Robert Chad Email & Phone Number

Rolling Meadows, Illinois, Us

Implement and maintain security measures to protect computer systems, networks, and data from cyber threats.Conduct vulnerability assessments and penetration testing to identify weaknesses and provide recommendations for remediation.Develop and implement security policies, standards, and procedures to ensure compliance with industry regulations and best practices.Monitor and analyze security logs and alerts to detect and respond to security incidents in a timely manner.Design and deploy security solutions, such as firewalls, intrusion detection systems, and encryption protocols, to safeguard sensitive information.Collaborate with cross-functional teams to assess security risks in new systems and technologies and provide guidance on secure implementation.Conduct security awareness training and education programs to promote a culture of security awareness among employees.Stay up-to-date with the latest security trends, vulnerabilities, and technologies to proactively address emerging threats.Participate in incident response activities, including investigation, containment, and remediation of security breaches.Perform regular security audits and risk assessments to ensure the effectiveness of security controls and recommend enhancements as needed.

Rolling Meadows, Illinois, Us

Sydney, Nsw , Au

In my present role, I undertake IT leadership role to manage all aspects of IT and to oversee the timely delivery of technical support services. Utilising my attention to detail, I review the Helpdesk system to implement more meaningful categories. Along with this, I also implement change management policies in alignment with user needs, system functionality and organisational objectives.Demonstrating my sense of initiative and leadership skills, I provide operations support across business systems such as assessing and prioritising current open tickets and migrating users to Office 365, Exchange online, Microsoft teams and SharePoint online. It is also critical for me to ensure the security of IT assets, data and backup systems by handling all IT projects, allocated budget and vendors. Continuously finding new and better ways of performing my role, I maintain a personal knowledge of technology trends, reoccurring issues and associated solutions in investigating root causes.

Nudgee, Queensland, Au

During my employment at Mercy Community Services, I delivered, supported and maintained core IT infrastructure across the following areas whilst leading a team of six ICT staff: operations support, IT project management, network & SOE, Hyper-V, Nutanix SCVMM, Windows 2008, 2012, 2016, Linux servers, ADFS/SSO solution, Meraki network equipment, Office 365 and MS Exchange, Barracuda, Dell Switching, PayGlobal, ProSIMS, PeoplePoint, Veeam backup and recovery and Manage Engine Products (Service Desk Plus). In addition, I reviewed and analysed systems, procedures and processes to ensure alignment with best practices and company goals.Key Achievements:• Served as Technical and Project Lead for transformation projects such as New Nutanix/Hyper-V cluster; Citrix Virtual Desktops refresh and upgrade; migration of existing 2010 on prem Exchange to Exchange online; implementation of system monitoring and business-wide antivirus solution; and upgrade of all end points and servers from outdated OS to a current supported version. • Developed and delivered new Citrix Virtual Desktop environment and ensured the availability of IT systems for a 24/7 business that provides Aged Care, Disability, Family and Child Protection Services. • Implemented Veeam backup solution in order to provide fast, flexible and reliable recovery of applications and data; create a unified solution for backup and replication; and achieve faster restoration time in the event of system failure.

This role was a temporary FT position to backfill for current ICT Manager/Systems Administrator whilst on leave to ensure the continuity and consistency of IT and systems services. I undertook the responsibility for systems and network administration and assistance to project work including a major ERP upgrade and service desk project. Through comprehensive analysis and review, I configured systems to achieve high availability and functionality through backup and recovery and load balancing. Effectively blending my management skills with my technical expertise, I managed escalations and requests from users and resolved IT issues in relation to desktops, printing, networks LAN/WAN, telephony, server infrastructure and systems/applications. I also developed and complied with standard IT policies and procedures whilst preparing and maintaining IT&C documentation.

