Billing Management Specialist
Current
Apr 2021 - Present
AeroLeads people directory · profile
Robert Cannan Email & Phone Number
Billing Management Specialist at Digital Management Solutions
at
Digital Management Solutions
1 work email found
@dmsstl.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Billing Management Specialist at Digital Management Solutions
Location
Syracuse, New York, United States
Company size
Who is Robert Cannan? Overview
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Quick answer
Robert Cannan is listed as Billing Management Specialist at Digital Management Solutions at Digital Management Solutions, a company with 21 employees, based in Syracuse, New York, United States. AeroLeads shows a work email signal at dmsstl.com and a matched LinkedIn profile for Robert Cannan.
Robert Cannan previously worked as Billing Management Specialist at Digital Management Solutions and Bill Management Specialist at Eric Ryan Corporation. Robert Cannan holds Associate Of Science - As, Business Administration And Management, General from Onondaga Community College.
Company email context
Email format at Digital Management Solutions
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{first}@dmsstl.com
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Profile bio
About Robert Cannan
Accomplished professional with a proven track record with experience in the telecommunications industry. Knowledgeable and skilled in many areas. Energetic professional with experience in corporate environment. Professional leader, dedicated communicator and collaborator. Preform analysis of business processes to make recommendations for changes to drive efficiency and solve challenging problems. Efficient and flexible. Best known for leveraging attention to detail with an investigative approach by cultivating productive relationships with leaders, peers and cross-functional partners.
Current workplace
Robert Cannan's current company
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Digital Management Solutions
9 roles · 40 years
Robert Cannan work experience
A career timeline built from the work history available for this profile.
Bill Management Specialist
Current
Eric Ryan Corporation
Oct 2020 - Present
Billing Operations Manager
- Manage and supervise a team of 13 union represented staff who perform dispute resolution and billing inquiries in back office call center setting. This includes, adjustments, billing inquiries and investigation.
- Resolve standing disputes through reviewing and approving adjustments, cycle time 45 days accomplished.
- Conduct daily and monthly individual quality reviews and appraisals, coach.
- Develop action plans and next steps to improve individuals’ productivity.
- Manage dispute reports, identify areas of improvement, maintain an above average expectation percentage based on corporate center goals, attained a respectful Customer satisfaction score 95%.
Jun 2017 - Nov 2019
Senior Client Support Specialist
- Senior role with emphasis on coaching and mentoring. Managed several CSS (US badged team) and 25 remote CSS (contractors) representatives to ensure daily ordering metrics are met.
- Conducted and created continuous training on IP managed products.
- Organized and led daily meetings and coached.
- Managed internal metric reports by extracting daily analytical data (WIP-Work in Progress).
- Project managed, identified discrepancies and preformed analysis to resolve complex issues; elevated urgent concerns to prevent errors while partnering with the client.
Jul 2009 - Jun 2017
Bsm Billing Service Manager
- Provide project management/stewardship support for resolution with all lifecycle complex or aging account receivables and disputes within Fortune 500 Market (Signature) segment.
- Analyzed and monitored critical issues across all products and services, conflict and dispute management.
- Maintained AR metric objectives of 95% by interfacing directly with customers and business partners.
- Established action plans and engaged partner organizations on next steps to fix the billing problem.
- Developed dispute management, project management, customer contact, negotiation and conflict management skills. Effectively managed relationships with customer’s generating $50+ million in annual revenue.
- Understood contracts and billing.
Jul 2007 - 2009
Complex Billing Project Manager
2000 - 2007
~7 yrs
Customer Service And Sales Specialist
1997 - 2000
~3 yrs
Account Support Representative
AT&T diversified and split Lucent Technologies 1991/1992, now Alcatel-Lucent.
1989 - 1997
~8 yrs
Telcom Consultant
1986 - 1989
~3 yrs
Team & coworkers
Colleagues at Digital Management Solutions
Other employees you can reach at dmsstl.com. View company contacts for 21 employees →
NS
Nicole Summins
Colleague at Digital Management Solutions
Hanover Park, Illinois, United States, United States
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BD
Brenda Denny
Colleague at Digital Management Solutions
Mooresville, Indiana, United States, United States
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SR
Steven Robertson
Colleague at Digital Management Solutions
United States, United States
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NS
Nick Snyder
Colleague at Digital Management Solutions
Fairview Heights, Illinois, United States, United States
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LH
Laura Hall
Colleague at Digital Management Solutions
Dixon, Missouri, United States, United States
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AG
Alicia Grosskreutz
Colleague at Digital Management Solutions
Appleton, Wisconsin, United States, United States
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DF
Dan Fearday
Colleague at Digital Management Solutions
St Louis, Missouri, United States, United States
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BP
Brad Patrick
Colleague at Digital Management Solutions
Greater St. Louis, United States
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BL
Braden Lockwood
Colleague at Digital Management Solutions
Greenville, Wisconsin, United States, United States
View →
JS
Jeremy Snyder
Colleague at Digital Management Solutions
Fairview Heights, Illinois, United States, United States
View →
Nicole Summins
Colleague at Digital Management Solutions
Hanover Park, Illinois, United States, United States
View →
BD
Brenda Denny
Colleague at Digital Management Solutions
Mooresville, Indiana, United States, United States
View →
SR
Steven Robertson
Colleague at Digital Management Solutions
United States, United States
View →
NS
Nick Snyder
Colleague at Digital Management Solutions
Fairview Heights, Illinois, United States, United States
View →
LH
Laura Hall
Colleague at Digital Management Solutions
Dixon, Missouri, United States, United States
View →
AG
Alicia Grosskreutz
Colleague at Digital Management Solutions
Appleton, Wisconsin, United States, United States
View →
DF
Dan Fearday
Colleague at Digital Management Solutions
St Louis, Missouri, United States, United States
View →
BP
Brad Patrick
Colleague at Digital Management Solutions
Greater St. Louis, United States
View →
BL
Braden Lockwood
Colleague at Digital Management Solutions
Greenville, Wisconsin, United States, United States
View →
JS
Jeremy Snyder
Colleague at Digital Management Solutions
Fairview Heights, Illinois, United States, United States
View →
3 education records
Robert Cannan education
Associate Of Science - As, Business Administration And Management, General
Associate Of Arts And Sciences - Aas, Business Administration And Management, General
Education record
FAQ
Frequently asked questions about Robert Cannan
Quick answers generated from the profile data available on this page.
What company does Robert Cannan work for?
Robert Cannan works for Digital Management Solutions.
What is Robert Cannan's role at Digital Management Solutions?
Robert Cannan is listed as Billing Management Specialist at Digital Management Solutions at Digital Management Solutions.
What is Robert Cannan's email address?
AeroLeads has found 1 work email signal at @dmsstl.com for Robert Cannan at Digital Management Solutions.
Where is Robert Cannan based?
Robert Cannan is based in Syracuse, New York, United States while working with Digital Management Solutions.
What companies has Robert Cannan worked for?
Robert Cannan has worked for Digital Management Solutions, Eric Ryan Corporation, At&T, Alcatel-Lucent Enterprise, and Siemens Communications, Inc..
Who are Robert Cannan's colleagues at Digital Management Solutions?
Robert Cannan's colleagues at Digital Management Solutions include Nicole Summins, Brenda Denny, Steven Robertson, Nick Snyder, and Laura Hall.
How can I contact Robert Cannan?
You can use AeroLeads to view verified contact signals for Robert Cannan at Digital Management Solutions, including work email, phone, and LinkedIn data when available.
What schools did Robert Cannan attend?
Robert Cannan holds Associate Of Science - As, Business Administration And Management, General from Onondaga Community College.
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