprises through our Customer Success framework and ensuring that [24]7.ai delivers the right outcomes, through data driven;* Strategic Service Channel shifts through AI and machine learning, Bots, Chat, Messaging and IVR* Muli-channel focuses, improving customer experience and reducing customer effort* Digital marketing to improve acquisition and cost of acquisition * Customer Journey analysis and ongoing Digital Transformation success metrics measurement* Contact Centre operational focuses delivering best in class efficiencies and resultsAt [24]7.ai we accelerate Digital Transformation and improve Customer Experiences through Intent Driven Engagements. -
Svp Global Customer Success[24]7.Ai Jan 2018 - Oct 2018San Jose, California, UsDeveloped and rolled out Customer Success framework, for [24]7.ai.At [24]7.ai we accelerate Digital Transformation and improve Customer Experiences through Intent Driven Engagements.
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Vp Customer Success[24]7.Ai Jan 2016 - Jan 2018San Jose, California, UsResponsible for driving digital transformation strategies for Enterprises and delivering the right outcomes, through data driven;* Muli-channel focuses, improving customer experience and reducing customer effort* Digital marketing to improve acquisition and cost of acquisition * Contact Centre operational focuses delivering best in class efficiencies and resultsAs a business we;Anticipate - the consumer intent and determine what journey they are onSimplify - the journey as much as possible including seamlessly moving between channelsLearn - from each interaction and improve future interactions
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Director Solutions & Account Management[24]7.Ai Mar 2011 - Jan 2016San Jose, California, UsResponsible for driving online adoption strategies for clients and ensuring the right outcome and results. Including;• Effective online chat targeting and management• Incremental Self Service online conversions• Both HTML 5.0 Mobi and Mobile App deploymentsIn all cases focusing on;Anticipate - the consumer intent and determine what journey they are onSimplify - the journey as much as possible including seamlessly moving between channelsLearn - from each interaction and improve future interactions
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Practice Director - Asia PacificTrimble Mobile Resource Management Jul 2007 - Mar 2011UsResponsible for the Operational Management of the Asia Pacific group based out of Sydney. This included Technical Support, Product Fulfilment, in Vehicle Installation, Project Management and Account Management.• Implemented appropriate contractual structure for the Asia Pacific operation including implementing all the appropriate processes over an 18-month period.• Reduced average time to repair for large strategic customer from 190 days to below 30 days (as per the contractual requirements) over a 12-month period.• Successfully restructured the Field Operations area of the business so that we were delivering to customer expectations and delivering to Trimble quality expectations, which in turn reduce warranty costs.• Established the Account Management function for Trimble Australia with a focus on Enterprise customers• Established Product Enhancement Request process with Enterprise customers and implemented changes to Trimble’s product that increase the value of our solution to the customer -
General Manager Professional ServicesDatacom 2006 - 2007Auckland, Auckland, NzResponsible for all new client engagements and Project Management office. This included ensuring that the projects are effectively handed over to Operations.• Lead the team that won Datacom’s first state government contract worth $5 million dollars. Also successfully fulfilled the role of Project Executive for the implementation project.• Organised Datacom’s first Professional Services event in conjunction with Microsoft and achieved a greater than 70% attendance rate and generated 30 plus leads for the sales team. -
General Manager Professional Services & Systems ManagementDatacom 2004 - 2006Auckland, Auckland, NzResponsible for the Operational Management of Systems Management group which delivered IT services to organisations ensuring uptime and response time metrics are met.• Converted disparate systems management support teams into a single cohesive unit managing over 1000 devices including Windows Servers, Unix/Linux Platforms, Oracle/SQL Server database environments, Citrix Servers and Network devices.• Project Sponsor and Lead Technical Architect for a project that converted an organization from a de-centralised IT infrastructure to a centralised environment within six months, while ensuring the business requirements for 15 companies across Australia and New Zealand were met.• Played a major role in closing a $10 million dollar complete outsourcing deal and then managed the successfully implementing of the appropriate support groups.
Robert Camacho Skills
Robert Camacho Education Details
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Macquarie Business SchoolGeneral -
Pm PartnersProject Management
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Proactive ServicesItil Foundations & Infrastructure Management
Frequently Asked Questions about Robert Camacho
What company does Robert Camacho work for?
Robert Camacho works for Optus
What is Robert Camacho's role at the current company?
Robert Camacho's current role is Customer Success Specialist, assisting Organisations with transforming Customer Success.
What is Robert Camacho's email address?
Robert Camacho's email address is ro****@****inc.com
What is Robert Camacho's direct phone number?
Robert Camacho's direct phone number is +140875*****
What schools did Robert Camacho attend?
Robert Camacho attended Macquarie Business School, Pm Partners, Proactive Services.
What skills is Robert Camacho known for?
Robert Camacho has skills like Leadership, Enterprise Account Management, Solution Selling, Coaching And Mentoring, Customer Relationship Management, Go To Market Strategy, Telecommunications, Strategy, Strategic Planning, Business Strategy, Pricing Strategy, Digital Strategy.
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