Murarrie, Qld, Au

As an IT Infrastructure Lead, I owned the responsibility for developing scalable and reliable ICT infrastructure, leading a team of ICT staff and regularly liaising with the General Manager to understand emerging business requirements. In order to achieve my responsibilities with a framework in mind, I collaborated with my team members to establish standards and best practices in managing networks, desktops and servers. For a more specific and technical definition of my position, I managed, supported and maintained operations support, IT project management, VMWare Workspace ONE, Windows 2008 & 2012, Linux servers, ADFS/SSO solution, Office 365 & MS Exchange, Mimecast, Dell switching, ShoreTel IP phone system, PayGlobal, Momentum Pro, Salesforce, Own & Veeam backup and recovery and Airwatch. Key Achievements:• Delivered high-availability solution for virtual, physical and cloud; provided fast, flexible and reliable applications and data recovery; and created a unified solution for backup and replication by implementing a trial of Veeam backup solution. • Led and completed security audits in order to identify significant risks and develop recommendations for user password policy, user access, identification and accountability.

At FSG Australia, I managed Infrastructure and Helpdesk staff and contractors in supporting over 1000 users with Data Centre server infrastructure, voice and data networks, corporate network security, MS Active Directory and MS Exchange Server systems. With my interpersonal competence, I worked closely with vendors to implement trials for new cloud-based phone systems including determining best solutions to replace existing PABX solutions, specifying business units’ requirements and managing procurement and deployment. Key Achievements:• Overhauled business environment by maturing business systems from ad hoc/start-up environment, remediating expertise gaps for requirements of business expansion and rolling out robust, scalable, reliable and available network. • Designed and implemented new corporate Wi-Fi network and deployed new virtualised server environment to replace existing outdated systems. • Implemented and configured new Firewall for corporate network encompassing SSL and PTP IPsec VPN connections, web filtering and virus and spam protection. • Led the migration program for mails and users and rolled out new 2013 Exchange server environment with high availability. • Designed and deployed new 2012 RDS environment, including migration of all applications, and led additional migration project from Active Directory 2003 to 2012 resulting in high functional domain level.

Strathpine , Qld, Au

As a Technical Services Manager specialising on IS Infrastructure, I managed voice and data networks and security store infrastructure and maintained key network assets including Active Directory, Exchange Server and DC control systems. Encouraging team-building efforts, I led and supervised a team of seven infrastructure staff and supporting contractors to service 11,500+ users in Australia and additional sites in NZ and China whilst overseeing group-wide projects within the infrastructure sphere. In order to establish mutual trust between the company and our partners, I liaised with business stakeholders to improve the value and suitability of telco services by developing evaluation criteria for RFP documents and responses, holding technical response meetings and facilitating workshop with potential suppliers. Key Achievements:• Successfully implemented new network required for procured co-lo datacentre facility and ran multiple IT hardware refreshes at 40 stores nationally. • Oversaw the technical implementation for two pilot/concept stores as part of Store of the Future program. • Managed the technical implementation of new support office for over 50 team members with dark fibre link, Wi-Fi and video conferencing facilities. • Established and maintained a collaborative work culture with cross-functional teams replacing expertise silos.

2 Month Contact

In this role, I managed 12 Infrastructure/Service Desk staff to support 1000+ users in seven sites on an international level. I oversaw the maintenance of group-wide and local area networks (WAN/LAN) and implemented network infrastructure, server, desktop, laptop solutions and support. Through organisational effectiveness, I handled local and remote connectivity issues and IT personnel on repair and maintenance as well as group-wide projects within the infrastructure sphere with a total budget of $3.5 million. Key Achievements:• Created best-in-class risk management and auditing processes for software and improved network security with optimised virus/malware protection. • Implemented group-wide IP phone system to reduce intercompany calls and project managed the relocation of offices with minimal disruption to business services.

Au

Led small yet high performing teamManaged portfolio of clients Maintained and administered servers, networks and workstations

Set-up, launched and managed all operations of new business Supervised team of IT professionals and additional sub-contractors Created loyal clientele base, resulting in fully booked out servicesSought out to lead top-tier project end-to-end across 3 global locationsSuccessfully built and integrated new network for client with minimal downtime Designed and installed new peer-to-peer network for medical industry client

Oversaw staff in addition to installing, maintaining and supporting PC systems and networks Led diagnostics to assess and troubleshoot hardware/software performance

Established complete setup of office networkLed implementation of new equipment installation for mission critical delivery schedulesContributed as SME on complex project assignments