Control creation, implementation, policy updates and monitoring of new software intent released into production. Ensuring model and software release intents equals execution by connecting intent owners, tech teams, data (control) teams, and other business partners.

Project Manager - Large scale initiatives- Project planning, execution, control, governance, monitoring, feedback of finance budgeting, model development, software release, sales, fraud, payment, digital marketing and audit planning projects.

Stood up new software application experience process; implementing 365requirements, regulation applicability, control gap analysis, operational definitions, control mapping,governance, and process maps with risk, compliance, tech, product, marketing, and legal.➢ Created dynamic dashboards, confluence, and JIRA boards to support Command Center activities.

➢ Command Center - Operations Process Project Manager - Stood up new software application experience process; implementing 365 requirements, operational definitions, control mapping, and process maps with risk, compliance, technology, marketing, and legal.➢ Developed QA program for Issues/Events and Regulation Changes, Compliance, and Fair & Responsible Banking Portfolios - Improved errors by 78% within 3 months.➢ Independent Compliance Transactional Testing & Audit Coach - OCC, CFPB, & State Regulations➢ Completed the Certified Enterprise Risk Professional (C.E.R.P.) Certification 10/2021

➢ Project Manager - Business Integration Testing (BIT)/ User Acceptance Testing (UAT) - Titan Automation Project end to end UAT, Agile/Waterfall, Regression, and Post Production Validation testing through all functional areas including Data Governance, Instant Payoff Quote, eStatements, CMOD Digital, Central Modifications, and iClaims. VSTS & Pivotal systems used ➢ Data-Driven Testing – Developed, maintained, proactively monitored, and replied to LOB rebuttals ➢ Issues Management - Findings oversight end to end, collecting evidence, root cause analysis, verifying testing, conducting Special Audits, and issue validation with business partners via Archer and SEAL site (workflow tool created independently) ➢ CFPB-MRA Control design, documentation, procedure development, reporting, and process/control sustainability performance with offshore and business partners. ➢ CFPB-CPIT monthly update meetings with business, legal, compliance, and regulatory reporting ➢ CFPB-MRA Testing – International training, QC Off-Shore, Vendor Management & Third (3rd) Party Oversight– SLA and Scorecard, & SharePoint workflow tool developed.

➢ Sr. Analyst – External Risk – Identify Complaint data based on CFPB findings ➢ Query loans affected by findings and determine root cause. ➢ Remediation solutions for borrowers and correct processes.

> Process Improvement consultation for mortgage servicing company.> Reviewed policy, procedure, system requirements, reporting dashboards, roles and responsibilities.> Recommended solutions based on data acquired, interviews conducted and Visio workflows created.

> Project Manager of the Unfair, Deceptive or Abusive Acts or Practices (TCF/UDAAP) review of 140 mortgage processes to comply with OCC and CFPB.> Conducting process reviews with legal, compliance, risk, control, audit, and business owners.> Project to review, rate, and mitigate any Mortgage processes that could potentially violate UDAAP regulations. Waterfall SDLC, audit, QC, Audit, transition management, and BAU strategies used.

➢ SCRA QA Audit and Compliance o Led a team of 12 located in Tempe, AZ. Responsible for review of Green Tree transactions (subservicer for Bank of America) to determine application of retro benefit or harm. o Audit/Quality Assurance review. Mitigated damages with a 15% saving. ➢ Bankruptcy Cash / APOC / Book loss o Bank of America Mortgage bankruptcy review and QA audit confirming POC/APOC with bank and national systems for pre/post-petition claims on 10,361 accounts. o Corrective action taken on loans up to 20 years old allowing BK actions to be filed. ➢ Cash Remittance – Mortgage Receipt Clearing (MRC) – Business Partner Requests (BPR) o Led a team of 34 to Buffalo, NY to learn the MRC end to end process and transfer to Ft. Worth. o Processed Mortgage Payments, Partial, A/P, A/R, Escrow, BPP (optional insurance), general ledger, external wire transfers, fee reversals, fee posts, ARM, and payoffs. ➢ Recordation Compliance Project – Mortgage Modification o Reviewed implemented hard copy Mortgage Modifications to determine corrective path for incomplete records within Bank of America systems. Lead a team of 11. ➢ Bankruptcy – PACT Remediation o Lead 75 associates through the PACT reconciliation process for Bank of America. o Identified and corrected principal, interest, escrow, optional insurance, fees, and other issues within a bankruptcy file. o Change Management - testing project developed new BK system (BAPs) to test CFPB borrower statement compliance. o AML (Anti-Money Laundering) Review – Created SARs (Suspicious Activity Report) related to the BSA (Bankruptcy Secrecy Act), anti-money laundering, and terrorist financing.

