Chad Allen Email & Phone Number

Greenville, North Carolina, United States

Complete audit reviews and recommendations of processes and clinical system functionality.Collaborate with other departments to enhance the service delivery to managed care members.

• Oversee Project Management for Clinical Initiatives: Manage key clinical projects from inception to completion, ensuring objectives are met on time while maintaining high standards of care.• Partner With and Train Care Management, Population Health, Medical, Pharmacy and Standard Personnel: Provide support and guidance on care management platform system functionality, collaborate to develop workflows, and strategize continuous process improvement initiatives to meet chronic and acute health conditions. • Supervise a Team of Policy and Training Experts: Effectively lead and manage a specialized team of policy and training experts, guiding them in the development, implementation, and evaluation of critical training programs, metrics, and policy initiatives.• Develop and Conduct Training on Care Management Platform Software: Spearheaded the development and implementation of comprehensive training programs for staff and providers on the utilization of care management platform software, enhancing overall efficiency and effectiveness in client care.• Create Assessment and Software Platform Automation: Design and implement sound clinical and functional assessment tools, including automating key functions within the software platform, streamlining processes, and improving service delivery.• Serve as lead on securing health promotion resources vendor: Secured innovative partnership to address chronic illnesses and provide educational materials for staff and members that are tailored to their needs. • Serve as Liaison Between Clinical Practitioners and IT: Act as the key intermediary between clinical and IT teams, facilitating the creation of effective software automation templates and functionalities to support clinical operations.• Lead Policy Development and Implementation: Play a pivotal role in the formulation and execution of clinical policies, ensuring alignment with NCQA, HEDIS, DHHS, and DHB standards.

Charlotte, North Carolina, United States

Care Coordination Manager for Transitions to Community Living Program• Lead and support a team of 21 clinicians who identify and secure mental health, substance abuse, I/DD and medical supports (Personal Care Services and Home Health) for managed care members • Coordinate and oversee comprehensive, person-centered discharge planning for individuals leaving State Hospitals, Adult Care Homes and those experiencing homelessness (successfully assisted 1,000 individuals in obtaining supported housing)• Serve as SME for team of 90 staff for the implementation of a new medical record system, including strategic planning, change management, product mapping, troubleshooting and overall training of staff. • Serve as Core Team Member for Lean Six Sigma project to enhance TCL efficacy related to streamlining transition processes and reducing time frames of transitions and presented LSS project results to Executive Leadership Team• Trained in Prosci ADKAR Model • Identify and resolve concerns/barriers to independent living and linkage to behavioral health/medical supports, including engaging in 2 Pilot Projects under the guidance of NC DHHS (CCNC and Home Health)• Liaison/SME for NCCare360• Create and delivered a 4-module online training series on TCL for approximately 1,000 providers and 800 internal staff to access in the virtual learning center • Collaborate with internal departments (Utilization Management, Provider Network, Finance, IT, MHSUD and I/DD Care Coordination, Data Analytics, and Community Partners) to deliver implementation of Guiding Care EMR• Coordinate and execute executive case and adverse events reviews to improve client outcomes• Coordinate opportunity for Occupational Therapy Intern and provided supervision

Charlotte, North Carolina, United States

• Supervised Clinical Care Coordinators in the Transitions to Community Living Program• Assess, train, guide, and monitor provider services to ensure overall value-based efficacy• Provide education and training to external stakeholders, as well as internal partners • Shelter/Emergency Task Force member to assist during disasters

Charlotte, North Carolina, United States

• Completed clinical assessments and coordinated discharge planning • Educate on, model, evaluate and modify treatment planning as directed by the individual served including natural supports• Collaborate with external entities (DHHS, DSS, DHB, US DOJ) to Settlement progress and success

Charlotte, North Carolina, United States

• Complete Diagnostic Assessments to determine medical necessity • Organize outpatient group counseling services• Initiate coordination of new office location in Charlotte• Collaborate regularly with DSS, DJJ, physicians, schools and other stakeholders• Provide counseling to clients diagnosed with HIV• Provide individual and family therapy• Provide walk-in psychological evaluations • Specialize in LGBT concerns and challenges

Traverse City, Michigan, United States

• Implement Gentle Teaching strategies with residents• Assist clients with PT, OT and daily programming• Document resident progress towards IPOS goals• Provide medication management services• Participate in Community Mental Health trainings• Collaborate with physicians, OT, PT, psychologists, and case managers • Advocate for social equality for clients in the community• Serve as Residential Safety Coordinator

Asheville, North Carolina, United States

• Provide individual school-based counseling to middle and high school students• Complete PCP/therapy treatment plans• Lead Child and Family Team Meetings• Educate students on effects of substance use• Provide diagnostic information for clients to receive services• Assist students with questions regarding sexuality by educating them on possible reactions they may experience. • Communicate with family members, school personnel and others to improve likelihood for student’s socio-educational success • Assist with insurance concerns and complete ORF authorizations for mental health services

West End, North Carolina, United States

• Provide individual school-based counseling and office-based therapy for adolescents and families • Prepare and lead staff trainings and serve as supervisor for Qualified Professionals and Paraprofessionals• Initiate Local Management Entity Clinical Screenings to determine appropriate services• Provide counseling regarding anxiety, depression, anger, delinquency, sexuality concerns, family discord, etc. • Complete Diagnostic Assessments and Comprehensive Clinical Assessments• Conduct suicidal and homicidal assessments• Perform individual drug testing for clients• Coordinate/Implement Enhanced Benefits Access Team which provided Community Support Services to children, adolescents, and adults promptly and effectively• Serve as community resources liaison• Assist in completing manual of therapeutic group activities and lesson plans for local summer camp

Charlotte, North Carolina, United States

• Engage child/adult clients to determine physiological, cognitive, and behavioral changes • Collaborate with nursing and physician staff regarding patient progress• Assist, initiate, and participate in group therapy and weekly substance use education session• Participate in treatment team and staff development• Implement treatment goals and assess patient progress

Master Of Arts - Ma, Counselor Education, 4.0

Activities and Societies: Mu Tau Beta Chapter of Chi Sigma Iota (National Counseling Honor Society)

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Americorps Bonner Leadership Program