Robert Chimento Email & Phone Number

Lady Lake, Fl, Us

Altamonte Springs, Fl, Us

Utilizing Saba Cloud’s Learning Management System, assign trainers to classes, run Analytic reports, and review user certifications and enrollments.During onboarding, ensure new hires have all the required hardware, software, and system accesses.Manage multiple team class assignment schedules, time-off and vacation requirements using MS ExcelFirst point of contact for all trainers on my team for any issue related to schedules, hardware, software, personal issues, class issues, etc.Utilized Zoom for training classes and MS Teams for internal communication.

Lexington, Ky, Us

Epic version November 2020Conduct remote training for 470+ users via Zoom, 30 students per class maximum.Utilized MS Teams for all internal voice and video meetingsProvided training of Epic Resolute Hospital/Professional Billing modules including: Remittance, Registration, Insurance Payment Poster, and Guarantor Payment Poster.

Nyack, New York, Us

Epic version February 2020Conduct remote training for 100+ users via Zoom, 12 students per class maximum.Utilized MS Teams for all internal voice and video meetingsProvided training of Epic Resolute Hospital Billing modules including: Account, Claims, Insurance Follow-up, Insurance Payment Poster, Self-Pay Follow-up, Guarantor Payment Poster, Charge Entry/Charge Review, Charge Corrections.Provided 17 days of remote At-The-Elbow (ATE) HB support.Additional applications include Talent Management - Success Factors (r.b2005p) for class management and grades, Five9 (v12.0) for ACD, and ConnectWise (r.20.11) for remote client access.

Epic version August 2019Conducted classroom training for 240+ users, 12-20 students per classProvided training of Epic Resolute Hospital Billing modules: Charge Entry/Charge Review, Claim Edits, Charge CorrectionsProvided 5 days of Command Center Support and 5 days At-The-Elbow (ATE) support

Jacksonville, Florida, Us

Contracted Epic Credentialed Trainer | New York City Health and HospitalsMay. 2019 - Aug. 2019･ Conducted classroom training for 130+ users, 12 students per class･ Provided training of Epic Resolute Hospital Billing modules: Insurance Follow-up, Charge Entry/Charge Review, Manual Payment Posting, Claim Edits, Charge Corrections･ Provided 20 days of At-The-Elbow (ATE) support

Jacksonville, Florida, Us

Contracted Epic Credentialed Trainer | Washington University at Barnes Jewish Christian Medical GroupFeb. 2018 - Jul. 2018･ Conducted individual and classroom training for 300+ users, 20 students per class･ Provided training of Epic Resolute Professional Billing modules: Insurance Follow-up, Insurance Credits, Self-pay Credits, Charge Entry/Charge Review, Manual Payment Posting, Claim Edits, Charge Corrections, Anesthesia Charge Entry･ At-The-Elbow (ATE) support

Greenville, South Carolina, Us

Certified in Epic Resolute Professional Billing Administration 2017Associate Analyst | Greenville Health SystemMay 2017 - Jan. 2018･ Provided At-The-Elbow (ATE) support for 3 Epic Go-Live events･ Designed customer letters incorporating SmartLinks and SmartTexts

Jacksonville Beach, Florida, Us

Contracted Epic ATE Support | Scripps HealthApr. 2017･ Supported Hospital Billing (HB) and Professional Billing (PB) requirements for Epic system･ Taught modules including: Charge Entry, Payment Posting, Claims Processing, and Insurance Follow-upContracted Epic Credentialed Trainer | Pinnacle Health HospitalJun. 2016 - Dec. 2016･ Provided HB and SBO first-level phone support during Go-Live ･ Provided classroom training for 250+ users, 18 students per class ･ Taught PB and SBO modules covering: Unit Charge Entry, Claims Processing, Working Claims from a Work Queue, PB Payment Posting, Insurance Follow-upContracted Epic Credentialed Trainer | Montefiore HospitalDec. 2015 - Aug. 2016･ Provided training for Hospital Billing modules including: HB Biller Account, HB Biller Claims/Denials, HB Insurance Follow-up, HB Payment Posting, HB Denials ROI, HB Unit Charge Entry, Super-user, HB/PB Unit Charge Entry, SBO Guarantor Payment Poster, SBO Self-pay Follow-up, Research Biller, Epic Reporting･ Developed training manuals, Tip sheet and Quick-Start guides for MST build

* Design and develop MS Access applications utilizing SQL back-end to support new Electronic Medical Records (EMR) system and streamline data management and reporting.* Create Adobe PDF templates from EMR exporting tool utilizing JavaScript and T-SQL.* Install, configure, train and present in a group setting on Dragon Naturally Speaking 12.5.* Interview department representatives to develop workflow process algorithms.

• Mental Health Technician, assisting nursing staff and patients..• IT Support Programmer: Designed and developed MS Access applications utilizing SQL back-end to provide an effective tool for nurses and support staff to easily maintain patient workflows and offer streamlined data management and reporting.• Trained employees and medical staff individually and in groups on use of new EMR/EHR system.• Developed patient workflow process algorithms via interviews with department representatives.• Created Adobe PDF templates from EMR exporting tool utilizing JavaScript and T-SQL.• Department lead in the configuration, training, and presentation of Dragon Naturally Speaking 12.5.

Port St. Lucie, Florida, Us

Senior Telecommunications Analyst responsible for telecommunication system support, repair and customer service.Liaison to telephone company technical service department when scheduling telephone system repairs and maintenance.Managed transition from existing voicemail system to newly installed ‘Modular Messaging’ voicemail system for all users.Designed and developed MS Access application to manage telephone system announcements for three office locations.

Us

Project Manager | Cendant MobilityOct. 2001 - Feb. 2005･ Oversaw design and implementation of a new 200 person call center ･ Managed schedules and software implementation, presented project status to management and senior staff, provided technical training and user support

Programming Certification, Applications Development

Course Completion, Project Management