> Supervised a team of 8 through the successful completion of default mortgage case review and resolution on behalf of the Office of the CEO and President. > Exceeded daily, weekly, and monthly production goals with a new team. > Created checklists and processes for emerging processes and procedures. > Effective communication with LOBs, internal departments, and legal department. > Computer Information Systems Used – iPortal, HomeSaver, AS400SL, iSeries, Siebel, CAGNet (OCC), MS Word, MS Excel, MS PowerPoint, Outlook, LHIS, LAMP and other related systems.

Represented the Office of the CEO and President to make resolutions brought by Regulatory Agencies, Congressional Representatives, and mortgage loan customers. Demonstrated successful reviewing of mortgage loans for eligibility through the waterfall loan modification process. Loan modification options include MHA, HAMP, bankruptcy, foreclosure, deed in lieu, forbearance, cash for keys, and traditional.Effective communication with LOB (Lines of Business) for loan escalations. Systems Used - iPortal, HomeSaver, AS400SL, iSeries, Siebel, CAGNet (OCC), MS Word, MS Excel, MS PowerPoint, Outlook, and other Bank of America related systems.

Increased new business, renewals, amendment orders, and member MIS scores (100).Created mortgage escrow accounts, added credit card accounts, set up mortgage and auto insurance autopay accounts for added customer service and convenience.

Supervised, trained, coached, and promoted 175 plus employees.Improved store operations, controlled expenses, improved Customer Service scores by 15%, surpassed financials above LY and budget by 7% based on P&L performance.Controlled all financial aspects of Accounts Payable/Receivable & NECHO expenses.Coordinated and audited credit card applications, local and national account management, vendor accounts, and tax exempt procedures.Trained store associates and management on policy and procedures with accounting/money handling, merchandise returns, inventory controls, A/P,A/R, billing, credit approval and sales improvements.

Developed and implemented a marketing plan to grow sales by 35%.Researched and create new bid proposals with 130 contractors. Implemented Web design, internet marketing and direct marketing efforts.

Forecasted raw and finished goods at domestic and international plants and warehouses.Certified in SAP, MS Excel, MS Word, MS PowerPoint, Outlook and MS Access programs.

Consulted Franchise doctors nationwide via phone calls and emails regarding operational improvements, hospital profitability, expenses, QA, financial analysis, direct and internet marketing and doctor ramp up.Selected to head up the New Hospital Marketing Program.Transitioned to the field where I supervised 26 hospitals in 6 states in the Mid-South.Exceeded sales budgets by 22%, increased doctor FTE by 5, and raised hospital days.Supervised, trained, coached, and promoted 189 employees.Responsibilities included P&L improvements, forecasting/budgeting, operational management, marketing, training, scheduling, QA, A/R, A/P, billing, visual planning modules, charter hospital contract negotiations, inventory management, HR-hiring/firing, and doctor recruiting.

Supervised, trained, coached, and promoted 94 associates in 6-9 stores in several Texas districts.Responsible for forecasting/budgeting, AR/AP auditing, P&L review training, hiring/firing, marketing, training and visual planning modules.Employed best practices to improve sales by 13%, inventory management (shrink) by - 5.36%, in-stock inventory, merchandising, scheduling, HR-hiring/firing (turnover reduced 20%), and operational management.Awarded District Manager of the Year out of 402 Districts.