Robert C. Grote Email & Phone Number

Concord, California, United States

I am proud to have built a super fantastic team in our service center providing a gold standard level of service while developing the team to grow through constant training in the areas of change management, Customer Service, and individual development. Teaching the team to focus on the customer's needs, not reading off a script has been critical to our.

Concord, California, United States

As part of the Public Affairs Department and part of the customer operations team I will be building, teaching, training and developing a team to develop the gold standard of service for our industry. I will be evaluating and recommending customer service standards as well as mentoring team members.

Greater Los Angeles Area

Multi location Operations and Business Development Executive with proven expertise leading organizations in a highly competitive industries where the customer experience, strategic planning, sales, marketing, employee development and retention and closely managing the P&L via metrics is the differentiating factor for success and profitability. I am a.

Greater Los Angeles Area

I was accountable for P & L across 23 operations in 4 and 5-Star Hotels in the Los Angeles Market. Through my leadership in guiding a team of 225 employees, I was able to position the company as a leader in the industry. Successes included a 96% retention in contracts and revenue increases of an average of 22% per year through strategic partnerships.

I was responsible for operational management, strategy, account development, business growth, talent development, employee and retention, and customer service for the company. Overseeing 42 locations across San Fernando, Santa Clarita, and the Antelope Valley and over 300 employees, I increased profits, grew the business by 6% in one year, and implemented.

I was offered the opportunity to develop a niche market for the Enterprise brand in Germany. Through strategic marketing initiatives, talent selection, training, and C-Suite level relationships and negotiations, I was able to open 18 locations, establish a trusting and compelling brand, and drive growth and profitability for the company. Deliverables.