Experienced and respected business, technology and customer care leader with a proven track record of success leading large and small organizations globally. Highly skilled in networking/relationship management, strategic planning, economic/business development, financial/contract management, project management and people leadership I am a well rounded and versatile professional. I currently am the Mayor of one of New Brunswick’s fastest growing communities and as well work at NBCC in Strategic initiatives and engagement working with the Academic Development Leadership Team.A respected relationship broker and influencer within all levels of Government and the ability to drive effective change strategically. Most recently I was Director of IT Operations at Atlantic Lottery Corporation. I have operated 24 customer care locations worldwide working with Global Leading Companies such as American Express, Blackstone Corp, Bell Aliant, CVS Pharmacy, General Electric, Allstate, Trump Hotels, Universal Orlando, Hilton Hotels, The Shopping Channel as well as government at the Provincial and Federal levels I have built a solid reputation as a leader in Business/ Customer Care / ICT in Canada. In both 2010 and 2011 I was named Canadian Industry Champion by Contact Center World.I am a sought after Industry Leader for my passion, innovation and expertise. I am highly regarded in the Business community across Canada with a vast network of contacts and Industry Leaders in all Sectors. Specialties: NetworkingBusiness DevelopmentTraining and DevelopmentCustomer Relationship ManagementChief Relationship OfficerCommunity RelationsLead GenerationInnovation CatalystCustomer RetentionITProject ManagementTelecom ExpertWorkforce ManagementFacility ManagementBusiness Continuity PlanningCost Reduction InitiativesCustomer ChampionLeadershipStrategic PlanningSocial MediaPublic Relations