Robert Carreon Email & Phone Number

Melbourne, Victoria, Australia

The Design team at Nous Group blends user research, collaborative design methods, and complementary thinking in digital and data to design better services and experiences for organisations and the public. As a Manager, I've been able to:- Develop online and in-person approaches to accelerate the collaboration between government, education providers and industry to address skill gaps- Lead staff across multiple departments and levels of state and local government through design sprints to make setting up and expanding easier for small and local businesses- Plan and conduct extensive user research involving interviews and surveys to help a regulator understand its users and inform service improvement initiatives- Facilitate local council staff through collaborative design and user testing activities as part of the Good Design Award-winning Better Planning Approvals Project to streamline and improve local planning processes

Melbourne, Victoria, Australia

As a Digital Transformation Consultant, I assisted large organisations to define their enterprise challenges, design work programs and have supported their program delivery.My business analysis and project management skills allowed me to:- Coordinate business requirement elicitation processes to support business cases, initiative development and service design- Conduct technology vendor research and engagement to determine solution options- Design data standards to facilitate interface development and data integration- Plan and execute user testing and defect resolution activities to enhance user experience and provide development oversight

Nonsan, Chungcheongnam-Do, Korea

The Teach and Learn in Korea (TaLK) Program is a South Korean government initiative that addresses the disparity between urban and rural English education resources. As a TaLK teacher at Noseong Elementary School, I co-ordinated the after-school English curriculum for over 70 students, ranging from Kindergarten to Grade 6.

Melbourne, Australia

As part of Telstra's Business Graduate Program, I gained exposure to three distinct areas of the organisation. Through these, I was able to engage with a wide range of stakeholders including internal executives and directors and external vendors and clients.Operations - Product Development Process• Produced weekly and ad-hoc reports for the Product Delivery Director and Operations groups Customer Sales and Service - Enterprise Pre-Sales Engagement• Completed industry research and analysis in order to produce deliverables for sales executives and clientsProduct Management - Contact Centre Products• Conducted market research, transaction analysis and financial modelling work with product partners and external consultants

Melbourne, Australia

Through working in the fast food environment of McDonald's, I learnt the importance of customer service and teamwork. In addition to this, I developed the ability to work to set targets and KPIs.

Master Of Information Systems, Business Analysis And Intelligence

Bachelor Of Commerce (Bcom), Economics And Finance

Activities and Societies: AIESEC, UMSU, MUFSA

Victorian Certificate Of Education

2008 Dux 2008 Economics Award 2008 Business Management Award