PVD Coatings

Seton Family of Hospitals, Burnet, TX Patient Business Services Representative• Responsible for the registration of inpatient, outpatient and emergency room patients which include radiology services, pain management, diabetic education, day surgery, endoscopy, and ADT transactions. • Protects the financial integrity of the hospital by collecting patient liability, establishing payment arrangements, discussing payment options and screening eligibility. • Voted to a departmental focus group for 2016 by department peers.

• Managed a team of sales representatives in areas of Indiana and Illinois.• Developed business plans to achieve and support corporate goals.• Coached the defined goals, objectives, and strategies to develop an effective winning team.• Maintained a professional relationship with key customers by providing value-added services and products. • Identified and closed sales opportunities to achieve sales goals and grow market share.• Led sales growth plans to enable 87% of the team to grow sales over quota each year.• Guided team to grow sales over the previous year to set record sales, three consecutive years.• In the first year, increased sales over 20% by developing a sales strategy that fit customers’ needs.• Maintained sales growth for three consecutive years (three-year average of 19.75% sales growth) by assisting customers and closing sales opportunities.

• Procured coating sales for cutting tools, stamping, and forming dies, machine tools, and machine tool accessories as a PVD/CVD coating service provider. • Promoted a value-added sales approach utilizing problem-solving skills to increase profit margins and drive higher sales.• Covered a six-state area, Texas, Oklahoma, Missouri, Kansas, Arkansas, and Illinois.• Increased the territory sales by half million in the second year by establishing and executing a sales plan.

Sales Engineer/Purchasing Agent• Organized and supported the sales of a 30-man machine shop. • Applied experiences in metal cutting, distribution, and machinist background.• Purchased raw materials, perishables, cutting tools, safety supplies and MRO product.• Secured a three-year “on call machining” purchase order from Lockheed Aeronautical Systems in Marietta, GA. • Closed an order for five new machines for First Brand Products, Cartersville, GA, the largest order to date for Win Tech Inc., valued at $300K.

Outside Sales Engineer Call Center Cell LeaderCall Center Sales Manager • Responsible for three to three thousand phone calls per day supervised over 40 telephone personnel.• Provided sales support to all the departments including machinery, cutting tools, inspection equipment, and general MRO products. • Created a call center training program to reduce the cost of unnecessary customer credits. The COACHES training program method helped to reduce credits by 33% over a one-year period.• Companywide Sales Leader “CDA Program.” Customer Direct Access gave customer direct access to place orders with MSC on the shop floor.• Developed key cutting tool suppliers and supplier relations.