Robert Castiglia Email & Phone Number

• Managed the development of new mortgage product initiatives, including but not limited to - Research of niche product initiatives not currently offered by the company, as well as identification of strategic.
• Communicated new product initiatives, as well as product/underwriting guideline updates for existing products to Sales and Operation groups
• Primary point of contact for the company’s correspondent and brokered relationships
• Managed the annual recertification process of all lender/investor relationships for the company.
• Provide quality customer service for Loan Officers/Underwriters with scenarios & exception requests
• Responsible for review and approval of product-related information in company marketing materials.

- Market Research, Identification, and Outreach for potential new investors- Processing of initial investor Approval Packages and Recertifications- Creation and Maintenance of Underwriting Guidelines and other Product Resources- Pitch/Presentation of Product Enhancements/Restrictions based on investor appetite- Manage Internal Heloc Help Desk- Internal.

Assessment and handling of Partial Release of Security, Easement, Subdivision, Oil/Gas/Mineral Lease, Boundary Line Adjustment, Eminent Domain, Legal Description Error, and miscellaneous lien-related inquiries.

Ewing, NJ

- Telephone reception and call volume management pertaining to Mortgage and HELOC Servicing. - Payments, Reversals, Inquiry Handling, Escrow Instruction, and Delinquency Reporting.

Princeton, NJ

- Brand Representation in widely varying retail environments, philanthropic events, and corporate showcases.- Managed Multi-state Field Marketing space between Princeton NJ, Newark DE, and Harrisburg PA.- External work performed involving warehouse stock & supply, product delivery, loss mitigation, and product education.

Princeton NJ

- Performed daily banking operations, compliance, and cash handling.- Served a niche base of well-established, 55+ customers, requiring a unique approach to public relations and product recommendations.

Bachelor Of Arts (B.A.), Political Science And Government

Activities and Societies: Alpha Chi Rho National Fraternity

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies

Completed Honors Program. Dean's List Fall 2010 & Spring 2011