Robert Casper Email & Phone Number

Virginia Beach, Va, Us

Baltimore, Md, Us

Lead the modernization and change leadership of Member, Provider, Pharmacy Benefit, Clinical, and Document Automation technology solutions in the Healthcare “Card to Care” Value Stream. Define and achieve portfolio vision, strategy, roadmaps, and OKRs. Manage agile design, delivery, cyber security, financials, and life cycle support of software products for Individual, Commercial, and Government customers. Lead a hybrid multi-level organization, oversee $20M+ annual budget, and drive cost of care, quality of care, and revenue generating initiatives.• Delivered new $2M+ Annual PBM Revenue Stream in months with a small team and Agile, Cloud-First approach• Modernized Provider Network data by migrating to Salesforce from a legacy platform• Mitigated Vendor cost risk by re-negotiating contracts, assessing performance, and introducing competitive sourcing

New York, New York, Us

Hired, developed, and led a team of enterprise Agile Coaches and Kaizen facilitators to partner with Pfizer’s Biopharmaceuticals Group’s global Agile transformation efforts, focusing on Product Portfolio Management, Lean Design, Mega Processes, and Agile Methods for patient and physician engagement, content development, product launch, market reimbursement, integrated digital hubs, and companion apps. Implemented multiple value streams with Agile Release Trains to achieve intended OKRs and KPIs.• Received the 2021 Elevate Digital Award for orchestrating the Agile Coaching effort for Market Access Revenue Management

Florham Park, New Jersey, Us

Led and managed all aspects of a multi-million-dollar healthcare patient assistance services program for a leading pharmaceutical specialty product. Role included P/L responsibility, OKR design, KPI achievement, financial forecasting, Product Management (digital portal, CRM, call center architecture, RAID file collaboration, and custom application) competitive Market Research, contract fulfillment, Compliance, Vendor Management, Agile Scrum implementations, omni-channel services, Customer Satisfaction, Organization Change Management, and Pega workforce optimization. Led a core team of 60 including other managers.• Generated and grew a $20M annual revenue program with strong positive contribution margins• Piloted a Patient Outreach Program to support one-week post enrollment patient satisfaction efforts• Developed and implemented user stories supporting digital portal enhancements and medication adherence objectives• Successfully proposed and closed additional services yielding a 10% increase in headcount and associated revenue• Awarded 2019 Growth Champions monetary bonus for securing new Medicare service line of business with existing client

Indianapolis, Indiana, Us

Engaged leaders and subject matter experts to execute policy, define business processes, and transform Blue Cross Blue Shield technology platforms for the $100M+ Anthem Modernized Migrations Program to support omni-channel and auto-adjudication strategies. Provided strategic direction for Waterfall and Agile Scrum initiatives. Managed matrixed resources with Planview. • Led Requirements and Risk Management and achieved 100% SDLC delivery across 61 enterprise projects by integrating collection channels, dependencies, and major milestones for NASCO, WGS, Salesforce, FACETS, CS90, and EDWard systems• Selected as one of four national co-chairs for the Veterans of Anthem diversity associate group

Indianapolis, Indiana, Us

My position changed following the acquisition of Amerigroup by WellPoint/Anthem. Here I led the commercial market Medical Loss Ratio rebate process execution, policy development, and SDLC to maximize commercial market operating gains. I ensured regulatory compliance to protect company from exposure to potential federal fines. ***Value Added***✔Led Information Technology Quality Management Workgroup to properly integrate data exchanges and global support processes between Salesforce, Mainframe, Enterprise Data Warehouse, FACETS, Oracle Hyperion, and PeopleSoft General Ledger systems.✔Optimized processes to achieve 21% / $46K reduction in vendor costs from 2016-2017 and 36% / $125K reduction in vendor costs from 2015-2016.

Indianapolis, Indiana, Us

Here I directed the successful execution of business growth programs and business-critical projects spanning all corporate business functions through cross-functional teamwork. Participated in 2 major RFP response efforts. Supervised and mentored 4 Project Managers.***Value Added***✔Implemented $14M Medicaid expansion program across 7 states; generated $800M in revenue.

Washington, Dc, Us

I was promoted to lead the Training Team and establish a Project Management Office in delivering process improvements for Four-Star Fleet Admiral headquarters staff; transformed Fleet Command Center crisis response organization and human capital management planning. Awarded a Meritorious Service Medal.

Washington, Dc, Us

Here I organized multiple teams to coordinate cross-functional planning activities spanning maritime homeland defense, global fleet war fighting, and international partnerships. I also developed a detailed classified top-priority intelligence-based contingency plan; twice delivered current and relevant options to the Commander allowing decisive action without increasing risks to competing missions. I advised and coordinated the efforts of senior, subordinate, and adjacent stakeholders to develop policies, concepts, tasks, OKRs and KPI metrics, and methods constituting a classified four-star Homeland Defense contingency plan.

Washington, Dc, Us

Directed project phases to develop strategic consulting recommendations to the Secretary of Defense for employing world-wide U.S. military capability. Developed strategic OKRs. I conducted supply chain management, stakeholder analysis, training, planning, coordination, risk assessments, negotiations, and crisis adjustments with 22 global working groups and 7 four-star combatant commands. I also coordinated the 30,000 personnel surge in Afghanistan, the personnel transition from Iraq, and the activation of 3 separate homeland defense consequence management force packages.

Washington, Dc, Us

USS San Antonio. I was promoted to distinguished senior management capacity, in the Navy’s newest ship class. I led, trained, coached, counseled, and evaluated team of 400. Formulated strategy, managed human resources, aided risk management, and achieved organizational objectives. I also identified 100% of the major technical, life-cycle, and integration problems in the ship’s vital wide area control network.

Bachelor Of Science (B.S.), Computer Science

Master Of Science (M.S.), Joint Campaign Strategy And Planning