Robert Carmack Email & Phone Number

Washington D.C. Metro Area

Writing, reviewing, editing, and updating content for RobbyXO website, blog, marketing material, and social media platforms.Designing and managing a website through website development company WIX.Responsible for creating all written and visual content relating to all RobbyXO platforms.Using social media to engage followers, respond to questions and comments, and to promote RobbyXO initiatives.Monitoring social media and website metrics.Utilizing SEO methods to increase site traffic.Overseeing all video production stages for YouTube content.Production responsibilities include, but are not limited to: Hosting, Producing, Directing, Writing, Editing, Camera Operating, Etc.

Tampa, Florida, United States

Fairfax County, Virginia, United States

Coordinated and provided pre-service instructions for patients having complicated or multiple examinations, tests and services. Recognized situations when medical procedures may require securing additional patient information such as medical records/test results.Reviewed documented insurance benefits and patient liability in appropriate systems to prepare for patient counseling sessions. Facilitated pre-admission by performing tasks such as routing test results or assisting patients with the billing or insurance processes.Accurately transcribed order entry in the electronic medical record, based on physician written orders, when scheduling within the Cancer Center. Demonstrated knowledge of CPT and ICD codes in order to meet billing requirements when scheduling.Maintained knowledge of current local, state, federal and third party regulatory requirements. Reported safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives when/if necessary.Educated and assisted patients with the completion/submission of applications for alternative sources of payment for healthcare services such as medical assistance programs, loans and grants.Explained insurance benefits and patient liability by using appropriate communication methods/styles. Conducts post-submission follow-up on alternative funding applications. Requested/secured balance due payments from patients in accordance with established policies and procedures. Identifies and communicates referral requirements.Supported scheduling activities by conducting pre-service activities such as insurance verification and submission.

United States

Provided assistance to the help desk and production support teams on the CMS iQIES project. Helped support users through the initial on-boarding process for the new iQIES application. Kept a log of ongoing user registration issues while guiding users through the registration process. Contacted users via phone and email to follow up on any open or resolved cases. Worked with the tier 2 team in creating a streamlined process for managing ServiceNow cases and Jira bug tasks. Facilitated coordination between tier 1 and tier 2 teams regarding user case questions and additional user follow ups to be conducted. Assisted in creating instructional videos to be used as a guide for users through the new iQIES and HARP websites including New User Registration, Managing Accounts, and Approving User Requests. Worked closely with the Ventera and CMS Project Managers to coordinate multiple PI planning events for the iQIES team. Assisted the HR department with resume formatting, administrative duties, and company event coordination.

Northern Virginia

Provided regional day-to-day administrative support for Heads of School, Business Managers and Directors of Admissions and Experience at all six Northern Virginia LePort Montessori campuses. As Regional Administrative Support, provided backup in any lead administrative position when needed.Administrative duties including, but not limited to: greeting clients and visitors, screening and routing phone calls, managing multiple schedules, processing expense reports, meeting set-up, office and campus management, creating and managing content for social media accounts and ensuring timely and effective communications.Provide additional office support such as distributing mail, filing, faxing, photocopying, scanning and tracking documents, ordering supplies, and processing purchase orders.Organize, maintain and update, files, folders, etc. both hard copy and electronically.Interface with various LePort departments and external organizations/vendors.Resolve time-sensitive and highly confidential matters with discretion and diplomacy.Initial point of contact for prospective families and managed the prospect-development process, including answering prospective family phone calls, responding to web-based inquiries, scheduling and giving individual and group tours, managing and enter prospect information into CRM, and handled any follow-up communication. ordering swag and apparel, and obtaining parent reviews and testimonials for social media and website for marketing purposes.Performed Event Management duties for various events:Open Houses, Private and Group Admission Tours, Campus Family events (Fall Festival, Mother’s/Father’s Day, Winter Concert, etc.), Employee birthdays, appreciation week, & bonding activities, Regional Professional Development training days, Company Holiday celebrations, and Community Outreach events.

Brooklyn, New York

At the request of the Vice President of Operations and Vice President of Education, took on the role of Business Manager at Brooklyn, NY campus during administration transition from August 2017 to November 2017.Acted as primary operator of ProCare system; manage all billing, tuition, and updates to the clients accounts, as well as, overseeing employee time cards and payroll for campus. Ensured campus complied with New York Department of Education and Department of Health in order to have the correct licenses and paperwork for daily operations.Communicated directly with VP of Operations, VP of Education, Director of Operations, Operations Coordinator and Director of Marketing to execute a multitude of tasks in different areas of operations: Finance, HR, Marketing and Education.Collaborated with the campus Head of School and Regional Marketing Coordinator to ensure all items tasked by company VP’s and Central Support team were resolved in a timely and cost effective manner.

Ashburn, Virginia Area

Provided regional day-to-day administrative support to Head of School and Director of Admissions.As Administrative Support, provided backup in any lead administrative position when needed.Administrative duties including, but not limited to: greeting clients and visitors, screening and routing phone calls, managing multiple schedules, processing expense reports, meeting set-up, office and campus management, creating and managing content for social media accounts and ensuring timely and effective communications.Provide additional office support such as distributing mail, filing, faxing, photocopying, scanning and tracking documents, ordering supplies, and processing purchase orders.Organize, maintain and update, files, folders, etc. both hard copy and electronically.Interface with various LePort departments and external organizations/vendors.Resolve time-sensitive and highly confidential matters with discretion and diplomacy.Initial point of contact for prospective families and managed the prospect-development process, including answering prospective family phone calls, responding to web-based inquiries, scheduling and giving individual and group tours, managing and enter prospect information into CRM, and handled any follow-up communication. ordering swag and apparel, and obtaining parent reviews and testimonials for social media and website for marketing purposes.Performed Event Management duties for various events:Open Houses, Private and Group Admission Tours, Campus Family events (Fall Festival, Mother’s/Father’s Day, Winter Concert, etc.), Employee birthdays, appreciation week, & bonding activities, Regional Professional Development training days, Company Holiday celebrations, and Community Outreach events.

Herndon, Virginia Area

Coordinated with Store Manager to achieve daily/monthly revenue and customer service goals. Also, to ensure that the appearance of the store’s interior and exterior was maintained to the highest standards for monthly audits.Organize, maintain and update client accounts electronically.Resolve time-sensitive and highly confidential matters with discretion and diplomacy.Assisted Store Manager in creating contests to motivate employee sales and customer service quality.Implemented and maintained all elements of a promotion, including flyers, signs, merchandise displays, email list, register programming, and employee briefings.Prepared and managed weekly work schedules within agreed upon payroll budgets.Managed EFT membership by making sure billing and credit card information was up to date.Answer calls/emails and respond to inquiries.Manage other administrative duties: Calendar & appointment maintenance/scheduling, Meeting set up and preparation, Comprehensive phone coverage, Expense report submission, Upkeep of office supplies, retail products, equipment and followed-up with vendors.

Master Of Arts - Ma, Journalism

New Media Journalism program

Bachelor Of Business Administration (B.B.A.), Marketing

120 YEARS. 100,000 GRADUATES. 1 PURPOSE. Help working adults earn their degrees and advance their lives. Strayer University is regionally.