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@247-inc.com
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3 phones found area 408 and 650
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LinkedIn matched
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Robert Camacho is listed as Director Managed Services at Optus, based in Greater Sydney Area, Australia. AeroLeads shows a work email signal at 247-inc.com, phone signal with area code 408, 650, and a matched LinkedIn profile for Robert Camacho.
Robert Camacho previously worked as Customer Success Consultant at Cs Specialists and SVP Global Customer Success at [24]7.Ai. Robert Camacho holds General Management, Business Administration And Management, General from Macquarie Business School.
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AeroLeads found 2 current-domain work email signals for Robert Camacho. Compare company email patterns before reaching out.
Experienced Senior Vice President with a demonstrated history in accelerating Digital Transformation strategies across Industries. Skilled in Account Management, Customer Success, Customer Support, Operations Management, IT Service Management, Contact Centre Management, Strategy, Professional Services, and General Management. Strong professional with a track record of driving strategic change coupled with a strong business acumen.Strategic Leader able to lead and mentor direct team members and lead/mentor cross-functional teams in a matrix organisation. Driven cross organisation process improvements and strategic change to ensure the appropriate delivery and service to customer and alignment to key strategic directions.
Listed skills include Leadership, Enterprise Account Management, Solution Selling, Coaching And Mentoring, and 46 others.
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Macquarie Park, Nsw, Au
Ownership for the MSS Portfolio strategy plus solution roadmap that balances short, medium, and long-term Portfolio Growth (Rev, Profit, Market Share) and Customer Service Success metrics (NPS, SLA’s – P2O, O2A, B2B, T2R, Tenure) in conjunction with Sales, Pre-sales & Channel partners, plus strategic service experience, service management & technology partners.
Strategic Leader working with Enterprises and Corporates to assess Customer Success capabilities and driving transformational changes.
![[24]7.Ai](https://cimg.aeroleads.com/ln/logos/bc/360383f9a2cd3d0e58a69435336deccb.jpg)
San Jose, California, Us
Accountable for driving digital transformation strategies for Enterprises through our Customer Success framework and ensuring that [24]7.ai delivers the right outcomes, through data driven;* Strategic Service Channel shifts through AI and machine learning, Bots, Chat, Messaging and IVR* Muli-channel focuses, improving customer experience and reducing customer effort* Digital marketing to improve acquisition and cost of acquisition * Customer Journey analysis and ongoing Digital Transformation success metrics measurement* Contact Centre operational focuses delivering best in class efficiencies and resultsAt [24]7.ai we accelerate Digital Transformation and improve Customer Experiences through Intent Driven Engagements.
San Jose, California, Us
Developed and rolled out Customer Success framework, for [24]7.ai.At [24]7.ai we accelerate Digital Transformation and improve Customer Experiences through Intent Driven Engagements.
San Jose, California, Us
Responsible for driving digital transformation strategies for Enterprises and delivering the right outcomes, through data driven;* Muli-channel focuses, improving customer experience and reducing customer effort* Digital marketing to improve acquisition and cost of acquisition * Contact Centre operational focuses delivering best in class efficiencies and resultsAs a business we;Anticipate - the consumer intent and determine what journey they are onSimplify - the journey as much as possible including seamlessly moving between channelsLearn - from each interaction and improve future interactions
San Jose, California, Us
Responsible for driving online adoption strategies for clients and ensuring the right outcome and results. Including;• Effective online chat targeting and management• Incremental Self Service online conversions• Both HTML 5.0 Mobi and Mobile App deploymentsIn all cases focusing on;Anticipate - the consumer intent and determine what journey they are onSimplify - the journey as much as possible including seamlessly moving between channelsLearn - from each interaction and improve future interactions
Us
Responsible for the Operational Management of the Asia Pacific group based out of Sydney. This included Technical Support, Product Fulfilment, in Vehicle Installation, Project Management and Account Management.• Implemented appropriate contractual structure for the Asia Pacific operation including implementing all the appropriate processes over an 18-month period.• Reduced average time to repair for large strategic customer from 190 days to below 30 days (as per the contractual requirements) over a 12-month period.• Successfully restructured the Field Operations area of the business so that we were delivering to customer expectations and delivering to Trimble quality expectations, which in turn reduce warranty costs.• Established the Account Management function for Trimble Australia with a focus on Enterprise customers• Established Product Enhancement Request process with Enterprise customers and implemented changes to Trimble’s product that increase the value of our solution to the customer
Auckland, Auckland, Nz
Responsible for all new client engagements and Project Management office. This included ensuring that the projects are effectively handed over to Operations.• Lead the team that won Datacom’s first state government contract worth $5 million dollars. Also successfully fulfilled the role of Project Executive for the implementation project.• Organised Datacom’s first Professional Services event in conjunction with Microsoft and achieved a greater than 70% attendance rate and generated 30 plus leads for the sales team.
Auckland, Auckland, Nz
Responsible for the Operational Management of Systems Management group which delivered IT services to organisations ensuring uptime and response time metrics are met.• Converted disparate systems management support teams into a single cohesive unit managing over 1000 devices including Windows Servers, Unix/Linux Platforms, Oracle/SQL Server database environments, Citrix Servers and Network devices.• Project Sponsor and Lead Technical Architect for a project that converted an organization from a de-centralised IT infrastructure to a centralised environment within six months, while ensuring the business requirements for 15 companies across Australia and New Zealand were met.• Played a major role in closing a $10 million dollar complete outsourcing deal and then managed the successfully implementing of the appropriate support groups.
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Robert Camacho works for Optus.
Robert Camacho is listed as Director Managed Services at Optus.
AeroLeads has found 2 work email signals at @247-inc.com for Robert Camacho at Optus.
AeroLeads has found 3 phone signal(s) with area code 408, 650 for Robert Camacho at Optus.
Robert Camacho is based in Greater Sydney Area, Australia while working with Optus.
Robert Camacho has worked for Optus, Cs Specialists, [24]7.Ai, Trimble Mobile Resource Management, and Datacom.
You can use AeroLeads to view verified contact signals for Robert Camacho at Optus, including work email, phone, and LinkedIn data when available.
Robert Camacho holds General Management, Business Administration And Management, General from Macquarie Business School.
Robert Camacho is listed with skills including Leadership, Enterprise Account Management, Solution Selling, Coaching And Mentoring, Customer Relationship Management, Go To Market Strategy, Telecommunications, and Strategy.
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