Robert C. Grote

Robert C. Grote Email and Phone Number

Manager of Customer Service at MCE @ MCE
san rafael, california, united states
Robert C. Grote's Location
Concord, California, United States, United States
About Robert C. Grote

As a transformational and nimble leader with domestic and international experience, I employ an integrated approach that includes strategic planning, effective communications, financial strategies, and trusting partnerships to drive performance, business optimization, and revenue growth.Consider the following areas of expertise:Workplace Culture: A consensus builder, I unite team members by showing respect for individual talents and contributions, fostering a culture of collaboration and forward thinking to generate fresh ideas.Team Leadership & Development: I analyze and determine needs, hire the best talent, then leverage strategies and training to drive engagement that delivers peak team performance.Strategic Planning &Execution: I cultivate strategic partnerships to create roadmaps, ensuring that we have resources and talent to move forward. I work with members across the organization, as well as with vendors, contractors, and consultants to achieve targets.Operations & Logistics: I focus on details while maintaining a ‘meta’ view, continually circling back to ensure that strategies, policies, and initiatives align with objectives and are on track to deliver high-value outcomes.Sales & Business Development: I consistently grow territories, increase sales, and implement efficiencies to achieve time and cost-savings.Customer Service: I maintain a laser focus on my customer needs, realizing that their satisfaction is the differentiating factor for success and profitability in price-driven and competitive environments.Financials: I have managed operations with revenues of $60 million, secured and retained profitable contracts, and driven consistent growth and revenue. With extensive business success and a passion for delivering solutions, I am now poised to take on new challenges.

Robert C. Grote's Current Company Details
MCE

Mce

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Manager of Customer Service at MCE
san rafael, california, united states
Employees:
610
Robert C. Grote Work Experience Details
  • Mce
    Manager Of Customer Service
    Mce Apr 2024 - Present
    Concord, California, United States
    I am proud to have built a super fantastic team in our service center providing a gold standard level of service while developing the team to grow through constant training in the areas of change management, Customer Service, and individual development. Teaching the team to focus on the customer's needs, not reading off a script has been critical to our team's success at retaining customers at the highest level in the industry. Weekly check-ins with the team, managing metrics, and supporting the team with challenging customers has been tantamount to our success. We have successfully transitioned from Zendesk to Salesforce, from In Touch to Ring Central and have expanded our inter-departmental communications with the Marketing Team, the Customer Programs team, and all of MCE. Our employee retention is at 100% due to our continued focus on employee development. I am proud of the work the team has done and how they have responded time and time again as changes have been thrown at them over the past couple of years.
  • Mce
    Customer Service Manager
    Mce Jul 2021 - Mar 2024
    Concord, California, United States
    As part of the Public Affairs Department and part of the customer operations team I will be building, teaching, training and developing a team to develop the gold standard of service for our industry. I will be evaluating and recommending customer service standards as well as mentoring team members.
  • Rcgla Consulting
    Multi Unit Business Development And Operations Consultant
    Rcgla Consulting Sep 2017 - Present
    Greater Los Angeles Area
    Multi location Operations and Business Development Executive with proven expertise leading organizations in a highly competitive industries where the customer experience, strategic planning, sales, marketing, employee development and retention and closely managing the P&L via metrics is the differentiating factor for success and profitability. I am a strong leader and self starter with a proven track record of success in five different countries.Specialties: Operations, Business Development,Marketing, Contract Negotiations, P & L Management, Customer Service, General Management, International Business, Sales Management, Acquisition Integration, Strategic Planning
  • Psav, Hotel Services Division
    Regional Vice President, Operations
    Psav, Hotel Services Division Jul 2008 - Aug 2017
    Greater Los Angeles Area
    I was accountable for P & L across 23 operations in 4 and 5-Star Hotels in the Los Angeles Market. Through my leadership in guiding a team of 225 employees, I was able to position the company as a leader in the industry. Successes included a 96% retention in contracts and revenue increases of an average of 22% per year through strategic partnerships, enhanced customer service initiatives, strategic planning, and disciplined execution. My efforts resulted in recognition as ‘Best Audio VisualCompany’ by Meeting and Events Magazines for three consecutive years and establishment as the ‘top region’ designation in employee satisfaction in the Western Region.
  • Enterprise Rent A Car
    Regional Vice President
    Enterprise Rent A Car 2005 - 2007
    I was responsible for operational management, strategy, account development, business growth, talent development, employee and retention, and customer service for the company. Overseeing 42 locations across San Fernando, Santa Clarita, and the Antelope Valley and over 300 employees, I increased profits, grew the business by 6% in one year, and implemented cost control measures to deliver an increase in operating profits of 10% in two years in a very mature market.
  • Enterprise Rent A Car Germany
    Vice President/General Manager
    Enterprise Rent A Car Germany 1999 - 2005
    I was offered the opportunity to develop a niche market for the Enterprise brand in Germany. Through strategic marketing initiatives, talent selection, training, and C-Suite level relationships and negotiations, I was able to open 18 locations, establish a trusting and compelling brand, and drive growth and profitability for the company. Deliverables included growing rental fleet at over 20% per year for six consecutive years, maintaining an 80+% employee retention rate, while generating revenues over one million Euros a month.

Robert C. Grote Education Details

  • California State University-Long Beach - Bachelor Of Science, Business Management
    California State University-Long Beach - Bachelor Of Science, Business Management
    Business Administration And Management, General

Frequently Asked Questions about Robert C. Grote

What company does Robert C. Grote work for?

Robert C. Grote works for Mce

What is Robert C. Grote's role at the current company?

Robert C. Grote's current role is Manager of Customer Service at MCE.

What schools did Robert C. Grote attend?

Robert C. Grote attended California State University-Long Beach - Bachelor Of Science, Business Management.

Who are Robert C. Grote's colleagues?

Robert C. Grote's colleagues are Joseph Kombarakkaran, Jared Sherwood, Tatiana Kim, Jamie Tuckey, Zà Ki, Alvin Reaves, Zena Meyer.

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