Robert C. Dickson Email & Phone Number

My fully remote work supported the development and execution of the applications and operations that created unique and effective software for successfully populating clinical trials and healthcare data mining. Directed the highly optimized off-shore development team to produce multiple applications, while balancing competing priorities, deadlines and shifting requirements. Maintained a consistent release cycle for all products to include new features, enhancements and systems upgrades to ensure reliability, security and value.Managed expectations of executives, internal teams, and external Partners with clear, timely communication and accurate information. Provided project plans and charters for GRN products, developed internal and external support methodologies, and found innovative ways to get the most effective results using existing GRN assets and/or using cost-conscious solutions.Key contributor to SOPs and policies, facilitated development and implementation of proprietary applications, created training documentation and processes for internal and external end users. Supported the onboarding processes of Partner hospitals into GRN, designed and delivered functional solutions tailored to the individual requirements of each system, while maintaining a standardized development process.

United States

Atlanta, Ga

Drove an under-performing Service Desk group from mediocrity to a valuable corporate asset in a short period. I implemented processes, policies and a culture change to increase productivity and efficiency within a minimally staffed global unit.I mentored and guided the career paths of those in my team, so they could excel at their job, provide increased value and grow as employees. Further responsibilities included vendor management, software evaluation and purchasing along with project lifecycle development for systems implementations.Achieved extraordinary standards of service; built a solid and capable team; created an environment of trust between IT and the corporate business units.

Kennesaw, Ga

Grew from Systems Technician, to Systems Administrator, to Support Supervisor, as I gained experience, while demonstrating reliable, effective decision-making. Responsible for the management of direct reports, daily technical problem resolution, project work as a team leader or within a team, vendor communication, and systems maintenance. Provided daily direct support to users and user teams, via phone, remote administration, email and face-to-face. Assigned projects and duties to staff, and collaborated with senior executives on business and technology initiatives.Projects included restructuring IT Support to accommodate for growth, planning the upgrades of the office technology infrastructure and strategic planning for corporate office expansions. Negotiated with vendors, business partners and contractors for the best cost for leading edge technology. Worked with placement agencies to fill IT positions and interviewed prospective employees. Teamed with local Universities to fill IT Internship positions. Directed interns daily work.