Robert Horan Email & Phone Number

• Act as the point-person for customer inquiries regarding soil selection and planting
• Process thousands of dollars in merchandise daily, maintaining a mastery of databasecodes for 500+ plants and other retail goods
• Interface with 200+ clients at peak periods, acting as the first point of customerservice, advising on plant selection and care, and driving upsells

• Developed original multi-media illustrations and art pieces for a dynamic array of commissions spanning personal collections, logos for independent businesses, tattoo designs, and food and beverage labels
• Prepared pieces to be featured in six art shows in institutions in Chicago, Seattle, and as part of digital galleries
• Incorporated Adobe Suite programs to create brand identity for start-ups
• Generated and managed all points of communication, from marketing to shipping the pieces, with the clients

Chicago, IL, US

• Manage over 400 student relationships per semester for applicants to programs in Europe, Asia, and the Pacific
• Provide guidance on all application and pre-departure processes including visa requirements, medical clearances, financial preparation, academic planning, and other critical activities to ensure smooth transition into.
• Field a high volume of unique applicant inquiries each day, adjusting constantly to address new challenges, drive conversion rates, and find creative solutions to fully support students preparing for program departure

Chicago, IL, US

• Established and managed relationships with student leaders to organize presentations on campuses to promote IES Abroad opportunities, adding over 150 students into our academic year pipeline of prospects
• Partnered with the Marketing team to identify new, innovative marketing channels such as Reddit and podcasts
• Managed the logistics of meetings and promotional visits to 15 colleges in regions across the country
• Operated under high level of autonomy and individual initiative to generate business for the organization

Chicago, IL, US

• Monitored and ensured the timely delivery of all required materials to the appropriate divisions
• Communicated with relevant personnel regarding issues related to product status and invoicing

• Created and implemented lesson plans for around 25 class sessions per week
• Supported native Taiwanese teachers in advanced conversation and debate courses
• Acted in an administrative role through the design and implementation of curricula for students of all ages

• Engaged with constituents via phone calls, email, and face-to face meetings to foster positive public relations and community relationships on behalf of the Congressional Office
• Recruited over 100 students from local high schools to participate in a major model Congress
• Researched federal funding opportunities in the form of grants for the Congressional District

Evanston, Illinois, US

• Honed interpersonal communications skills to support staff on a variety of clerical projects.
• Developed a filing system to sync various databases and streamline operations in the office related to delivery logistics and organizing student information.

Certificate, Graphic Design

Bachelor’S Degree, Sociology And Anthropology

Study Abroad, Sociology